EXPERIENCE SUMMARY

• Around 6 years of ITexperience in manual\\Automated Testing and developmentof web based applications
• Expert in test scripts development and coordinating with development team to fix bugs
• Sound Telecom domain knowledge
• Resourceful team player and capable of delivering tasks within stringent timelines
• Expertise in testing telecommunication applications for major clients - AT & T and British Telecom
• Involved in various stages of Software Testing Life Cycle like Analysis, Design, testing in Agile Projects
• Worked on Agile Methodology of testing.
• Expertise in Test management and reporting tools like HP Quality Center, Clear Quest.
• Have Experience with Unit, Functional, Integration, Regression, Smoke testing, Compatibility, Black Box and White Box testing.
• Expertise in overall Project Management encompassing Test Case Review, Progress Monitoring, Team Handling, Quality Control, ensuring Quality of the deliverables as per schedule, analyzing Risks and coordinating with technical teams and helping in Project Planning.
• Coordinated in creation and execution of QA and testing processes.
• Logging and reviewing defects.
• Involved in Root Cause Analysis, test plan, defect report and status Reporting.
• Functional experience includes Development and testing of Siebel CRM Application for Openreach eSales,eCommunication using Siebel Configuration and Scripting
• Onsite exposure to handle production issues

PROFESSIONAL CERTIFICATIONS

• Oracle Certified (SQL)
• Siebel 7.7 Core Consultant Certified Associate

TECHNICAL SUMMARY

WORK EXPERIENCE:

Project 1:
Organization : Confidential
Client : Confidential, USA
Project : MY ATT Test Team(Dec 2008 - 13th Oct 2011)

Confidential, is the largest provider of fixed telephony in the United States, and also provides broadband and subscription television services.
Objective: AT & T Web Application allows customers to access account management functions for various products like Wireless, Uverse, Home Phone, and Internet.
The functionality includes view bill summary, view full bill in PDF, make a payment, view usage, Change Plan and manage features, Paperless Billing, Voice Mail Features, BRN enrolment based on the current Wireless Account site functionality etc.AT & T Test Team tests all these vast functionalities and provides quality assurance before Application is released for User Acceptance Testing.
As a Tester/Module Lead, my responsibilities include following:

• Experienced in developing and ReviewingTest Plans, Test-Case Designs, Test Data based on Requirement specification
• Expertise in Manual/Functional testing for Major Telecommunication Applications
• Familiarity with object oriented programming, UNIX scripting, SQL and PLSQL
• Module Lead for wireless module for AT & T Test Team, Proficient in Functional, Negative, Regression, Unit, Integration,system,Smoke,Sanity Testing
• Experience with Quality Center to creates test cases and requirement traceability
• Expertise in test case execution, log Incidents into defect tracking tool, recreate them as needed and provide detailed Logs, screenshots to developers as per request and escalate issues.
• Automating Test scripts using QTP
• Extensively executed SQL queries on Oracle and SQL server tables in order to view successful transactions of data and for validation of data
• Detailed API Testing using SWITT Tool
• Testing of web application, client-server, network, multimedia, database projects on Windows and Unix Operating systems.
• Experience on Quality Center/Clear Quest /Remedy Tools to raise Incidents
• Worked on technical aspects of Root Cause Analysis. Responsible for assigning the defect to correct interface team after analysing logs, functionality, API.
• Conducted War Room Sessions With Various Teams for fast resolution of Critical defects
• Involved in Post Test Analysis
• Lead liaison between management and development team for Requirements and QA testing during the User Acceptance Testing (UAT) phase
• Creating Reports for Daily Status, Defects Summary,Env/Code Availability
• Managing the resources and allocation of tasks
• Coordination with offshore team and imparting technical knowledge to offshore and Onshore Team Members.

Environment : Java, Windows 2000, Oracle 9i, SQL, Unix,HP Quality Center, Clear Quest, Remedy,SWITT

Project 2:
Organization : Confidential
Client : Confidential
Project : System Testing for Open Reach Siebel (April 2007 - Nov 2008)

Confidential, is the largest telecommunication services companies in the united kingdom.Openreach manages BT\'s local network which connects customers to their local telephone exchange.
Objective: I worked for Openreach as a Tester.Openreach LLU Siebel is used by various Communication providers as front end Application to place Orders and Faults on Equivalence Management Platform.Openreach Test Team tests various products like LLU,MPF,SMPF,ISDN placed through Web Application and B2B (Via XML).
Openreach test team tests various functionalities and complex operations on GUI and provides quality assurance for application to be released for UAT.

Responsibilities:
As a Tester, My responsibilities included:

• Involved in developing the test plans and Test cases.
• Created Test Cases in Quality Center and mapped Test Cases to Requirements in Quality Center.
• Managed all phases of end-to-end testing which includes User Acceptance testing, Functionality, Regression, GUI, system, unit and Smoke testing of the Application, its interfaces and Client-Server Utilities.
• Tested the User-interface, GUI Objects and GUI Screens of web applications.
• Performed Schema validation, Inbound and Outbound Data Validation.
• Worked with XML/SOAP web services.
• Performed Data Validation and backend testing by writing SQL queries.
• Wrote SQL statements to extract data from the Tables.
• Worked extensively with Database Procedures, Functions, Cursors, Joins and Triggers using PL/SQL.
• Maintaining Defects in Quality Center and communicating with Developer & Business Analysts.
• Trained the new resources joined into the project
• Worked as Onsite Coordinator and had Client Interaction at multiple levels on a regular basis
• Documenting Major Issues for future Reference

Environment : SIEBEL 7.7.2.8, Windows 2000, Oracle 9i, SQL, Unix,HP Quality Center

Project 3:
Organization : Confidential
Client : Confidential, U.K.
Project : Open Reach Siebel (Feb 2006 - Mar 2007)

Description:
Openreach LLU is broad range of network products (like MPF-Metallic Path Facility and SMPF-Shared Metallic Path Facility, ISDN, TAP, GEA, FIRS) and solutions to meet the needs of enterprises and service providers from telecommunications. Local Loop Unbundling (LLU) provides a direct connection to BT's local network - commonly referred to as the local loop. LLU allows Communications Providers to offer a complete range of broadband and voice services without having to route through BT's main network.Openreach LLU Siebel is used by various Communication providers as front end Application to place Orders and Faults on Equivalence Management Platform. From Siebel Orders and Faults are passed to various downstream systems after Initial Validations are fulfilled.

Responsibilities:
As a Developer, I was responsible for E2E Functionality of products such as ISDN through B2B Channels

• Understanding the Requirements & interacting with the Component Designers.
• Responsible to develop different use case with interface calls, complex validations, eConfig and Initial Acceptance/rejection response.
• Technical Exposure to Configuration, Workflows, Scripts (Business Service, Client Business Services) & EAI (Datamaps & IO) during this period.
• Technical exposure to implement Applets, Business components /Virtual Business components, Web Templates, Views, SWT and JS.
• Implement the different types of scripts to provide the utilities to platform against reusability of code.
• Follow the Code Review standards against the Oracle performance checklist to improve the code quality.
• Presented the Implemented functionality to Testers and Knowledge Transfer to Support Teams.
• Testing team (CIT) support.
• Performance analysis and support for the performance team.

Environment : SIEBEL 7.7.2.8, Windows 2000, Oracle 9i, SQL, Unix,HP Quality Center

• Pat on the back award for good performance from Tech Mahindra.
• Appreciation as outstanding performer for OpenReach Siebel.
• Appreciation from Customers during the onsite deputation as Onsite coordinator.

ACADEMICS

• B.Tech in Electronics & Communication