SUMMARY

Possess over 10 years of systems management experience specifically in the enterprise desktop management, and electronic software distribution. Bear solid understanding of Active Directory, Group Policies, and Microsoft SCCM platforms. Additionally, bring experience in application scripting and administration tools including, but not limited to, Wise Script, WinBatch, Install Shield Admin Studio and Wise Package Studio. Possess working knowledge of Windows Server 2003, Windows Registry, DNS, TCP and WINS configuration.

WORK EXPERIENCE

Confidential, PA
SCCM Administrator October 2009 - October 2011

• Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users; oversaw deployments of large and complex applications targeted for mass audience.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users.
• Created Microsoft Windows Installer packages using Wise Package Studio and Admin Studio. Advertised and managed packages and collections in SCCM environment.
• Interfaced with the various stakeholders (business sponsors, application developers, and other support personnel) to plan, deploy, troubleshoot, and support application deployments; analyzed/rectified post deployment figures to meet optimum results.

Confidential, Philadelphia, PA
SMS Server Administrator May 2009 - August 31, 2009

• Administered Microsoft SMS servers for client/agent installation, software distribution, creation of advertisements and collections, hardware/software inventory, and software metering.
• Leveraged SMS Reporting and Query tools for the management of global enterprise resources including desktops, laptops, and windows servers in a 7500-Windows users\' environment.
• Worked hand in hand with the Change and Release Management teams to ensure smooth delivery.
• Adhered to the firm's patch deployment process.

Confidential, Philadelphia PA
Integration Engineer/SMS Infrastructure Specialist April 2005 - May 2009

• Participated in the planning, testing and implementation of SMS 2003 at Towers Perrin for electronic software distribution and centralized desktop management.
• Managed the conversion of Novell Zen (NAL) objects into the Microsoft Installer MSI format in preparation for the SCCM migration at Bristol Myers Squibb; used Wise Package Studio and/or Admin Studio to create MSI, and Wise Script to wrap packages for deployment.
• Supervised and trained newly hired consultants to support the integration capabilities at the Bristol Myers Squibb client; lead the efforts in bringing new hires up to speed with the tools and processes employed at the client.
• Served as a liaison between vendors and business owners in resolution of SMS and other application issues.
• Served as a member on the Release Management team that ensured seamless integration of business solutions across the 2 EDS clients.

Confidential, Philadelphia PA
Senior Infrastructure Specialist January 2000 - April 2005

• Responsible for the full deployment cycle of software applications to the desktop, which involved coordinating the work of application developers, business sponsors, and local office implementation teams to put applications into production or to upgrade current applications in a large global/multi office client environment.
• Interfaced with clients in various Lines of Businesses (Reinsurance, Tillinghast, GOS, Health & Welfare) of Towers Perrin regarding the design, development and implementation of desktop solutions and business applications. Coordinated testing with the User Acceptance Testing (UAT) group for readiness to live/production.
• Evaluated vendor hardware and software products. Developed installation scripts, designed software implementation models/configurations, and provided technical support. Scripted in WMI using VB Script to query enterprise resources.
• Assisted with Windows XP migration and readiness testing. This included conversion, configuration, and testing of applications and related impact analysis and support.
• Provided mentorship to junior team members. This included use of tools, troubleshooting and technical guidance.
• Represented Towers Perrin in career fairs and recruitment efforts; conducted interviews at various area universities, 2001-2004.

Confidential, Malvern PA
Co-op Technology Consultant September 1997 - April 1998

• Planned test strategy from receipt of application to the rollout in production. Revised the test plan that reduced the overall testing time by 25%.
• Assisted in developing Single Point Security software by participating in requirements testing.
• Gained experience with Test Methodology; writing Test Scripts, designing Test Procedures and Test Cases on Windows Platforms.

TRAINING AND CERTIFICATIONS

• Certified: Information Technology Infrastructure Library (ITIL) Foundations Certified.
• Acquired training on Microsoft Windows Management Instrumentation (WMI) offered by Productivity Point.
• Acquired training on Windows Installer for Administrators.

TECHNICAL SKILLS

• Proficient in the use of scripting languages: Win Batch and Wise Script.
• Working knowledge of Microsoft SCCM/SMS, Install Shield Admin Studio, Wise Package Studio, IIS, DNS/TCP/WINS, Windows Registry, and Active Directory.
• OS environments: Windows XP/ Windows 7, Windows Server 2003.

EDUCATION

Master of Finance
Bachelors Degree in Computer Science

• Phi Eta Sigma, for academic excellence
• Co-captain Drexel Cricket Club. Participated in inter-collegiate tournaments

ADDITIONAL INFORMATION

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• Taught freshman courses (Math & Physics) at Drexel Center for Learning & Instruction (DCLI), 1995.
• Member of World Vision, an organization dedicated to working with children and communities by tackling causes of poverty and injustice, 2006.
• Raised funds for South East Asia earthquake victims, 2005.