Communication Specialist Resume , Washington, DC - Hire IT People

SUMMARY:

Creative professional with expertise in all aspects of successful administrative management and customer service.
Exceptionally detailed, organized, and highly creative business professional with a unique ability to manage multiple secretarial tasks simultaneously.
Deliver outstanding results leading to increased levels of responsibility and recognition.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Communication Specialist

Responsibilities:

Managed outreach staffing of over 3000 people at multiple sites across the district in several positions; for one of the most memorable elections.
Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints amongst election workers.
Properly directed inbound calls in phone queues to improve call flow.
Provided accurate and appropriate information in response to customer inquiries; Made reasonable procedure exceptions to accommodate unusual customer requests.
Responsible for developing strategies and photography to increase marketing on sites such as Facebook, Twitter, and YouTube by outlining a campaign calendar and conceptualizing tactics to increase audience participation.

Confidential, Washington, DC

Case Manager

Responsibilities:

Responsible for providing a full range of administrative and clinical support in a busy community clinic; through assisting youth girls (16 - 23) in ensuring optimal patient care and smooth daily functioning of office.
Demonstrate proficiency with patient registration, insurance verification, scheduling appointments.
Responsible for developing strategies to increase the client base on sites such as Facebook, Twitter, and YouTube by outlining a campaign calendar and conceptualizing tactics to increase audience participation.
Facilitate small-group Life Skill Workshops for women from treatment centers and transitional housing on overcoming abuse, substance abuse, and health issues.
Aided social workers as needed, for reasons of safety or participates in home visits and/or investigations to determine the needs of clients and/or gather pertinent information related to the senior.

Confidential, Alexandria, VA

Teacher Assistant

Responsibilities:

Assisted in a multi classroom environment working with children ranging from 18 months- 5 years of age.
Developed literary and, mathematical skills to prepare for the transition to secondary school. Contribute multiple ideas during the development of lesson plans.
Monitored outdoor/indoor physical activities.
Successfully balanced student work-load with teaching work-load.
Collaborated with a team of faculty at weekly meeting and actively contributed new ideas on teaching.

Confidential, Washington, DC

Assistant Facilitator

Responsibilities:

Developed age appropriate activities and created lesson plans for children ages 3-5.
Provided safe and healthy learning facility that allowed children to develop social, cognitive, and motor skills more effectively. Kept campers engaged in educational and physical activities thru organized sporting events.
Maintained student files and Parent information; created text system for more efficient parent/teacher communication.
Consistently received positive teacher evaluations from students.

Confidential, Washington, DC

Administrative Intern

Responsibilities:

Assisted Senior Management in various offices with daily administrative duties.
Tracked documents using Microsoft access as well as a records management systems.
Prepared all Performance Appraisals. Maintained records system for word documents, memorandums, letters, PDF’s and travel documents.
Drafted meeting agendas for Marion Barry’s Ward 8 office, supplied advance materials and executed follow up for meetings and team conferences.
Assisted with event planning, including associated travel and logistical arrangements.
Obtained signatures for financial documentation.
Handled all data entry and filing for office as well as preparing timesheets through ADP systems.
Applied analytical and evaluated methods and techniques in developing new procedures and approaches to identify and resolve significant issues and problems