Account Manager Resume West Roxbury, MA - Hire IT People

SUMMARY:

Highly accomplished and talented Account Manager with extensive experience.
Ability to handle high volume of work in a fast - paced, with minimum supervision, while maintain emphasis on the highest quality of customer service.
Proficient in prioritizing and completing tasks when required, yet flexible to multitask when necessary.
Comfortable interacting with all levels of the organization and clients.
Proven ability to effectively handle any and all customer concerns in a timely manner.
Recognized as a well-organized, efficient professional with a strong sense of initiative and an outstanding work ethic.

PROFESSIONAL EXPERIENCE:

Confidential, West Roxbury, MA

Account Manager

Responsibilities:

Entered orders for secure credit card/loyalty personalization production and mailing
Created quotes for credit card and loyalty manufacturing
Created and prepared monthly billing of large client base
Provided inventory reports on a monthly basis
Provided excellent customer service for Domestic and International companies
Initiated a successful quality assurance program in the production area that decreased errors by 5%

Confidential, Dorchester, MA

Account Manager

Responsibilities:

Provided printing specs to printers which included review and reading die lines
Provided bid approvals to a counterpart in New York
Maintained a data base of all projects that was available for all parties for real time status
Negotiated print pricing to achieve the lowest cost possible
Processed PO’s for vendors for each project and followed the job through completion
Reconciled all paperwork at the end of the project and billing

Confidential

Account Manager

Responsibilities:

Managed high profile print/direct mail clients such as Men’s Wearhouse, Southworth Development and Workscape.
Prepared job tickets for all printing and data processing. Interacted daily with the various departments to ensure that all projects where completed in a timely fashion.
Kept accurate records for each client to make sure all billing was invoiced correctly
Provided excellent customer service by consistent follow-up, enthusiasm to help solve any issues and the ability to juggle many projects at one time

Confidential, Weymouth, MA

Client Service Liaison

Responsibilities:

Confidential

Production Control Associate

Responsibilities:

Provided exceptional customer service to the Program Managers and Event Managers
Prepared and review all job tickets that were submitted to the inventory pickers
Followed orders through picking, QC, and shipping process to ensure timely delivery

Confidential, Braintree, MA

Senior Account Manager

Responsibilities:

Oversaw direct mail accounts for many clients including Fidelity Investments and Mellon Wealth Management
Collaborated with department heads to ensure quality of direct mail projects.
Increased client’s printing by 5%

Confidential, West Bridgewater, MA

Account Manager

Responsibilities:

Specifically hired to facilitate Federal Express direct mail account mailing more than 250 pieces per week
Created and assigned instructions to production department ensuring of mailing program
Oversaw projects including POD, duplex laser printing and other complex projects

Confidential, Winthrop, MA

Operations Manager

Responsibilities:

Key player in the creation, development, and startup of $10M direct mailing company
Constructed and implemented procedures for IS Department including laser, card embossing, thermal imaging, inventory, machine fulfillment, hand fulfillment, and account executive areas
Researched and purchased various computer software programs to increase productivity
Provided cost efficiency reports for purchasing
Worked with large client base providing quotes, timelines, budgets, and reports
Drafted training manuals for company and trained employees
Increased direct mail production by 15%