Customer Service Representative Resume
Tallahassee, FL
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
- Dedicated to process improvement
- High customer service standards
- Bilingual- Spanish
- Computer experienced
- People/friendly person
- Strive to achieve goals
Experience
Confidential- Customer Service Representative
September 2012 to Current
Tallahassee, FL
Currently at this job, fast worker. I can get my parents on and off the phone under 5 minutes with them being satisfied and answer all calls.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Properly directed inbound calls in phone queues to improve call flow. Trained staff on how to improve customer interactions.
Confidential
JUN 2012
Bainbridge, GA
Seasonal job interpreting for migrant workers
Free Health check and programs
Education
Bainbridge College
Associates of Science
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