SUMMARY:

• A talented, results - producing professional with strong Customer Service skills and over 3 years of Leadership expertise with a proven track record of exceeding expectations.
• Over 5 years of cash handling experience.
• Ability to handle confidential and sensitive information. Strong written and verbal communication skills.
• Ability to work independently or with a team.
• Experienced in office etiquette and office machinery.
• Excellent Customer Service, problem solving, time management and organizational skills.
• Very proficient in Windows, Macintosh OS and Office Suite software for both.
• Holds an Active Secret clearance from the Department of Defense.

PROFESSIONAL EXPERIENCE:

Confidential, MD

Consultant

Responsibilities:

• Ensure that required participants are fully registered
• Answer customer inquiries
• Collect hotel and travel information and forward to travel agent
• Run accurate registration reports and forward to conference management personnel
• Assist with meeting packets, sign-in sheets, name tags, and other materials designated by the DCM are given to participants
• Distribute and collect reimbursement forms, evaluation forms, and other meeting materials
• Coordinate virtual meetings

Guest Service Representative

Responsibilities:

• Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secured payment; verified and adjusted billing.
• Processed all guest requests and relayed messages.
• Printed contingency lists to have a record of all guests in case of emergency.
• Identified and explained room features to guests;
• Supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Ensured that any outstanding requests or problems from the previous day receive priority and are resolved.
• Awarded Employee of the Month three consecutive months.

Forward Observer

Responsibilities:

• Set up and operate communications systems.
• Encode and decode messages.
• Assist in the preparation of fire support plans, coordinates and targets.
• Operate laser range finders and target devices.
• Determine target location using computers or manual calculations
• Assist in developing priority briefings.

Buyer’s Assistant

Responsibilities:

• Processed paperwork associated with appraisal lane
• Contacted finance companies regarding vehicle payoffs.
• Provided information to patients by answering questions and requests; allaying fears.
• Assisted Buyers in maintaining inventory and assisting with customer vehicle transfers
• Delivered exceptional customer service by listening, answering customer questions and explaining paperwork process.