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Consultant Resume

Md

SUMMARY:

  • A talented, results - producing professional with strong Customer Service skills and over 3 years of Leadership expertise with a proven track record of exceeding expectations.
  • Over 5 years of cash handling experience.
  • Ability to handle confidential and sensitive information. Strong written and verbal communication skills.
  • Ability to work independently or with a team.
  • Experienced in office etiquette and office machinery.
  • Excellent Customer Service, problem solving, time management and organizational skills.
  • Very proficient in Windows, Macintosh OS and Office Suite software for both.
  • Holds an Active Secret clearance from the Department of Defense.

PROFESSIONAL EXPERIENCE:

Confidential, MD

Consultant

Responsibilities:

  • Ensure that required participants are fully registered
  • Answer customer inquiries
  • Collect hotel and travel information and forward to travel agent
  • Run accurate registration reports and forward to conference management personnel
  • Assist with meeting packets, sign-in sheets, name tags, and other materials designated by the DCM are given to participants
  • Distribute and collect reimbursement forms, evaluation forms, and other meeting materials
  • Coordinate virtual meetings
Confidential, Washington, DC

Guest Service Representative

Responsibilities:

  • Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Secured payment; verified and adjusted billing.
  • Processed all guest requests and relayed messages.
  • Printed contingency lists to have a record of all guests in case of emergency.
  • Identified and explained room features to guests;
  • Supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Ensured that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Awarded Employee of the Month three consecutive months.
Confidential, Maryland

Forward Observer

Responsibilities:

  • Set up and operate communications systems.
  • Encode and decode messages.
  • Assist in the preparation of fire support plans, coordinates and targets.
  • Operate laser range finders and target devices.
  • Determine target location using computers or manual calculations
  • Assist in developing priority briefings.
Confidential

Buyer’s Assistant

Responsibilities:

  • Processed paperwork associated with appraisal lane
  • Contacted finance companies regarding vehicle payoffs.
  • Provided information to patients by answering questions and requests; allaying fears.
  • Assisted Buyers in maintaining inventory and assisting with customer vehicle transfers
  • Delivered exceptional customer service by listening, answering customer questions and explaining paperwork process.

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