Dispatch Lead Resume

SUMMARY:

I am seeking a position where I can utilize and increase the vast knowledge and experience I have acquired, as well as expand my job skills with new responsibilities and tasks.

PROFESSIONAL EXPERIENCE:

Confidential

Dispatch Lead

Responsibilities:

Assisting Dispatch dept. Supervisor with supervising 10+ employees in a dispatch department for a company that provides public transportation for the elderly and disabled community.ASF International

Confidential

Representative

Responsibilities:

Customer Service representative in an inbound call center for a billing company that specialized in billing for athletic clubs, martial arts studios, and tanning salons.

Confidential

Welder/Product Installation

Responsibilities:

Mig Welding for a company that makes, sells, and installs Christmas and other holiday décor for businesses.
Used various hand and power tools. Also installing completed product in Hotels, resorts, office buildings, malls, and other businesses.
Employed as a temp for 2 - 3 months prior to being hired in Oct. 2007.HealthTrans - Call Center Supervisor
Responsible for meeting client production standards that had not been previously meet.
Brought manual claims processing to a 7 day time frame, when they had previously been in excess of 60 plus days.
Assisting call center representatives in resolving difficult and hard to process pharmacy claims.
Provide representatives with support with escalated callers. Refer issues to other departments as needed, as well as providing assistance to various departments.
Monitor representative calls for quality.
Generate departmental reports on a daily & weekly basis.
Kept representatives informed of policy, procedure, and client updates.HealthTrans - Call Center Team Lead

Confidential

Representative

Responsibilities:

Confidential Representative for HealthTrans
Customer Service representative in an inbound call center assisting pharmacy employees adjudicate claims online as well as assisting members with pricing inquiries, locating participating pharmacies, and activating pharmacy cash/discount cards.

Confidential

Customer Service/Production

Responsibilities:

Customer Service, Cashier, Light Bookkeeping, Production, Data Entry, ProductionAdecco/Washington Mutual Wholesale - Loan Coordinator/Vault Technician
Initial processing & data entry for incoming mortgage loans; including the calculating of various taxes, fees, & interest rates. Data processing, maintained supply/mailroom, called in repairs and work orders for various office equipment/machines, back up reception.

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