Professional Experience

Confidential, Charlotte, NC September 2007 to April 2012
Senior Program Support Assistant (Executive Assistant)

• Provided support for the Director of Reliability, Training, CIP, Reliability Standards, Planning & Engineering, Event Analysis and Investigations, and Operations Manager
• Effective coordination and day-to-day support for team members and director
• Travel coordination and scheduling
• Prepared meeting minutes, reports, and complex letters
• Scheduled and coordinated large member meetings using WebEx
• Conducted small team meetings using Central Desktop
• Created and maintained Excel spreadsheets (to include charts and graphs) for data collection from utility members
• Preparation of PowerPoint presentations for weekly, quarterly, and yearly Board of Director, Committee, and Working Group meetings
• Preparation of expense reports using Concur
• Resolved computer and security issues
• Maintained training documents, staff guides, letterhead and business cards using Publisher
• Extensive proofreading and editing of manuals, documents, and letters
• Attended to highly confidential documents, matters, and inquiries

Confidential, Charlotte, NC August 2004 to September 2007
Operations Analyst

• Provided customer service to clients within the Asset Based Lending division
• Processed, analyzed, and evaluated daily client activity
• Monitored receipt of client reports, reviewed the content for irregularities and/or discrepancies and follow-up with the client and Loan Officer
• Reconciliation of client accounts receivable aging; performed non-prime calculations for accounts receivable and inventory collateral in compliance with the Loan Servicing Guide and Loan Servicing Standards
• Reconciled letter of credit information with details indicated on the Stucky system
• Set up and monitored LIBOR loans, reconciled interest with maturity dates
• Updated trend cards
• Provided backup support for other Operations Analysts’ clients accounts
• Performed rotated departmental functions within the team as assigned

Confidential, Atlanta, GA September 2003 to August 2004
Consultant / Administrative Assistant

• Administrative consultant through a temporary agency representing an asset lending division of Fleet Bank (Fleet Capital), based out of Boston, MA
• Provided support to the Cash Management and Treasury Services division
• Responsible for all office deliveries, filing, faxing, copying
• Completed special projects on a daily basis

Confidential, Atlanta, GA September 2002 to July 2003
Office Manager

• Provided support to Senior Vice President, Head Broker, and Associate Brokers for commercial real estate company
• Created market surveys, reporting
• Managed human resource matters
• Invoiced clients; managed accounts payable, accounts receivable
• Office management and support for office; act as liaison between Corporate office in Chicago and Atlanta office
• Resolved computer issues; responsible for administration of area maintenance issues and security matters
• Provided support to all areas of the Atlanta office
• Completed special projects as needed by brokers and research analyst.

Confidential, Charlotte, NC August 2000 to August 2002
Office Manager / Executive Assistant

• Provided support to Senior Vice President
• Coordination of Outlook scheduling
• Human resources matters
• Budgeting, expense reporting, and statistical reporting
• Managed extremely confidential information
• Directly supervised, coordinated, and assigned special tasks and projects for two full-time office specialists
• Ensured effective coordination and day-to-day office management and support for the Technical Consulting Services area of the Electronic Services / Operations Division
• Coordinated meetings/rooms; attended manager meetings and processed meeting notes
• Prepared and distributed weekly statistical reports and monthly survey results report
• Coordinated travel arrangements
• Administration of area maintenance issues and security issues
• Provided support needed in all areas of the department

Confidential, Charlotte, NC May 1999 to July 2000
Executive Assistant

• Provided support to executive management team (CEO, COO, and CFO) as well as support for the entire North Carolina sales manager and team
• Ensured effective coordination and day-to-day office management for computer service company of 250 employees
• Work directly with CEO, COO, and CFO to coordinate board meetings and assemble board meeting packets and agendas
• Arranged employment interviews
• Managed travel arrangements
• Assisted and directed visiting partners and vendors
• Coordinated meetings and conference calls; arrange manager meetings (including rental of facility, catering, and printed materials and meeting packets)
• Administration of office maintenance issues and interdepartmental/USPS/courier deliveries
• Provided support needed in all areas of the corporate office
• Management of all administrative functions including project-related reports/spreadsheets, purchasing, inventory control, and coordinated various projects with staff and outside vendors

Education

Confidential College 
Attended courses in Business

Confidential College 
Two semesters in Business and Graphic Design

Skills

Proficient in MS Office Suite (Word, Excel, PowerPoint, Publisher, Access, Outlook), SharePoint, Publisher, ACT, Adobe Acrobat, QuickBooks, Concur expense reporting, WebEx teleconferencing, Central Desktop, accounting experience