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Lead Educator/analyst Resume

SUMMARY:

  • Assist organizations in discovering and utilizing the full functionality of EMR Systems by ensuring best workflow has been established
  • Increase the potential of successful implementations by analyzing and developing new workflows, executing customized training programs, materials, job aids and curriculums to match the specific project needs
  • Provide stellar EMR analysis, workflow development, training and elbow to elbow support for hospital facilities and all staff during implementations and healthcare electronic conversions
  • To enhance EMR experiences by providing advanced knowledge, analysis and assistance during all phases of implementations
  • Road Warrior available to travel locally and internationally with short notice
  • Developed a unique, custom and intensive training/retraining modules for inpatient and ambulatory settings designed to increase end - users proficiency, improves patient care, address workflow, Meaningful Use and Core/Quality Measures issues to improve overall facility compliance and satisfaction

EMR Systems and Experience

  • Cerner Millennium: FirstNet, PowerChart, SurgiNet, SurgiNet Anesthesia, Revenue Cycle, PowerNotes, PowerChart Maternity, BMDI, FetaLink, CPOE, Dynamic Documentation, Medication Reconciliation, Orders, PowerPlans, Clinical Documentation, Core Measures, Quick Orders, Patient List, Physician Handoff, SBAR, Care Compass, MAR, STAR, Message Center, Specimen Collection, Medication Administration, Scheduling and Registration, PM Office, Discharge Summary, Citrix, Cerner Lights On, Cerner Advance
  • 12 years ER, ambulatory and inpatient experience in various positions Extensive experience with complete implementation process Physician, Nursing and Ancillary workflow experience Experience with PDP, Data Population, DCW, Testing, Gap and Workflow Analysis FetaLink Certified. Experience serving as Lead on numerous Cerner implementations Experience in workflow development for providers, nursing and other hospital staff Developed job aid, web-based training materials, manuals, unit playbooks and scenarios
  • McKesson: Paragon, Horizon Clinical, CPOE, STAR, Citrix
  • 2 Years of training and curriculum design/development experience Designed and created training programs for Medstar VNA Special Projects Department Trained and supervised temporary staff during the conversion from paper charting to McKesson Experience in curriculum design and development

PROFESSIONAL EXPERIENCE:

Confidential

Lead Educator/Analyst

Responsibilities:

  • Lead Curriculum Developer and Workflow Analyst for SurgiNet,(Anesthesia included), FirstNet, OB and Inpatient Providers responsible for developing and delivering training
  • Participated in weekly workflow development meetings as it related to specialties assigned
  • Assisted in the development and management of Go-live support teams for SurgiNet and OB/GYN
  • Designed training materials, curriculum, assessments/validation and job aids for SurgiNet, OB and Emergency departments
  • Assisted in implementing new workflow processes and system updates across all IU and Union Facilities
  • Facilitated classroom training for assigned Specialties as well as assisted with other specialties as needed

Clinical Lead Analyst

Confidential, Salt Lake City, Utah

Responsibilities:

  • Lead Curriculum Developer and Workflow Analyst for Behavioral Health responsible for creating training programs and workflow for different roles
  • Developed training program, timeline and materials for BH inpatient and outpatient providers, nurses, patient care techs, hospital unit clerks, recreational therapist, acute inpatient therapist, outpatient therapist and Day Treatment
  • Facilitated train the trainer classroom training for acute nursing and all specialty courses
  • Created curriculums, facilitator and participant manual, skill pass-off checklist, playbooks, job aids, reference text, posters and quick tip sheets
  • Performed Gap Analysis, created PDP, conducted Parallel Testing and Mock Go-Lives in preparation for workflow development, staff training, implementation and go-live for Behavioral Health
  • Served as Lead Trainer for Behavioral Health responsible for providing classroom and elbow-to-elbow training for Psychiatrist, Nurses, Therapist and other Behavioral Health staff
  • Facilitated classroom training for acute nursing and other nursing specialties such as Pediatrics, Med/Surg, Labor & Deliver, Mother Baby, ICU, NICU, Women’s Health, CCU, Case Management and Infusion Management
  • Serves as Provider Coach and Resource/Workflow Lead for Behavioral Health psychiatrist during go-live implementation
  • Assisted in the management of go-live support staff and leads
  • Participated in data population for all specialties and position in preparation for training program and go-live implementation

Cerner Clinical Analyst/Trainer

Confidential, Asheville, North Carolina

Responsibilities:

  • Responsible for providing SME support, training, data collections, analysis and workflow optimization to Confidential during the implementations of PowerChart Ambulatory
  • Assist in the redesign and creation of customized specialty workflow, PowerNotes, Orders and processes to improve compliance with meaningful use and CMS.
  • Provide assistance to physicians and clinical staff as it relates to workflow processes, functionality and documenting within PowerChart Ambulatory, Allscripts Scheduling and Dragon
  • Provide training and assistance to providers using Dragon Medical Dictation Software including creating smart phrases, templates, macros and other Dragon functionality
  • Attend daily admin, operations and workflow review meetings to ensure all needs of the particular specialties are addressed and incorporated into PowerChart Ambulatory
  • Perform clinic visits and coordinate clinic issues with the practice managers, providers and other staff to maintain smooth operations within clinics who have previously implemented PowerChart Ambulatory
  • Developed workflow for Specialties such as Pediatric Neurology, OB/GYN, Lab, Radiology, Patient Referrals and other specialties

Cerner Activation Analyst/Trainer

Confidential, Sugar Land, Texas

Responsibilities:

  • Assisted physicians and clinical staff with understanding system functionality, new processes/ workflows established, scanning previous medical records and documenting within PowerChart Ambulatory
  • Provided training and assistance to providers using Dragon Medical Dictation Software including creating smart phrases, templates, macros and other Dragon functionality
  • Provided elbow to elbow support to OB/GYN, GI and other specialist at several clinics within the Memorial Hermann System
  • Served as a Floater for other clinics experiencing difficulties during the implementation

Cerner Activation Consultant

Confidential, Washington, DC

Responsibilities:

  • Responsible for providing elbow to elbow support to providers and clinical staff during the implementation of PowerChart Ambulatory
  • Created and trained staff on workflow for respiratory therapy including Pulmonary Function Test, capturing patient information, multi-patient task list functionality and meeting meaningful use requirements
  • Assisted providers and mid-level providers in creating templates using PowerNotes
  • Also assisted in training and supporting Dynamic Documentation and the corresponding workflow Mpage for each specialty

Cerner Activation Consultant

Confidential, Friendswood, Texas

Responsibilities:

  • Provided assistance to physicians and clinical staff as it relates to workflow processes, functionality and documenting within PowerChart Ambulatory
  • Provided training and assistance to providers using Dragon Medical Dictation Software including creating smart phrases, templates, macros and other Dragon Functionality
  • Supported providers during the transition from PowerNotes to Dynamic Documentation to capture visit notes, charges and other patient information
  • Served as a Floater for other clinics experiencing difficulty during the implementation
  • Assisted nurses and MA in learning and maintaining task list, multi-patient task list and PowerForms

Cerner Activation Consultant

Confidential, Asheville, North Carolina

Responsibilities:

  • Responsible for supporting, training and observing clinical staff during the implementation of PowerChart Ambulatory
  • Provided assistance to physicians and clinical staff as it relates to workflow processes, functionality and documenting within PowerChart Ambulatory, Allscripts Scheduling and Dragon
  • Performed daily chart audits to ensure clinical staff adopted the system successfully, meaningful use requirements were met and end-user fully understand workflow processes

Senior Software Trainer/Analyst

Confidential, Washington, DC

Responsibilities:

  • Responsible for training District of Columbia Public School Administrative staff and teachers on basic Aspen SIS functionality
  • Designed and created manuals, training checklist, agendas and job aids as it related to workflow, training and end user interaction within PowerChart
  • Responsible for providing specialized training as it related to position and workflow within the Aspen SIS
  • Developed and produced training manuals and checklist for new training introduced to the end-users
  • Managed, supervised and supported 8 school during the implementation of Aspen. Management included bi-weekly travel to schools, conducting in school training and monitoring the progress of schools during the implementation.
  • Attended weekly meetings regarding the build and implementation of Aspen SIS

Cerner Lead Trainer/Curriculum Development Specialist

Confidential, Oconomowoc, Wisconsin

Responsibilities:

  • Developed and facilitated classroom training for physicians, trainers and staff during the implementation of PowerChart Behavioral Health and Dragon Dictation software
  • Designed and created manuals, training checklist, agendas and job aids as it related to workflow, training and end user interaction within PowerChart
  • Facilitated train the trainer sessions with other trainers and support staff members in preparation for training and the implementation of PowerChart Behavioral Health
  • Assisted in analyzing and revamping workflow procedures to improve end user interaction and productivity

Cerner Lead Trainer/Coordinator

Confidential, Miami, Florida

Responsibilities:

  • Managed, developed and facilitated classroom training for physicians, nurses, medical support staff, super users and educators during the implementation of Powerchart, FirstNet and SurgiNet
  • Assisted in the development of physician, nursing and ancillary workflow in order to minimize end-user clicks while maximizing functionality
  • Lead Trainer responsible for supervising training schedules and trainers, classroom coordination, end-user registration and attendance validation, training updates and overall daily operations
  • Provided guidance and training with provider documentation, PowerPlan structure and workflow
  • Created online training materials and web based training for physicians, nurses and other medical staff using Adobe Captivate 8
  • Participated in system testing to ensure all commands properly executed
  • Provided training for physicians, residents, physician assistants and mid-levels using workflow structure on applications including the Admission to Discharge Process, Message Center, Core Measures, CPOE, Medication Reconciliation, Clinical Documentation, PowerNotes, Allergies, Problems and Diagnoses, Quick Orders, Physician Handoff, Patient List SurgiNet, FirstNet and PowerChart
  • Conducted classroom training for anesthesiologist, surgeons, pre-op, intra-op and PACU nurses including topics such as Pick List, Preference Cards and Segments
  • Performed workflow and gap analysis to develop the curriculum and establish future state workflow
  • Responsible for creating and managing training program for FTE Educator of Jackson Memorial Health as it related to PowerChart and future workflow
  • Trained multiple specialty classes and position such as BH, Admission, Registration, Clinic/Ambulatory, Surgery (SurgiNet), ER, Critical Care, Pediatrics, NICU, PICU and PCT/MA/HUS
  • Intense training schedule which resulted in the training of 10,000 employees in 2 months
  • Operating Environment: Windows 10, 8, 7, XP and Vista, Mac OS X
  • Applications: RCI, Dragon, Remedy Services Management Application, Corel WordPerfect Suite, Microsoft Office Suite, Microsoft Publisher, Lotus 123 suite, Business Works, QuickBooks Pro, Quicken, Adobe PageMaker

Other Skill:

  • Technologically Savvy
  • Experience managing large teams, large projects and multiple responsibilities while maintaining a level of excellence
  • Advanced knowledge of Meaningful Use, compliance, Home Health McKesson Medicaid Oasis documents, audits and hospital regulations
  • Mastered the art of communication with physicians, nursing and other healthcare staff
  • Adapt well in any environment
  • Works well in unsupervised, independent and team settings

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