Administrative Assistant Resume

Over 15 years of experience in executive administrative and management positions, including 8 years in fitness and nutrition operations management.
Enthusiastic and self motivated with solid general business operations skills. Hands-on approach to leading and directing; effective communicator and motivator. Combine strong customer service and organizational skills to deliver increasing customer satisfaction and business results.
Core knowledge and skill areas include:

Exercise and Nutrition Management
General Business Operations
Employee Selection and Training
Marketing and Sales
Effective Cost Management
Organizational & Administrative Skills
Customer Satisfaction
Interpersonal Skills
Relationship Builder
Microsoft Office and Access
Meditech
GroupWise (e-mail, calendar management)

Professional Experience

Confidential- 2011
Administrative Assistant / June, 2011 Present

Provide administrative assistance on assignment to a variety of businesses. Perform secretarial/clerical support for multiple leaders. Demonstrate strong communication skills and able to manage phone calls, relay messages and follow through.
SELECTED ACCOMPLISHMENTS:

Prepared minutes and reports (Microsoft word, Excel)
Budget management
Calendar management for multiple leaders
Organized internal meetings
Prepared Request for Purchase

Confidential– 2011
Licensed Independent Life Agent / March – June, 2011

Helped clients choose insurance policies that suited their needs. Responsible for leadership and training for new Producers with AIL. Consistently met Agency weekly requirements for ALP sales.
SELECTED ACCOMPLISHMENTS:

Prepared reports and maintained records
Retention of clients
Managed incoming phone calls to service existing clients
Handled billing questions, made changes on policies in force
In the event of loss, helped policyholders settle insurance claims

Confidential– 2002- 2010
Franchise Owner / Manager, 2007- 10/2010
Provided all business direction including marketing, sales and operations for fitness facility in Hampton, NH. Participated in regional and national Corporate Sales meetings in order to gain knowledge on successful business strategies. Monitored all aspects of the customer experience to achieve 100% satisfaction.
SELECTED ACCOMPLISHMENTS:

Exceeded Curves Internationals Club analysis and assessment guidelines on a monthly basis.
Delivered excellent customer service on a consistent basis while helping clients achieve their weight loss goals.
Facilitated Stronger + Together Action Groupmeetings, which focused on building strength, health, and confidence for our clientele.

Trainer / Quality Control Manager, 2002-2007
Responsible for daily operations including revenue generation of 4 fitness facilities located on the North Shore area. Responsible for providing leadership and training for sixteen Fitness Technicians. Consistently monitored membership and business activities and effectively informed the Owner of status.
SELECTED ACCOMPLISHMENTS:

Fully trained in Corporate policies of Curves for Women operating manual, Go Figure computer software program and Quickfit and Permanent weight loss programs.
Championed Promotional Contests to drive weight loss results for customers utilizing the Curves International’s Quarterly Promotional Pack.
Improved Club Memberships from 2002 – 2007.

Education & Credentials

Bachelor of Science Degree / Management
Confidential University

Associates Degree
Business Administration
Confidential College

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