SUMMARY:

• Supervise administrative staff
• Senior level project management
• IT and telecommunications management
• Facilities and maintenance management
• Security and emergency management
• Allocation of resources to enable task performance
• Coordinate office staff activities to ensure maximum efficiency
• Evaluate and manage staff performance
• Recruit, hire, and fire select office staff
• Organize orientation and training of new staff members
• Coach and discipline office staff
• Design and implement filing systems
• Ensure filing systems are maintained and current
• Establish procedures for record keeping
• Monitor record keeping
• Ensure security and confidentiality of data
• Design and implement office policies and procedures
• Ensure office policies and procedures are being adhered to
• Analyze and monitor internal processes
• Implement procedural and policy changes to improve operational efficiency
• Prepare operational reports and schedules to ensure efficiency
• Monitor and maintain office supplies inventory
• Review and approve office supply acquisitions
• Maintain a safe and secure working environment
• Handle customer inquiries and complaints
• Manage internal staff relations

TECHNICAL SKILLS:

• Software
• ADP
• Asana
• Adobe
• Constant Contact
• Google Drive
• InDesign
• Microsoft Office (Word, Outlook, Excel, Publisher, Powerpoint, Visio)
• PageMaker
• Paychex

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

• Calendar Management
• Bookkeeping
• Email Management/Filtering
• Setting up surveys (Mailchimp)
• Booking appointments with clients Following up with clients/customers (sending thank you and other reminder emails)
• Receptionist duties (answering occasional calls)
• File Management (organizing files using OneDrive, Dropbox etc)
• Database building (eg. updating email or contact lists on CRM)
• Research on certain topics for blogposts, newsletters or others Personal errands (purchasing gifts for loved ones/family members online)
• Hotel and Flight Booking
• Transcription (transcribing voicemail, video or audio, podcasts etc.)
• Taking minutes of meetings
• Creating basic reports (reports on weekly tasks, deliverables, sales)
• Preparing Slideshows (Powerpoint Presentations)
• Liaison between you and other team members
• Recruitment Set - up Social Media Accounts (Facebook, Twitter, LinkedIn, YouTube)
• Manage and update Social Media Accounts

Confidential

Office Administrator

Responsibilities:

• Administration Management: development of standard procedures; records and information management; daily deliverables, and general administrative tasks; s et up meetings as needed; managed close oversight to daily mail; drafted correspondence; ensured policies and procedures were enforced.
• Financial Management: Budget management for DC office; purchasing and vendor management; accounts payable and receivable; corporate and casualty insurance management.
• Project Management: Senior level project management on various projects, including build-outs and space planning.
• HR Management: Senior HR manager on international HR team; recruitment life cycle, payroll; benefits; orientation and training of new staff; exit interviews; performance appraisals; documentation management for foreign nationals.
• Event Management: Plan and execute all HQ events.
• IT and Telecommunications Management: Supervise telecommunications and IT vendors; developed back-up systems; equipment management; systems management.
• Facilities and Maintenance Management: Liaison with building management; management of facilities cleanliness; maintenance management; equipment maintenance management.
• Security Management: First point of contact in emergency situations; ensure staff is trained and protocols are followed; create evacuation plans; maintain first aid supplies; manage security access.

Confidential

Administration Manager

Responsibilities:

• Administration Management: Human resources; development of standard procedures; records and information management: daily deliverables, and general administrative tasks; s et up meetings as needed; managed close oversight to daily mail; drafted correspondence; ensured policies were enforced.
• Financial Management: Budget management; purchasing and vendor management; accounts payable; corporate and casualty insurance management.
• HR Special Projects: Managed the benefits renewal program for national and international employees; orientation and training of new staff; created buddy system; responsible for employee incentive awards.
• Project Management: Senior level project management on various projects, including space planning; relocation planning.
• Event Management: Planned and executed all HQ events.
• Telecommunications Management: Supervision of front office staff and telecommunications vendor; development of back-up systems; equipment management.
• Facilities and Maintenance Management: Facilities, maintenance, and equipment maintenance management.
• Security Management: First point of contact in emergency situations; ensure staff is trained and protocols are followed; develop evacuation plans; maintain first aid supplies; manage security access; manage international security firm.

Director

Confidential

Responsibilities:

• Executive Assistant to President: assist with schedule, daily deliverables, and general administrative tasks; s et up meetings as needed; managed close oversight to daily mail; drafted correspondence; ensured policies were enforced.
• Financial Management: created and monitored budgets; fiscal control; accounts payable and receivable; payroll; prepared monthly and quarterly financial statements; ensured timely and accurate tax filings; advised Executive Director and Board of financial conditions, trends, and forecasting; prepared for and facilitated annual and final audit; liaison with Finance and Audit Committees; liaison for auditor, accountant, and bankers.
• Human Resources: staff recruitment; administered personnel functions, including benefits program and payroll; staff development; created employee handbook.
• Board Relations: served as liaison to Board and Committee Chairs; took, prepared, and disseminated meeting minutes; served as the liaison for the Board Nominating Committee; supervised elections and nominating process to ensure integrity of the process and adherence to the bylaws; planned and executed Board meetings; facilitated Board issues, functions, and concerns; provided Board leaders with guidance and recommendations; provided background information and other necessary information to facilitate decision making and planning by Board leadership; provided support and assisted the Board and Committee Chairs; prepared timely and accurate reports; creation and dissemination of all meeting agendas, summaries, and reports.
• Office Management: IT management; created office procedures and employee handbooks; interfaced with consultants and vendors.
• Business Development: worked with President to create a professional development program; managed strategic partnership programs; developed business plans for non-dues revenue growth.
• Member of Marketing Committee

Executive Administrator

Confidential

Responsibilities:

• Assist with schedule, daily deliverables, and general administrative tasks; s et up meetings as needed; managed close oversight to daily mail; drafted correspondence; ensured policies were enforced.
• Served as Controller of the FCBA; Played a major role in the creation of the association’s major revenue stream, the Bench and Bar Conference; developed alternate revenue streams; ensured internal policies and controls were in place; created and monitored budgets; ensured timely and accurate tax filings; oversaw membership application process and dues collection; fundraising; sponsorship management; prepared monthly and quarterly financial statements; bookkeeping; accounts payable and receivable; general ledger; bank reconciliations; prepared for and facilitated annual audits; payroll; advised Executive Director and Board of financial conditions, trends, and forecasting; liaison for Finance Committee, auditor, accountant, and bankers.
• Staff recruitment; managed staff and volunteers; completed and delivered performance appraisals; staff development; administered benefits program.
• Served as liaison to Board and Committee Chairs; took, prepared, and disseminated meeting minutes; served as the liaison for the Board Nominating Committee; supervised elections and nominating process to ensure integrity of the process and adherence to the bylaws; in conjunction with the Executive Committee, developed year-long goals, meeting objectives, and agendas that reflect these goals; planned and executed Board meetings; facilitated Board issues, functions, and concerns; provided Board leaders with guidance and recommendations; provided background information and other necessary information to facilitate decision making and planning by Board leadership; served as focal point and clearinghouse for communications and transactions between Board and Committee Chairs; provided support and assisted the Board and Committee Chairs; prepared timely and accurate reports; created and dissemination of all meeting agendas, summaries, and reports.
• Managed all events, including Annual Bench and Bar conference. Management included life cycle event planning for large scale events; researched venues; contract negotiation; created budgets; sponsorship and donation management, including solicitation; invitations; marketing collateral; exhibit management; registration; social events; speaker selection; room layouts; menus; etc. Other events included Board meetings, black tie dinners, CLE programs in different US cities, and other membership events.
• Researched industry trends to create new programs and services; created proposals; defined member targeted opportunities; increased association visibility by researching and using competitive analysis; created marketing plans for new ventures; supported the volunteer committee tasked with leading the selected initiative; developed and managed CLE programs; developed and managed strategic partnership and sponsorship programs.
• Held responsibility for membership recruitment, retention, and relations - membership grew from 1100 to over 3000 during tenure; managed membership sales cycle; mentored new and existing attorney members to assist them in their professional growth; membership marketing; promoted the value of membership by daily contact with members and potential members in person, by telephone, and email; processed membership applications; managed dues renewals; prepared membership reports for Board; database entry and manipulation; development and maintenance of the membership webpage.
• Created marketing collateral for initiatives; strategy branding and identity; public and media relations; marketing plans; created, wrote, and edited publications and marketing collateral; creator and editor of Case Digest; editor and writer for monthly newsletter.
• Relocation and space management; IT management; purchasing management, liaison with building maintenance and management.