SUMMARY:

• Results - oriented IT Executive with 20+ years of executive, professional, management, and technical experience; Expert in turn-around leadership and enterprise risk management with emphasis in project management, technology optimization, software development, and business continuity / crisis management / disaster prevention and recovery; Fortune 500 experience; Expert in data centers and business process management, and with a proven record of success.
• Powerful combination of management experience in technology, consulting, government contracting, telecom, retail, and manufacturing; Expert in applying cost-effective risk-based principles to large programs in support of key business objectives; Solid business managerial (strategic planning, budget, negotiation, project and process management) skills; Expert at threat and vulnerability management and the conduct of periodic vulnerability assessments of enterprise assets; Solid interpersonal and communication skills - adaptable to the audience; Experienced in team building and mentoring
• Instituted new leadership processes, procedures, and decision management tools; Designed technology and business process reengineering, supply chain improvement, and change management; In-depth background in directing IT migrations/conversions, integrations, implementations, and consolidations; Skilled leader in project management applying disciplined approach and process to improve IT success; Led multi-industry project teams
• Proven record of outstanding management performance; P&L; Multi-million dollar projects, budgets, and contracts completed ahead of schedule and under budget; Competitive bidding; Managed two corporate mergers and acquisitions
• Experienced in marketing, national branding, and sales; Highly persuasive in creative modes of communication; International experience in Europe, multi-lingual, outsourced projects to Irish and Indian companies

PROFESSIONAL EXPERIENCE:

Confidential

VP, IT Disaster Recovery & Governance

Responsibilities:

• Functioned as Leader (Vice President) for IT Disaster Recovery & Governance for Confidential Division of General Electric (Synchrony Financial) . On 18 Nov 2015, Synchrony Financial’s separation was complete and was listed as a separate company on NASDAQ (SYF).
• Designed, built, and staffed a new Disaster Recovery organization as part of the Initial Public Offering (IPO) of the Confidential Division of General Electric as Synchrony Financial. Created Standards, Processes, and Procedures where none existed. Inserted Disaster Recovery as part of the SDLC process for new systems. Created Test, Exercise and Examination standards, matrices, and revolving annual calendars. Created risk-based KPI/Metrics for governance and oversight. Developed Technical Assessment and Technical Impact checklists, assessments, and artifacts.
• Directly aided Business Continuity organization with Business Impact Analysis (BIA) plans; conducted workshops to determine RTO/RPO; Mapped Critical Business Functions; and wrote corporate Policy and Standards.
• Developed over 300 comprehensive DR Plans where none existed. Developed strategies, controls, technical artifacts, response teams, and structured plan refresh cycles. Successfully tested all of these plans annually.
• Identified risks, developed risk mitigation/acceptance process, began process for elimination of Single Points of Failure (SPoF) and Limiting Factors (reduction of controls). Built Risk reporting framework, contributed to Risk Appetite policy.
• Served as a leader within the larger Project Blue management team tasked with IPO technical separation. Instrumental in credentialization of two new data centers and wave-based Application Migration between data center pairs.
• Led efforts to close four Matters Requiring Attention (MRAs) from examinations by the Office of the Comptroller of the Currency (OCC) within an 11 month window versus a 24 month expectation.
• Implemented a BC/DR decision support tool and repository; initiated a Crisis Management notification and response capability; improved Business Resiliency through functional business mapping, mitigations, controls, and a key response element “Continuity on Call”. Implemented NC4 incident and weather tracking and reporting.
• Led ITIL implementation effort for IT Service Continuity Management (ITSCM) across the Confidential IT enterprise.
• Sourced, competed, and administered $2.4 M contract for staff augmentation. Tested 3rd Party Vendor BC, DR, and Communication Plans for supplier validation.

Confidential

IT Specialist

Responsibilities:

• Functioned as DR Program Manager for Confidential (GS-15) .
• Led ITIL implementation effort for IT Service Continuity Management (ITSCM) across the IRS enterprise. Achieved CMMI rating of 3.44 in initial assessment after implementation. Accomplishment independently validated by Confidential and Forrester Research.
• Second highest honor within the IRS. Awarded for developing and implementing the Threat Information and Critical Response (TIRC) proactive warning initiative in direct response to the 18 February 2010 taxpayer/plane incident at the Echelon Building in Austin, Texas.
• Employed analytical and evaluative methods and techniques to accomplish complex projects and programs of broad scope. Interfaced with CIO and CTO organizations, as well as Business Operating Divisions. Managed and deployed selected decision support tool, building informed coalitions of stakeholders at the highest levels of the IRS.
• ACIO Cybersecurity: Special Act Award - 2010 - Awarded for leadership, implementation, and deployment of the Toolkit Suite with Command Centre (TSCC) a major Federal Information Systems Management Act (FISMA) reportable application in direct support of IRS Critical Business Process E-2: Maintaining a Business Continuity Capability.
• Developed risk assessment methodology for detailed Risk Analysis performed on the Enterprise Portfolio of applications, system, and architecture. Using a best practices approach, designed a series of risk assessment models, giving the ability to assess risk associated with thousands of IRS resources, in a fast, accurate, and highly repetitive manner.
• Identified system dependencies between IRS Applications. Developed Causality Chains using data from the As Built Architecture (ABA), the FISMA Master Inventory, and other authoritative databases which provide down-stream impact (Critical Business Processes) if one or more specified systems crash or suffer catastrophe.
• Developed methodology and template for IRS Disaster Recovery Plans (DRP), replacing previous system which relied on document files of sequenced events, rather than system concepts of operation, restoral, and devolution. Designed a crosswalk matrix to expand DRP functionality to encompass both FISMA Applications and General Support Systems. Incorporated elements from the IRS 2010 Modernization of IT Systems (MITS) initiative, showcasing technologies from the Disaster Recovery (DR) portfolio, addressing methods of plan completion and accomplishment.
• Designed and developed Technical Assessment program for IT Disaster Recovery Organization. Designed and conducted research trials for Disaster Recovery/Business Continuity Plan (DR/BCP) Decision Support Tool in support of public law, presidential directive, and regulatory compliance requirements; serving as the central repository for all DR/BCP Plans.
• Selected as a national conference speaker for the Disaster Recovery Journal (DRJ) Spring World training conference and symposium. Focused on disaster recovery strategies; topic was entitled: and was presented and defended to a national forum, which consisted of self-developed, original formulae for Risk Analysis.
• Awarded for superior performance and a Market Research project on 16 commercially produced software tools, designed for Disaster Recovery decision support (elimination of material weaknesses in the enterprise BC/DR posture) ultimately leading to the critical Toolkit Suite with Command Centre (TSCC) application.
• Designed and developed program and system governance. Facilitated Steering and Change Control.

Confidential

Principal Consultant

Responsibilities:

• Functioned as Confidential Principal Consultant for CIO/Executive-level engagements in Business Process Management, ITIL/ITSM, Data Centers, Call Centers, Metrics/KPI/KRI, and ROI/TCO .
• Developed operational and strategic policies and processes for Confidential . Corporate Data Center, insuring a successful SOX audit. Reduced systems deployment and implementation procedures from 59 business days to 9 business days while maintaining all SLAs and OLAs and providing a sustainable baseline. Implemented ITSM Configuration Management and a SOA compliant CMDB into a full corporate ITIL implementation.
• Improved Confidential ’s corporate DR and BCP plans; implemented concurrent and collaborative processes into newly designed datacenter, replacing previously utilized DR “Hot Site” provided by IBM (Sterling Forest, NY). Developed Business Impact Assessments (BIA) and Technical Impact Assessments (TIA) to eliminate Single Points of Failure (SPoF).
• Consolidated seven SQL databases for Confidential . IT division used for configuration management, inventory, and system demand processing while maintaining 100% availability to continuing daily operations use. Delivered the new SQL-based Configuration Management Database (CMDB) via Web Oriented Architecture (WOA).
• Instrumental in implementation planning for a three year global Data Center migration for Confidential , migrating 491 smaller data centers into six enterprise corporate data centers. Initiated similar engagements with Confidential and Confidential .
• Designed and deployed an Enterprise Architectural Framework (Zachman) for Confidential; developed business processes and playbooks for Confidential which included Disaster Recovery and Risk Management, and integrated ITIL and Six Sigma (Plus and Lean) into the process architecture; developed new modular infrastructure design components for dual primary data center build out; developed hardware platform standards (Mainframe, SMP, RISC, Wintel, Storage, Network, etc.); built Proof Of Concept laboratories and successfully tested tool sets and processes.
• Developed, tested, and fielded a new Point of Sale (POS) transaction system with integrated Supply Chain for Confidential in less than three months. Designed detailed systems cutover documentation and procedures.
• Developed, tested, and fielded a network Virtual Private Network (VPN) system designed to tie remote Confidential field offices into the Confidential enterprise and corporate intranetwork of services.
• Designed and performed process based simulations using BEA/AL Fuego BPM.

Confidential

VP, Board Member

Responsibilities:

• Functioned as Chief Information Officer, Vice President, Corporate Board Member, Voting Stockholder, IT Core Business Area Executive, and Head of Information Systems
• Directed corporate Information System Operations, provided Business Operations Support, performed Tactical and Strategic Corporate Level Planning, and initiated full Business Process Redesign (BPR) within IT division.
• Directed core business area (IT) contract operations for the U.S. Government, in excess of $300M annually; Performed Business Development and served as Capture Manager and Author on eight winning proposals (professional and managed services; hardware and software; data centers; call centers; IT program management, outsourcing, and disaster recovery/risk management) to U.S. Government (DOD, DHS, DOE, DOT, HUD) each in excess of $125M annualized value and in compliance with the Federal Acquisition Regulation (FAR).
• Directed the Quality Management System (achieving ISO certification and implementing Six Sigma); Implemented ITIL as a best practices deployment of IT Service Management; Introduced an enterprise architectural framework; Instituted Risk Management and Abatement program. Implemented Vendor Tiering and Balanced Score Carding.
• Initiated full P&L Accountability of IT as a business center and a profit center, reduced operating and maintenance costs by 40% over a two year period, increasing Return On Investments (ROI), and decreasing Total Cost of Ownership (TCO) of deployed capital invested information systems.
• Implemented corporate and compartmentalized Business Continuity and Disaster Recovery plans across systems, platforms, and processes; Developed contingency and continuity operations (COOP); Decreased time to resumption of normal operations. Exercised and evaluated Plans and Compliance Programs (SOX, HIPPA, Clinger-Cohen).
• Moved infrastructure from failure-plagued provider to one delivering 99.999% uptime, with SLA guarantees and metrics, achieved 80% reduction from Tariff Rates; Implemented Environmental Monitoring and Alerting; Integrated Performance Management and Network Management Systems into a single view and reporting structure.
• Developed Wide Area VPN networks and PBX functions (including VOIP) to connect remote offices to central infrastructure; instituted a CTI solution for a multi-site help center with single entry/access for the customer.
• Designed and deployed an Information Security solution that provided active scanning, passive mapping, and multi-probe intrusion detection and alerting within the enterprise. Developed web delivery of corporate business systems, intranets, extranets, and portals. Utilized Software As A Service (SaaS); Web and Service Oriented Architectures (WOA and SOA); and Collective Intelligence systems. Led the software development teams for both in-house software as well as software designed and delivered to government clients using SDLC, FAST, and Spiral Development. Achieved CMMI Level III certification. Led Informatics-based Design Shops, Strategic Planning Conferences, etc.

Confidential

Deputy Director (VP)

Responsibilities:

• Functioned as Deputy Director (Executive), Confidential
• Directed business operations and business development; responsible for P&L execution and accountability; conducted bid and proposal management; tactical and strategic planning; subcontract negotiation; resource allocation; built business alliance programs; determined/assigned staffing; and developed corporate policies
• Served as Capture Manager, Volume Captain, or Author on four winning proposals to the U.S. Government, (professional services; hardware and software; IT program management and outsourcing) each in excess of $35M annualized value and in compliance with the Federal Acquisition Regulation (FAR)
• Developed corporate Knowledge Asset / Knowledge Management Processes, Platforms, and Tools (Enterprise 2.0 and Collective Intelligence systems)
• Performed marketing / branding activities, analyses of competition, and competitive information analyses.
• Served as a facilitator for Informatics-based Design Shops, Strategic Planning Conferences, etc.

Confidential

Executive Consultant (CIO/CLO)

Responsibilities:

• Developed strategic plans for the lifecycle iteration of Confidential Company’s Learning Resource Network (LRN), a complete enterprise-level LMS/KMS software solution with built in regulatory compliance.
• Performed the second fielding of the Confidential On-Line Training System (BOLTS II).
• Provided web-based testing for Confidential Operator annual FCC regulatory compliance examinations (J2EE / XML / .NET); provided proposals to Confidential , Confidential , Confidential , and the U.S. Federal Government.
• Participated in software standards development at Confidential and Confidential industry compliance conferences.

Confidential

VP / Director of Eng, Plng, & Trng

Responsibilities:

• Functioned as the Division VP / Director over three directorates: Engineering; Planning, and Training. Responsible for customer facing engagements; Responded to Industry and Wall Street analysts and media.
• Managed the Product Engineering, Facility Engineering, Engineering Implementation, Project Management, and Training groups. Built and mentored strong teams. Instrumental in achievement of ISO 9001 process certification.
• Designed and developed engineering products, services, and facilities. (Data Centers, Infrastructure, Co-Location, NAB/SAN/NAS, Data warehousing, Firewalls, Streaming, Transaction/Order Integration, CRM, Helpdesk/Technical Support, Disaster Recovery/Risk Management and Abatement, Managed/Professional Services, Consulting, Billing, Chargebacks, R&D Laboratories). Insured pre- and post-sales customer support.
• Managed assembly line manufacture of customized Data/Telecom racks and cabinets (breaks, presses, powder coating, assembly, and shipping); Led the engineering design group (to include: direct customer sales, supply chain, vendors, JIT, and outsourcing). Specified telecom circuit delivery and 3rd Party vendor services.
• Developed strategic functional area and tactical plans linked to core business objectives. Provided forecasts and projections in order to facilitate growth and product reserves. Maintained metrics, KPI and KRI oversight into corporate SLAs. Developed documentation for Operations and Marketing as well as quotes/pricing, ROI, and TCO.
• Responsible for the direction/facilitation and content of company Monthly Operational Reviews.
• Initiated/chaired a Technology Steering Group designed to ensure adherence to a technology plan, conduct vendor evaluation and management, and provide feasibility analysis.

Confidential

Owner and President

Responsibilities:

• Won multi-million dollar contracts for data networks based on competitive bid proposals (e.g. E-Rate).
• Demonstrated experience with: delivery of professional services (audits, systems integration, project management, consulting, process design, education, risk management and disaster recovery); managing relationships; and building, growing and managing a profitable business. Performed HIPPA compliance audits.
• Tied business objectives to technology specifications; developed plans designed to move the business case forward.
• Managed multi-site operations; Managed over 100 employees, handled staffing/termination, payroll, worker’s compensation and safety programs. Directed Sales/Marketing, Engineering, Supply Chain, Billing, and Support functions.

Confidential

Subject Matter Expert, Master Instructor, and Course Developer

Responsibilities:

• Responsible for core learning plan requirements of 13 Confidential functional job specialties and career path progression. Performed strategic planning for the 13 functional areas, developed multi-year plans / multi-million budgets, and led the project management team.
• Developed course control instruments and instructional systems; authored 17 technical texts; and developed double review process control. Wrote white papers, position papers, and research study reports. Performed facilitation / Six Sigma.
• Developed Advanced Network Technology Systems Courses. Developed performance certification for technical personnel. Instrumental in development and fielding of the Base Information Protection System (BIPS). Designed and built the Confidential Information Warfare Battle Labs (Cybersecuity).

Confidential

Network Systems Engineer

Responsibilities:

• Mastery of: Layer models, Standards, Protocols, Topologies, Advanced Routing and Switching, High Speed Networks, Mathematical Theory and Algorithms, Transmission Lines, Hierarchies, Fiber Optics, Main Frame, IP Addresses, etc.
• Performed Network Management, System Evaluation, Analysis, and Testing using Sniffers/Analyzers.
• Designed Architecture and Infrastructure for Local and Wide Area Networks, including fault tolerance and Resiliency.
• Deployed and maintained network services on platforms: Main Frame, X-based AS400, RSx, Microsoft, etc.

Confidential

Quality Assurance Evaluator

Responsibilities:

• Responsible for Quality Assurance and Process Control on multi-year and multi-million dollar government contracts, functioning as Project Management Officer and Government Inspector. Served as operational exercise evaluator.
• Responsible for regulatory and legislative compliance. Led ISO 9000 based Business Process Improvement Workshops. Performed TQM Facilitation, and Six Sigma DMAIC process/procedure review.

Confidential

Supervisor of Service Delivery

Responsibilities:

• Functioned as Supervisor of the Enterprise Network Helpdesk; responsible for Program Development, and Systems Analysis. Built, monitored, executed, and tested Disaster Recovery Plans (DRP).
• Conducted metric gathering, analysis and identification of Key Performance and Key Risk Indicators (KPI and KRI).
• Performed Problem Management, Configuration Management, Network Management, License Metering, CMDB maintenance, Router and Switch programming.

Confidential

Resource Advisor / Plans & Programs / Support

Responsibilities:

• Functioned as division level resource advisor / budget analyst. Multiple citations for outstanding programs. Monitored corporate credit card program; performed resource management.
• Performed communications planning and programming, established/monitored service level and support agreements (SLAs/SAs), performed telecom circuit specification, billing, and reimbursement.