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Account Manager Resume

West Roxbury, MA

SUMMARY:

  • Highly accomplished and talented Account Manager with extensive experience.
  • Ability to handle high volume of work in a fast - paced, with minimum supervision, while maintain emphasis on the highest quality of customer service.
  • Proficient in prioritizing and completing tasks when required, yet flexible to multitask when necessary.
  • Comfortable interacting with all levels of the organization and clients.
  • Proven ability to effectively handle any and all customer concerns in a timely manner.
  • Recognized as a well-organized, efficient professional with a strong sense of initiative and an outstanding work ethic.

PROFESSIONAL EXPERIENCE:

Confidential, West Roxbury, MA

Account Manager

Responsibilities:

  • Entered orders for secure credit card/loyalty personalization production and mailing
  • Created quotes for credit card and loyalty manufacturing
  • Created and prepared monthly billing of large client base
  • Provided inventory reports on a monthly basis
  • Provided excellent customer service for Domestic and International companies
  • Initiated a successful quality assurance program in the production area that decreased errors by 5%

Confidential, Dorchester, MA

Account Manager

Responsibilities:

  • Provided printing specs to printers which included review and reading die lines
  • Provided bid approvals to a counterpart in New York
  • Maintained a data base of all projects that was available for all parties for real time status
  • Negotiated print pricing to achieve the lowest cost possible
  • Processed PO’s for vendors for each project and followed the job through completion
  • Reconciled all paperwork at the end of the project and billing

Confidential

Account Manager

Responsibilities:

  • Managed high profile print/direct mail clients such as Men’s Wearhouse, Southworth Development and Workscape.
  • Prepared job tickets for all printing and data processing. Interacted daily with the various departments to ensure that all projects where completed in a timely fashion.
  • Kept accurate records for each client to make sure all billing was invoiced correctly
  • Provided excellent customer service by consistent follow-up, enthusiasm to help solve any issues and the ability to juggle many projects at one time

Confidential, Weymouth, MA

Client Service Liaison

Responsibilities:

  • Reviewed client entered orders on the ING specific dashboard
  • Provided inventory levels to client on daily basis
  • Decreased “out of inventory” items by over 50%

Confidential

Production Control Associate

Responsibilities:

  • Provided exceptional customer service to the Program Managers and Event Managers
  • Prepared and review all job tickets that were submitted to the inventory pickers
  • Followed orders through picking, QC, and shipping process to ensure timely delivery

Confidential, Braintree, MA

Senior Account Manager

Responsibilities:

  • Oversaw direct mail accounts for many clients including Fidelity Investments and Mellon Wealth Management
  • Collaborated with department heads to ensure quality of direct mail projects.
  • Increased client’s printing by 5%

Confidential, West Bridgewater, MA

Account Manager

Responsibilities:

  • Specifically hired to facilitate Federal Express direct mail account mailing more than 250 pieces per week
  • Created and assigned instructions to production department ensuring of mailing program
  • Oversaw projects including POD, duplex laser printing and other complex projects

Confidential, Winthrop, MA

Operations Manager

Responsibilities:

  • Key player in the creation, development, and startup of $10M direct mailing company
  • Constructed and implemented procedures for IS Department including laser, card embossing, thermal imaging, inventory, machine fulfillment, hand fulfillment, and account executive areas
  • Researched and purchased various computer software programs to increase productivity
  • Provided cost efficiency reports for purchasing
  • Worked with large client base providing quotes, timelines, budgets, and reports
  • Drafted training manuals for company and trained employees
  • Increased direct mail production by 15%

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