SUMMARY:

• Skilled Executive Assistant with 20 years high - level administrative skills.
• Expert on company processes, procedures, strategic objectives, vision, and knowledge of long-term company goals.
• Expert in coordinating technical projects with Management.
• Possess exceptional organizational, research, analytical and managerial skills in Customer Service, Sales and Marketing, Production and Manufacturing both in start-up businesses and high Tech environment. Excellent phone manner and communication skills (verbal & written). 
• Proficient in MS Office software (Outlook, Excel, Word, PowerPoint & Visio) Adobe Illustrator & Photoshop, SharePoint and FileMaker Pro, Cisco WebEx & TelePresence. 

PROFESSIONAL EXPERIENCE:

Confidential 

Senior Consumer Services Assistant

Responsibilities:

• Support the Vice President of QA & Product Development
• Compile/Reports weekly/monthly presentation of Consumer Quality Issues
• Analyze data to help discover issues affecting quality in all 12 manufacturing plants
• Develops new ideas to build the brand while evaluating current systems and continuous process improvement to reduce quality issues; creates and maintains database in coordination with Marketing, Sales & Consumer Affairs
• Interface with Consumer & Legal for any quality complaints/issues

Confidential

Business Development Assistant

Responsibilities:

• Support the Business Development team in proactive planning, prospecting, cold calling & lead generation, involved in client management by executing external marketing & sales strategies, developing strategic relationships, scheduling & attending client meetings, creating presentations & contract management, working extensively with FileMaker Pro in building /maintaining database for new & existing clients, ensuring all client files & resources are current, track RFP’s & progress report.

Confidential

Administrative Associate 

Responsibilities:

• Administrative Duties, Telephone Coverage, Maintenance of equipment (printer, fax & copiers), Ordering Supplies, Technical Document Preparation, Reconcile Expenditure statements, Process new information for files and update of tracking and record keeping system, Deliver various materials to clients & weekly rental deposit to bank, overall in-charge of daily scheduling and dispatch of maintenance work throughout the entire School of Medicine; Special Projects
• Implementation and documentation regarding migration from Sodexo platform to Oracle database system. Evaluation of tools including prototype environment, configuration & Test management

Confidential

Executive Assistant I - Vice President

Responsibilities:

• Managed executive calendars, scheduled meetings and coordinated events
• Organized travel itineraries for executives and managers
• Prepared expense reports, processed vendor invoices & payments
• Managed incoming calls and email correspondence
• Spruced up executive level PowerPoint presentations & Adobe Acrobat Program Integration

Confidential

Executive Assistant - Director of Sales 

Responsibilities:

• Provided critical in-house Operational support for an extremely fast paced Sales & Marketing Department
• Maintained hourly Sales & Marketing reports/ Executive & Sales Calendar / Travel Arrangements / Expense Reports
• Maintained websites & provided customer service, sales & marketing support to top Retail Accounts: Target, GameStop, Best Buy, Wal-Mart, Costco, Game Crazy & Amazon.com; Reviewed packaging & advertising materials

Confidential

Executive Assistant - Director of Marketing / Emerging Markets

Responsibilities:

• Provided Direct Executive Administrative Support to group of senior Directors and all C-Level executives
• Prepared written correspondence, proofreads, edit documents, handled Webex & TelePresence meetings
• Maintained and managed the Sr. Executive’s calendar and files / Interacted with international/ global calendaring
• Domestic & International Travel Arrangements / Expense Reports
• Coordinated group events, off-sites activities, catering
• Participated in team meetings (All Hands training), published minutes and action items. Followed up on delegated actions to effectively keep teams aligned and focused. Prepared PowerPoint presentations, Excel spreadsheets and Word Documents
• Interfaced extensively and acted as central point of contact for 50+ Marketing team in multiple Global locations
• Processed high volume of standard Cisco forms
• Created/Monitored/Approved Requisitions of purchase orders for receipt of goods or services and reviewed payment information through the iProcurement process

Confidential

Executive Assistant - Senior Vice President 

Responsibilities:

• Executive Level assistance to Senior Vice President of Engineering + 10 Engineers
• Heavy Calendaring/Client Meeting set-up/Customer communication
• Domestic & International Travel Arrangements / Expense Reports / Event Planning

Confidential 

Executive Assistant - Senior Vice President 

Responsibilities:

• Cross-Functional Executive Support for Senior Vice President of Central California Region
• Executive Level Employee & Customer Service Communications
• Employee Productivity & Performance Management
• Marketing & Sales Reporting, Recordkeeping & Documentation
• Confidential Correspondence & Data (including Hiring & Promotions)
• Project Planning, Special Events & Meetings Management (including offsite quarterly regional meetings of 500+ employees)
• Travel Arrangement, Expense Reports, Creating/Monitoring/Approving Requisitions of purchase orders for receipt of goods or services and review payment information through the iProcurement process

Confidential 

Executive Assistant - President

Responsibilities:

• Assistant to the President, Logistics Director, Business Development Manager + sales/marketing team of 7
• Administrative support & management of sales, accounting & technical issues of house accounts and South America distribution channels
• Travel arrangements, conference set-up, and procurement of office equipment & supplies, building and environment maintenance
• Reports to President overall operations, administrative rules, directives & policy implementation

Confidential

Distribution Channel Account Manager

Responsibilities:

• Administrative support to distribution channels regarding sales, latest product releases and info. Worked closely with the Field Account Engineer and other Engineering teams for product application

Confidential 

Domestic and International Senior Sales Assistant

Responsibilities:

• Administrative support to Domestic and International Sales including order entry, technical support and customer service. Responsible mainly for complete production, distribution of products and shipment scheduling
• Primary link between Manufacturing, Production, Sales & Logistics. Coordinated with Quality Control Dept. updates and quality issues on engineering specifications
• Managed RMA Dept.

Confidential 

Inside Sales Support

Responsibilities:

• Responsible for administrative support to sales dept. including heavy on-line research & analysis of computer hardware and software products, forecasting, product definition and competitive analysis based on customer’s requirement
• Act as a technical advisor, maintained contact with customers & other external organizations regarding order acknowledgment, shipment schedule, payment schedule and RMA