Customer Care Representative Resume Virginia Beach, VA - Hire IT People

OBJECTIVE: To pursue a Customer Service and Management Assistant position with an organization offering professional growth.

Confidential, CHESAPEAKE, VA 23320 Customer Care Representative II, April 2002-May 2009

Responsible for servicing mastercard and visa credit cards for 3 portfolios. Handled inquiries in reference to statement balances, payments received, pending authorizations, decline reasons, credits posting, and debits posting to an account. Processed credit line increases, calculated finance charges, changed addresses and processed check by phones. Studied statement history to determine decisions on adjustments on accounts. Analyzed balance transfer calculations to determine if it was cost/effective. Provided verifications to third party merchants. Issued credit balance refund checks and made decisions on waiving fees. Responsible for selling enhancement services and balance transfer offers. Processed lost/stolen card request, correspondence request, activated accounts, and reissued new credit cards.

Confidential, BETHESDA, MD 20814 RESEARCH ANALYST, NOVEMBER 2001-DECEMBER 2001

Responsible for managing a portfolio of Commercial Real Estate space. Calculated Cash Flow Analysis, Vacancy Rates, Gross and Net Absorption Rates, and Capitalization Rates. Added and deleted Office, Retail, and Industrial Space.

Confidential, GREENBELT, MD 20770 REALTOR, NOVEMBER 1999-JANUARY 2002

Provided Real Estate services to clients in the sale, lease, and rental of homes and land for residential and investment purpose. Offered services in financing, title searches, and negotiation of agreements and contracts. Responsible for writing FHA, VA, and Conventional contracts. Prepared comparative market analysis,estimated closing cost, sales contract addendums, sellers net proceed sheets, and home inspection addendums.

Confidential, MD 20743 MAIL PROCESSOR, OCTOBER 1995-NOVEMBER 2001

Responsible for managing the flow of automated mail processing and distribution. Expedited mail and made daily dispatches in a timely manner. Prioritized mail by reading color codes and dates. Responsible for studying volume of mail, run time, idle time, and generating a daily summary report on mail processed. I also was a Safety Captain, and was responsible for inspecting faulty equipment or any hazard in the workplace. Volunteered to take a detail assignment to work with the Burn-in and Acceptance Test period of the ASFM 100 #39.

Confidential,Williams, Riverdale, MD 20737 REALTOR, SEPTEMBER 1992-1995

Responsibilities include pre-qualification of prospective buyers interested in residential dwellings, bank confirmations and credit limitations: This entailed ascertaining the type of financing to be utilized such as VA, Conventional, FHA and its associated plans. Performed comparative market analysis, and received current market listings via multiple listing computer system. Transported clients to various dwellings, wrote contracts, prepared settlement sheets and closing sheets. Responsible for holding open houses, managing floor duty, attending sales meetings, and participating in sales tours. I worked close with the Property Management department, which entailed showing rental properties, taking applications, and receiving security deposits and first month rent.

EDUCATION:

BACHELOR OF SCIENCE DEGREE, BUSINESS MANAGEMENT

Attended Shannon and Luchs Academy of Real Estate.
Attended continuing education classes at the Prince Georges Board of Realtors and Prince Georges Community College- MD Legislative Update, Fair Housing, and Commercial Real Estate.

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