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Uber Driver Resume

Baltimore, MD

SUMMARY:

  • Solution oriented Customer Service Representative with more than 3 years experience in a busy call center environment for the telecommunications and health care industry.
  • Unique ability to communicate customer account details.
  • Successful in problem resolution in regards to customer plans and billing.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Uber Driver

Responsibilities:

  • Transportation of customers to and from their desired destinations.
  • Safe navigation through cities in Maryland and Washington, D.C.
  • Ensured that customers arrived safely and timely to their destinations while creating customer satisfaction.
Confidential

Web Design Volunteer

Responsibilities:

  • Advised best practice for web design for improved user experience.
  • Researched and assisted with website maintenance regarding phishing, malware and spam.
  • Updated HTML and CSS content.
Confidential, Owings Mill, MD

Customer Service Representative II

Responsibilities:

  • Resolved issues regarding patient claims status and eligibility.
  • Advised customers on the details regarding their dental plan benefits.
  • Educated providers on patient coverage on regular plans and affordable care act plans.
  • Rectified disputes between customer and provider plan guidelines.
Confidential, Elkridge, MD

Customer Service Representative

Responsibilities:

  • Placed a high volume of outbound calls to valued members to schedule their home visit.
  • Answered inbound calls from members and assisted with their inquiries.
  • Data entry of members records with accurate information obtained on the phone call.
  • Coordinated appointments for customers with their home health care practitioner.

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