Consultant Resume MDÂ - Hire IT People

SUMMARY:

A talented, results - producing professional with strong Customer Service skills and over 3 years of Leadership expertise with a proven track record of exceeding expectations.
Over 5 years of cash handling experience.
Ability to handle confidential and sensitive information. Strong written and verbal communication skills.
Ability to work independently or with a team.
Experienced in office etiquette and office machinery.
Excellent Customer Service, problem solving, time management and organizational skills.
Very proficient in Windows, Macintosh OS and Office Suite software for both.
Holds an Active Secret clearance from the Department of Defense.

PROFESSIONAL EXPERIENCE:

Confidential, MD

Consultant

Responsibilities:

Ensure that required participants are fully registered
Answer customer inquiries
Collect hotel and travel information and forward to travel agent
Run accurate registration reports and forward to conference management personnel
Assist with meeting packets, sign-in sheets, name tags, and other materials designated by the DCM are given to participants
Distribute and collect reimbursement forms, evaluation forms, and other meeting materials
Coordinate virtual meetings

Confidential, Washington, DC

Guest Service Representative

Responsibilities:

Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Secured payment; verified and adjusted billing.
Processed all guest requests and relayed messages.
Printed contingency lists to have a record of all guests in case of emergency.
Identified and explained room features to guests;
Supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Ensured that any outstanding requests or problems from the previous day receive priority and are resolved.
Awarded Employee of the Month three consecutive months.

Confidential, Maryland

Forward Observer

Responsibilities:

Confidential

Buyer’s Assistant

Responsibilities:

Processed paperwork associated with appraisal lane
Contacted finance companies regarding vehicle payoffs.
Provided information to patients by answering questions and requests; allaying fears.
Assisted Buyers in maintaining inventory and assisting with customer vehicle transfers
Delivered exceptional customer service by listening, answering customer questions and explaining paperwork process.