Uber Driver Resume Baltimore, MD - Hire IT People

SUMMARY:

Solution oriented Customer Service Representative with more than 3 years experience in a busy call center environment for the telecommunications and health care industry.
Unique ability to communicate customer account details.
Successful in problem resolution in regards to customer plans and billing.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Uber Driver

Responsibilities:

Transportation of customers to and from their desired destinations.
Safe navigation through cities in Maryland and Washington, D.C.
Ensured that customers arrived safely and timely to their destinations while creating customer satisfaction.

Confidential

Web Design Volunteer

Responsibilities:

Advised best practice for web design for improved user experience.
Researched and assisted with website maintenance regarding phishing, malware and spam.
Updated HTML and CSS content.

Confidential, Owings Mill, MD

Customer Service Representative II

Responsibilities:

Resolved issues regarding patient claims status and eligibility.
Advised customers on the details regarding their dental plan benefits.
Educated providers on patient coverage on regular plans and affordable care act plans.
Rectified disputes between customer and provider plan guidelines.

Confidential, Elkridge, MD

Customer Service Representative

Responsibilities:

Placed a high volume of outbound calls to valued members to schedule their home visit.
Answered inbound calls from members and assisted with their inquiries.
Data entry of members records with accurate information obtained on the phone call.
Coordinated appointments for customers with their home health care practitioner.