CAREER SUMMARY

• Over 8 years of experience in Software Quality Assurance with the last 5 plus years focused exclusively on testing Siebel Web applications, applying best practices in quality assurance in various Siebel verticals like eHealthcare, eClinical, eFinance, eCommunication, eSales and Call Center.
• Extensive experience in preparing Test Plans, Test Scripts and Test Cases for Siebel CRM as well as Web based applications.
• Complete knowledge of all phases of Software Development Lifecycle (SDLC).
• Strong understanding of various SDLC process like Waterfall, iteration, Agile, Scrum, RUP Models.
• Experience in Functional testing, System testing, Integration testing, Regression testing, Back-end testing, Smoke testing and User-acceptance testing.
• Expertise in analyzing Functional and Design Specifications. Creating Use Cases and identifying Test scenarios to ensure adequate Test coverage.
• Extensive knowledge in Manual and Automated testing using tools such as Mercury Quality Center and QTP.
• Excellent experience in verification and validation of complex business processes.
• Experience in Documentum component testing of Arbortext editor and Arbortext Publishing Engine
• Hands on experience in writing complex SQL queries
• Proficiency in preparing Test Environments and setting up Test Data.
• Experience in UAT planning and conducting Pre-UAT sessions.
• Excellent experience in Triaging, Prioritizing and Assigning defects.
• Extensive experience in defining Acceptance Criteria, identifying Test Metrics, preparing Test Reports and presenting Test Progress Reports to the management.
• As an individual, a "go-getter" who can plan and analyze complex business problems and scenarios using various testing techniques and approaches.
• Ateam playerwith demonstrated talent for deploying IT and organizational skills towards Analyzing, Designing, implementing and streamlining various testing phases.
• Ability to multi-taskand willing to adapt to changing requirements in a fast paced work environment.
• Accustomed toworking within deadlinesin a competitive environment and delivering quality test deliverables.
• Strong Analytical and Communication skills coupled with ability to achieve complex test objectives under strict timelines.

Testing Tools : WinRunner 8.0, QTP 9.2, Mercury Quality Center 9.2, Test Director 8.0.
Version Control Tools : Rational Clear Case, Visual Source Safe
Defect Tracking Tools : Mercury Quality Centre 9.2, Rational Clear Quest, WMS
Reporting Tools : Cognos 8 BI
Operating System : Windows 2000, XP and NT
CRM tools : Siebel ver 6.x, 7.5, 7.7, 7.8, 8.0
Databases : Oracle 8i/9i, DB2, SQL Server, MS Access
GUI : VB 5.0/6, Developer 2000.
Scripting Languages : VBScript, eScript
Web Technologies : XML, HTML

EXPERIENCE:

Confidential,NJ June 2008 – Sep 2009

Tools and Technologies: MS Excel, Siebel ePharma 7.7.3,Siebel ePharma 8.0, Siebel Application Server, Oracle 9i, Siebel Call Center application, FirstDocs 3.3, Arbortext Editor, IBM Cognos 8 BI, Mercury Quality Center 9.2
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Description:
TRECnet is a Global Medical and Clinical Enquiry and Content Management System which enables medical information professionals to manage customer inquiries and accordingly generate responses as well as share and communicate medical information response documents.

Find Response is a System component that medical professionals use to build responses to questions. Find Response uses the question to retrieve the best matching content from the content management system which contains both medical and clinical data. Once the response content is selected and previewed by the medical professional it is sent to the build and publish system for reformatting and merging of fields based on the predefined layout rules for that country. This formatted response is then sent to the requester via the requested fulfillment methods (i.e. email, print or fax). TRECnet. In some cases the response is built automatically and sent for publishing and fulfillment.

Responsibilities as QA Tester:

• As Siebel tester responsible for understanding and analyzing the functional processes and business scenarios.
• Performed System Integration testing to verify the interaction between the Siebel system and the documentum Firstdoc system. This essentially involved triggering a request for the response items stored in the Firstdoc system and verifying the resulting response items displayed in the ‘Find Response’ interface screen of the Siebel system.
• Verified the mapping of the fields on the ‘Find Response’ interface screen in Siebel system with the fields displayed on each of the response components in the documentum Firstdoc system.
• Developed and executed scripts to test Task Based User Interface (TBUI) functionality of TRECnet application. This functionality involved searching an external database system called ‘TARGUS’ based on requester’s ‘Last Name’ or ‘Main Phone Number’.
• Performed GUI testing of Siebel application upon upgradation from Siebel v7.8 to v8.0.This involved testing the data displayed, testing the layouts of the screens and views and also entities like Pick applets, MVG applets, Static Picklists.
• Responsible for assisting QA Lead in preparing Test Plans for System testing and System Integration testing of the TRECnet application.
• Developed System test scripts based on the FRS and SRD documents.
• Performed smoke test on the new builds deployed in the test environment.
• Responsible for UAT planning and creating UAT scripts.
• Responsible for conducting Pre-UAT sessions for the business users to familiarize them with the application, its important functionality and business processes.
• Configured templates in documentum Firstdoc system for verifying renditions of the responses in rtf, pdf and web formats.
• Performed Functional tests for multi-lingual response package layouts for Americas and EMEA countries based on the rules specified in the Style Guide.
• Performed Regression tests for testing customizations to the Arbortext editor through the creation of response components such as Localized Cover Page, Introductions, Product Indications, Standard Body (ies), Reference Files, Appendices, Disclaimer and Closings.
• Carried out Performance tests to verify the response time of the system to load views.
• Created and executed Functional test scripts for testing OLAP cubes to analyze trends and measure results for TRECnet Siebel application using Analysis Studio component of Cognos 8 reporting tool.
• Exported scripts from MS word document into the Test Plan Module of Mercury Quality Center using macros.
• Interacted with developers to ensure early resolution of defects.
• Responsible for logging and updating Defect Status in Mercury Quality Center.
• Performed Regression testing on bug fixes.
• Responsible for preparing Traceability Matrix report.
• Responsible for UAT Metrics reports.
• Responsible for updating Test Completion Matrix reports to monitor testing progress.

DMS
Confidential,CA July 2007 – May 2008

Tools and Technologies: MS Excel, Siebel 7.7.3, Visual Basic, Quick Test Professional 9.1, Siebel Application Server, Oracle 9i, Siebel Call Center application, Test Director 8.0.
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Description:
Med Comps Corp has implemented DMS (data management system). This system has got a number of disparate systems/modules which leads to duplication and redundancy of data. Also the client has to plough through a number of systems to access the correct data. Streamlining and maintenance of such data is a major issue. It is proposed that a crm solution would go a long way in elimination of such redundant data, eliminate the obsolete systems and allow for the seamless movement of the customer sales representative through various screens and views and thus result in reduction of time and cost overhead.

Responsibilities as QA Tester:

• As tester responsible for understanding the functional processes.
• Attended Requirement review meetings.
• Assisted in creating System Test Plan.
• Responsible for creating System Test Environment and the associated test data.
• Created and executed test scripts for Integration testing and System testing.
• Performed manual testing such as Positive Testing, Negative Testing, Regression Testing, Integration Testing, GUI Testing, System Testing, User-acceptance Testing, Performance Testing, Whitebox Testing and Black Box Testing.
• Performed EIM testing by verifying the column mappings from the source table to the interface table and from the interface table to the Siebel base table.
• Verified data imported through EIM task by running SQL queries against the EIM tables and the Siebel base tables, viewing data in client application and verifying EIM Log files.
• Tested outbound EAI HTTP Transport business service in a workflow process by sending Account information from the Siebel system to an external system.
• Tested VBCs and the associated Interfaces by displaying the Contact information from an external system into Siebel system.
• Verified data displayed in the User Interface (UI) by creating SQL queries to retrieve data from various database tables such as the Siebel base tables, extension tables, intersection tables.
• Involved in creating a Hybrid Framework for automating execution of Test scripts using QTP which included a combination of data driven and keyword driven testing approaches.
• Checked the data flow through the front and backend and used SQL queries to extract data from the database.
• Tested Assignment Manager rules by evaluating the assignment criteria and the criteria values and hence verifying the assignment of the assignment objects to the candidates.
• Created UAT test scripts and set up the UAT Test Environment as part of the UAT

testing.

• Reported on various UAT Test Matrices such as Defect Ageing, Test execution progress, Number of ‘Open’ and ‘In-progress’ defects classified by severity and ‘Open Defects as a percentage of the Total defects’.
• Used Test Director to plan scripts and invoke scripts for baseline testing.
• Prioritized, classified and tracked defects using Test Director.
• Communicated critical issues to Test Manager and QA Lead.
• Followed up with developers regarding the status of the raised errors and ensured complete resolution of the issues.
• Acted as an interface between the developers and business analyst in resolving the issues.
• Responsible for tracking bugs and performing Regression tests after the bugs were fixed.
• Attended status meetings throughout the SDLC.
• As schedules were compressed, worked closely with developers and business analysts towards ensuring a quick resolution of defects.

Confidential,June 2006 – May 2007

Tools & Technologies:
Visual Source Safe, WMS (BT In-house Defect Tracking System), Oracle 8i,Windows XP/NT, Siebel 7.5/7.7, Siebel Application Server, Siebel Call Center Application.

Description:
One View module is used to capture and maintain customer (account) specific information. It involved capturing the personal information as well as information pertaining to the products that the customer had bought or intended to buy from British Telecom through the use of smart scripts. This consolidated information helped BT executives to know the likes/dislikes as well as personal experiences of BT’s customers with BT products. It also enabled them to orient/reorganize their strategies vis-à-vis their competitors like Vodafone and thus hold on to their customers as well as expand market share in the telecom segment.

Responsibilities as Test Engineer:

• As Siebel module tester understood the business process and functionality of Siebel entities Account Management and Contact Management system.
• Developed test scenarios and test procedures based on the test requirements.
• Participated in application walkthroughs and the business review meetings.
• Tested smart scripts by using different data sets.
• Involved in creating a template for the smart scripts.
• Created Integration scripts and System test scripts.
• Created Sql queries to extract the data from the database and to check the data flow through the frontend and backend.
• Executed System Integration test scripts by verifying the mappings of the source (Siebel) and the target (Billing) system fields as well as verifying if the interface’s Error Exception handling of the raised errors is as per the specifications provided in the requirements document.
• Tested workflows for displaying primary account data in the multi value group applet.
• Performed manual testing and maintained documentation on different types of Testing such as Positive Testing, Negative Testing, Regression Testing, Integration Testing, System Testing, User-acceptance Testing, Performance Testing, and Black Box Testing.
• Executed the written test cases manually.
• Participated in User Acceptance Test (UAT), documented procedures and guiding the users in using the application.
• Updated Business users on the status of the defects logged by them during UAT Testing.
• Created and executed scripts for GUI testing.
• Responsible for entering defects into the defect management (WMS) system and performing tests after the defects were fixed.
• Documented all testing processes based on their importance or priority for the purposes of risk assessment during UAT testing phase.
• Responsible for preparing Traceability Matrix report.
• Due to short timelines interacted closely with the business analysts and the developers in ensuring an early and smooth resolution of all defects that were raised.

Confidential,July 2005 – April 2006
Tools & Technologies:
Visual Source Safe, WMS, Oracle 8, Windows XP/NT, Siebel 7.5, Siebel Application Server, Siebel Call Center Application.

Description:
British Telecom (BT) business agents have to navigate through a number of screens just to view the relevant information about a company (customer) whenever a customer called in. The purpose of this module (Customer Summary View) was to develop a single view wherein the agent could see all the relevant details pertaining to the company in a single view. It was felt that this would help reduce the in-call time by around 20%. This in turn would translate to a greater customer satisfaction as well as enhanced productivity.

Responsibilities as Test Engineer:

• As Siebel module tester understood the business process and functionality of the CSV.
• Developed test scenarios and test procedures based on the test requirements.
• Prepared test matrices, assisted in creating test plans and the attended business review meetings.
• Tested the navigational flow of the drilldowns.
• Carried out performance testing on the database tables like the account table.
• Used the Sql queries to extract the data from the database and to check the data flow through the front and backend.
• Performed integration testing between Account, Contact, Opportunity and Service Request modules.
• Performed testing on GUI elements like screens, views, applets.
• Performed manual testing and maintained documentation on different types of Testing such as Positive Testing, Negative Testing, Regression Testing, Integration Testing, System Testing, User-acceptance Testing, Performance Testing, and Black Box Testing.
• Executed the written test cases manually.
• Responsible for entering defects into the defect management (WMS) system and performing tests after the defects were fixed.
• Documented all testing processes related to each release.

Education:

• BS (Electronic Engineering)