Administrative Assistant Resume

Summary

Accomplished administrative assistant/sales support analyst seeking a job in a company that will benefit from extensive Microsoft skills, strong analytical abilities and my past experience and utilize my achievements with extended challenges and responsibilities. Fast learner that enjoys new challenges.

Professional Experience

Confidential 2007-Present
Subsequent Market Assignment

Responsibilities

Teach LiveMeeting, and in person training classes in CSS, and all the Microsoft products.
Wrote training manuals for new applications in CSS and Microsoft products.
Provide Excel development, maintenance and support. “Go-to” person for questions and troubleshooting.
Run CSS queries to obtain information in order to assign the correct markets to our sales reps.
Run the following reports, Unhandled, Disconnects, CSS Task Lists.
Build the Rotation lists for tracking when a rep assignments.
Build PowerPoint presentations.
Assign markets to rep with the correct revenue balances.
Access Database data entry and analysis.
Help answer the switchboard during busy times of business.

Achievements

Personal motivation resulted in learning new applications such as CSS, Telmetrics, Photo Editor, MASEntry.
Developed a pleasant relationship with sales reps.

Confidential 1998-2007
Administrative Assistant/Sales Support Analyst

Ran queries from Siebel (RMS), PeopleSoft, Business Objects and Arsenal and exported them into Excel adhoc to create pivot tables, charts, graphs and spreadsheets to assist the field sales team.
Provided Excel maintenance, support and troubleshooting.
Acted as the liaison between the sales group and OCLC product management.
Updated and compiled sales and activity data. Created reports for online analysis using RMS, Business Objects, Arsenal and PeopleSoft to assist the inside and outside sales teams.
Entered data and analyzed data in Access Databases.
Was part of a Secretarial Task Force that produced global solutions to improve secretarial efficiency.
Managed and tracked all inbound inquiries, including telephone, web, mail, email, conference leads-this included ensuring that the leads were accurately tracked using RMS and routed in a timely manner.
Analyzed the current system for getting collateral to the reps and came up with a much more efficient system.
Pulled group quotes and prepared Executive Summary’s.
Built PowerPoint presentations for the sales team to use on site visits.
Used Problem Resolution skills to mediate staff problems and to solve problems with the reports that were run.

Confidential 1997-1998
Administrative Assistant

Helped rebuild and maintain a substantial clientele.
Managed the Vice President’s calendar.
Tracked the daily revisions of client’s policies.
Prepared mail correspondence for the Vice President.
Answered and troubleshot calls for the President and Vice President.

Confidential 1995-1997
Office Manager

Edited, designed and printed the weekly Bulletin and Bi-monthly Newsletter.
Analyzed monthly revisions of the office budget.
Tracked the membership and visitors weekly.
Developed a mentoring program for the church leaders to keep in close contact with the church members and visitors.
Answered and troubleshot calls for the Senior Minister, Youth Pastor, Ministry Leaders and Elders of the Church.
Designed and maintained the daily use of the church building.
Transformed the office into a friendly environment where people felt at ease and safe.

Education

Confidential High School

Hardware

IBM Compatible PC’s, Laser Printers, Copy Machines, Fax Machines, Multi-line Phone Systems, Scanners, Palmpilot

Software

Business Objects, PeopleSoft, Microsoft Office Suite, PowerPoint, Mutrs, Pillar, IBM Programs, Instant Artist, Adobe, Corel Draw, PSDeluxe, Siebel (RMS), Arsenal, LiveMeeting, MapPoint, Quickbooks, Quicken, Publisher, Instant Artist, Corel Draw, PSDeluxe, Siebel (RMS), Arsenal, LiveMeeting, MapPoint, CSS, Q, Photo Editor, Telmetrics

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