Call Center Rep RESUME NC - Hire IT People

Work Experience
Confidential,NC.
Call Center Rep, April 2011 – Current

Handle incoming calls from event personnel to assist them with any demo related issues
Assist NCiM Staff with duties such as but not limited to entering vendor information, completing check in calls
Assist IT Dept with debit card functions, or computer related issues, run debit card forecast report and spot check debit cards
Responsible for having knowledge on all events running on the weekend, how to resolve issues, and who to contact, run a weekend order report and print sales letters

Confidential,
Collection Rep ll, October 2005 - January 2010

Track and locate past due customers to determine payment arrangements
Handled incoming calls and correspondence from customers and internal departments
Train and assist new employee’s on how to utilize the company’s database
Achieved monthly productivity goal and initiated a minimum of 45 calls per hour

Confidential,Service Professional, April 2004 - October 2005

Handled 145 inbound calls per day from customers from W.VA, PA, OH
Assisted customers with gas related account issues
Utilized knowledge and expertise to train over 20 new employees in customer relations

Confidential,Ad Graphics Specialist, September 2000 - May 2003

First internal proofreading to check tagline, spelling, grammar, accuracy following supplied

layouts

Regular communication with clients and sales reps when necessary to meet deadlines
Data entry of new orders and distribute work folders to appropriate designers