OBJECTIVE:

To obtain a position as a Network, Telecommunications, or Low Voltage Technician, with a company, where I can utilize the skills and knowledge I possess.

EXPERTISE AREA:

• Knowledgeable of Microsoft Office and Internet
• Strong administrative, organizational, and communications skills
• Plan and coordinate projects or events, large and small
• Multi - tasked team player who works well under pressure; meets deadlines
• Good oral and written communication skills
• Experience with Cat 5, Cat 5E, Cat 6, Cat 6A, Coax, and Fiber Optic cable terminations and testing procedures
• Strong understanding of HF, VHF, UHF, and Satellite communications
• Experience troubleshooting electronics, telephone, and network systems
• Experience with communication and information security (CommSec and InfoSec)
• Experience in providing quality customer service

PROFESSIONAL EXPERIENCE:

Avaya Telephone Technician

Confidential, Washington, DC

Responsibilities:

• Install, maintain, repair, and troubleshoot telephone and layer 2 devices and circuits to include line card installations into Avaya phone switches, and ensuring requested network outlets are activated and tested
• Coordinate with lateral entities and customers the accuracy and quality of work assigned, performed, and completed
• Escort ISP/Telephone service provider technicians as needed
• Conducts work in accordance to industry, work order, and customer specifications
• Provides quality customer service to government departments by maintaining rapport with customers, while also listening to and resolving concerns; answering questions
• Responsible for documentation of work performed, notating ports activated during work, and updating the database.
• Conducts surveys with lateral entities to identify potential problems and issues, while also ensuring the accuracy of the write up for work requested to be performed
• Ensures accuracy of data before entering it into the database
• Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems
• Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Updates job knowledge by participating in educational opportunities; reading technical publications
• Ensures proper equipment was ordered per the Telecommunications Service Request (TSR or work order) specifications
• Work cross-functionally to solve problems and implement changes.
• Completing circuit extensions as needed

Port Validation Team Lead/ Cable Technician

Confidential, Chantilly, VA

Responsibilities:

• Conducted surveys to identify potential problems and issues in building where port validation would occur
• Planned, conducted, and monitored collection of data and inspection of telecommunications devices in respects to government agencies regulations
• Investigated customer complaints and non-conformance issues
• Responsible for documentation
• Prepared reports to communicate outcomes of quality activities
• Coordinated and support on-site audits
• Ensured accuracy of data before entering it into the database
• Installed telecommunication, cable television, audio visual, distributed antenna systems, and fiber optic cabling systems in accordance with the NEC standards, Bicsi standards, EIA, and TIA standards
• Terminated telecommunications and fiber optic cables in accordance to Bicsi, EIA, and TIA standards
• Built telecommunications rooms in accordance with job specifications, NEC standards, Bicsi standards, EIA, and TIA standards
• Tested and troubleshot cabling systems in accordance with Bicsi, EIA, and TIA standards
• Conducted work in accordance to job and customer specifications
• Provided quality customer service to government agencies
• Coordinated work with customer and lateral entities

Cable Technician

Confidential, Tampa, FL

Responsibilities:

• Installed telecommunication, cable television, audio visual, distributed antenna systems, and fiber optic cabling systems in accordance with the NEC standards, Bicsi standards, EIA, and TIA standards
• Terminated telecommunications and fiber optic cables in accordance to Bicsi, EIA, and TIA standards
• Built telecommunications rooms in accordance with job specifications, NEC standards, Bicsi standards, EIA, and TIA standards
• Tested and troubleshot cabling systems in accordance with Bicsi, EIA, and TIA standards
• Conducted work in accordance to job and customer specifications
• Provided quality customer service to government agencies
• Coordinated work with customer and lateral entities

Tactical Switching Operator/ Radio Operator/Training NCO/Switching Chief

Confidential, Baltimore, MD

Responsibilities:

• Conducted Marine Corps security operations and applied doctrine
• Maintained accountability of an inventory worth $3 million, containing 100+ pieces Controlled Cryptographic Item (CCI ) equipment and Data Transfer Devices (DTD)
• Utilized NSA encryptions as specified
• Served as a local Electronic Key Management System (EKMS) custodian
• Installed, operated, programed, and repaired telephone switching and radio equipment
• Maintained communication with patrol units as well as command units
• Maintained a reporting system essential to the operation of communication equipment.
• Maintained personnel training records
• Dispatched calls to the appropriate sections/departments
• Served as an emergency service coordinator between command and patrol units
• Created field wire maps/ prints
• Assisted in maintaining accountability and serviceability of all radio equipment
• Provided senior staff with recommendations about communication plans and equipment
• With minimum supervision from senior leadership, planned, taught, and coordinated classes and training for 30+ Marines
• With the aid of fellow Sergeants, provided the senior leadership with recommendations for awards promotions and evaluation marks for junior Marines

Cable Technician

Confidential, Fairfax, VA

Responsibilities:

• Preformed installation of metal work (cable trays, racks, and mini racks), equipment, and patch panels
• Responded physically to trouble situations within the local facility and conduct troubleshooting (including of telecom circuits) as may be required
• Detected and dispatch help for trouble situations within non-local facilities, and attempt remote troubleshooting if possible/practical
• Conducted routine walkthroughs of local facility, correcting both appearance and functional imperfections Provided “Remote Hands” assistance, as requested by customers
• Assist, as available, in project activity including installation, termination, testing and labeling of all cross connects (cat5, coax, and fiber) in the Data Center, Moves/Adds/Changes, and hardware installation

Commercial Installation Technician

Confidential, Jessup, MD

Responsibilities:

• Installed security and life safety cabling and devices in accordance with NEC, EIA/TIA, NFPA, and UL-2050 standards
• Installed IP and analog camera systems
• Installed access control systems
• Provided quality customer service
• Added installed system to a customer’s network or mobile device

Cable Technician (Temp)

Confidential

Responsibilities:

• Installed telecommunication and fiber optic cabling systems in accordance with the NEC standards, Bicsi standards, EIA, and TIA standards
• Installed network equipment
• Terminated telecommunications and fiber optic cables in accordance to Bicsi, EIA, and TIA standards
• Built telecommunications rooms in accordance with job specifications, NEC standards, Bicsi standards, EIA, and TIA standards
• Tested and troubleshot cabling systems in accordance with Bicsi, EIA, and TIA standards
• Conducted work in accordance to job and customer specifications
• Provided quality customer service

Cable Installer

Confidential, Lanham, MD

Responsibilities:

• Lead small crews in the completion of tasks essential to the job
• Installed telecommunication, security and fiber optic cabling systems in accordance with the NEC standards, Bicsi standards, EIA, and TIA standards
• Installed network equipment
• Terminated telecommunications and fiber optic cables in accordance to Bicsi, EIA, and TIA standards
• Built telecommunications rooms in accordance with job specifications, NEC standards, Bicsi standards, EIA, and TIA standards
• Installed security devices
• Installed audio visual devices
• Light Data Center experiences which included
• Responded physically to trouble situations within the local facility and conduct troubleshooting (including of telecom circuits) as may be required
• Detected and dispatch help for trouble situations within non-local facilities, and attempt remote troubleshooting if possible/practical
• Conducted routine walkthroughs of local facility, correcting both appearance and functional imperfections Provide “Remote Hands” assistance, as requested by customers
• Assisted, as available, in project activity including installation, termination, testing and labeling of all cross connects (cat5, coax, and fiber) in the Data Center, Moves/Adds/Changes, and hardware installation