- Solution oriented Customer Service Representative with more than 3 years experience in a busy call center environment for the telecommunications and health care industry.
- Unique ability to communicate customer account details.
- Successful in problem resolution in regards to customer plans and billing.
Confidential, Baltimore, MD
- Transportation of customers to and from their desired destinations.
- Safe navigation through cities in Maryland and Washington, D.C.
- Ensured that customers arrived safely and timely to their destinations while creating customer satisfaction.
Web Design Volunteer
- Advised best practice for web design for improved user experience.
- Researched and assisted with website maintenance regarding phishing, malware and spam.
- Updated HTML and CSS content.
Customer Service Representative II
- Resolved issues regarding patient claims status and eligibility.
- Advised customers on the details regarding their dental plan benefits.
- Educated providers on patient coverage on regular plans and affordable care act plans.
- Rectified disputes between customer and provider plan guidelines.
Customer Service Representative
- Placed a high volume of outbound calls to valued members to schedule their home visit.
- Answered inbound calls from members and assisted with their inquiries.
- Data entry of members records with accurate information obtained on the phone call.
- Coordinated appointments for customers with their home health care practitioner.