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Sr. Application Support Lead Resume

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VA

Professional Summary

  • IT Professional with more than 8 years of significant expertise as a Sr Application Server Administrator/Application Support Lead/Specialist and Deployment Engineer looking for a career in the J2EE technology/support area.
  • Over 2 years as a Sr. Administrator/Support Lead mentoring the team with the project architecture and environment decisions.
  • More than 8 years of experience in Sun Solaris/Linux, server and Web Application server (WebLogic, Tomcat) and webMethods server Administration and web server (Apache).
  • Expertise in deployment, design, implementation of client server applications.
  • Over 6 years of experience in Installation, Configuration and maintenance of the WebLogic application server versions 6.1/7.0/8.1/10.
  • Worked on 1st, 2nd & 3rd tier application levels. Immense knowledge of design & architecture concepts, building scripts to automate/deploy activities.
  • Experience in Java, J2EE, C, Oracle, SQL and PL/SQL technologies with focus on Deployment, Configuration Management activities and Development. Expertise in Java Architecture, Database Design and Administration.
  • Expertise in Web logic Application Server (v 6.1 SP2, SP3 and v8.1) & webMethods Integration Server (v 6.1) on Solaris 5.x UNIX platform including installation, administration, configuration, creating domains, deployment of code, server and version upgrades and troubleshooting.
  • Proficient in management of Integration applications, Trading Networks and coordination with third party customers for Integration.
  • Proven experience in architecting solutions for in-house and COTS products.
  • Experience in monitoring tools for Infrastructure as well as Applications
  • Efficiently managed Project performance in various scenarios/timelines.
  • Exceptional ability to work with teams and gather environment and architecture requirements for the applications.
  • Proficiently lead Administrators and provided technical guidance in the maintenance of Applications and Application Servers.
  • Experienced in WebLogic 8.1 Sp3 to Sp5 upgrades, JDK upgrades including 1.4.2_03, 1.4.2_09, 1.4.2_12.
  • Proven experience with the latest technologies including Java Servlets API, JDBC, JMS, EJB, JavaScript, JSP, XML.
  • Experience in the installation of products/Third party tools on Sun Solaris/Linux.
  • Managing the performance and tuning of the applications.
  • Proven experience in writing korn shell scripts for process automations, dataloading and builds scripts with ANT, performed duties of application packaging into EARs, WARs and JARs.
  • Scheduled jobs using Crontab and Tivoli & Autosys tools.

Education

  • Master of Science in Computer Engineering, University of Memphis, Memphis
  • Master of Science in Business Administration, University of Memphis, Memphis

TECHNICAL SKILLS
Operating Systems: MS-DOS, Windows 95/NT, 2000, XP, UNIX (Sun Solaris), Linux, AIX
Application Servers: WebLogic 6.1/7.0/8.1/10.0, Apache Java Web Server, iPlanet, IIS, Tomcat 4.1, Sun One 6.1, Tuxedo 9.0
Integration Server: webMethods 6.1
Languages: SQL, PL/SQL, Java, VB
Databases: Oracle, MS SQL Server, DB2, Sybase and MS-Access.
Protocols: TCP/IP, NFS, DNS, HTTP, HTTPS, FTP, SFTP, SOAP, SSL & SSH
Technologies: J2EE
Scripting: Korn shell, Perl
Tools: Rational Rose, Rational ClearCase, ClearQuest, Vignette, Visual Sciences, Tivoli, Autosys, Actuate

PROFESSIONAL EXPERIENCE

Confidential,VA 11/08 – Till Date
Sr. Application Support Lead/Specialist
Responsibilities:

  • Responsible for monitoring and management of critical, security applications within RSA environment.
  • Efficiently performed day-to-day support, maintenance of existing systems, in house and COTS products
  • Monitored the stability, health and performance of various applications and make sure SLA requirements are met.
  • Diagnosis and analysis issues for test, production and backup recovery systems.
  • Effectively played a Senior/Lead role in transitioning new projects and mentoring Tier1 support.
  • Played a key role in implementing multiple assignments under various timelines and ensured completion of all tasks and routine schedules.
  • Developed run books and maintained knowledge base for use by all Tiers in Application Support.
  • Created and implemented system changes for environmental issues, emergency change requests and break fixes and followed the Change Management process.
  • Acted as a primary liaison between Business and Development teams, including QA, Product Management and Technical Operations, Data Management on various application issues.
  • Effectively dealt with Third party vendors and made sure services are available and ensuring disruption to the systems is minimal.
  • Involved in automating tasks using scripting and scheduling using crontab and third party tools and focused on continuous process improvements.
  • Proficient in working with Global teams and serve as the focal point for troubleshooting and performing administration of distributed applications.
  • Configure monitoring applications and design of infrastructure to maintain and effectively manage the environment.

Environment: Tuxedo 9.0, WebLogic 10.0, Sun One 6.1, Solaris 5.10, Windows Server 2003, Oracle, Tomcat, Hobbit, Infra, Actuate.

Confidential,VA 12/07 – 08/08
Sr. Application Support Lead/Specialist
Responsibilities:

  • Architecting and implementing solutions for in-house and COTS products.
  • Efficiently handled the project performance and mentored the team in various scenarios/timelines.
  • Played a Senior/Lead role in implementing various projects as the lead technical resource
  • Scheduled and allocated resources translating business requirements.
  • Scheduled jobs and batch processes using Tivoli based upon various client needs and timelines.
  • Proficiently utilized and managed the infrastructure components and delivered support for applications.
  • Key role in developing scripts for automation of processes, dataloading, imports, health monitoring.
  • Lead negotiations with business partners and team members to define project goals/strategies.
  • Configuration, administration and availability of Application Server environments.
  • Implemented clustered and non-clustered environments for various applications as per business requirements.
  • Installation of COTS products including installation, configuration, maintenance and troubleshooting.
  • Immensely involved in creating and implementing system changes for environmental issues, emergency change requests and break fixes.
  • Efficiently maintained the existing environments in lower environments and production and backup systems.
  • Created documentation ensuring availability of environment details and knowledge transfer.
  • Proficiently managed Integration of applications, Trading Networks and coordination with third party customers.
  • Proven demonstration and credibility of excellent communication skills, including successfully negotiating with multiple levels of the organization

Environment: WebLogic 7.1/8.1, Solaris 5.9, Oracle 9i/10g, Tomcat, WebMethods 6.1, MicroStrategy & Cognos

Confidential,MD 02/07 – 12/07 Sr. Web Operations Analyst

Responsibilities:

  • Excellence in driving issue resolutions and translating business requirements to prepare architecture plan and infrastructure components for the support.
  • Enhanced business system delivery by using cutting edge technologies.
  • Troubleshooting activities, debugging environment issues and ensuring day-to-day support for production, test and backup recovery environments.
  • Configuration, administration and availability of Application Server (Weblogic) environments, along with Vignette, Endeca, Visual Sciences tools.
  • Maintenance of servers in Lower environments as well as Prod and Backup recovery environments.
  • Writing UNIX scripts for administering the infrastructure, transaction failures, errors, alarms, and startup and stop scripts, space issues.
  • Worked on DB2 upgrade activities including the changes in the environment configurations.
  • Immensely involved in creating and implementing system changes for the environmental issues.
  • Created documentation for the various infrastructure components.
  • Server log and domain log monitoring for issues with the environments and performance monitoring.
  • Worked on automation of environments audit procedures.
  • Proficient in getting the involvement of other teams for the project related activities.
  • Expertise in clustered environments for the production and lower environment applications.
  • Intensively worked on administering garbage collection and the Node Manager activities.

Environment: WebLogic 8.1, AIX 5.2, Rational Clearcase, DB2, Vignette 7.3.1, Visual Sciences, Endeca.

Confidential,VA 03/06 – 02/07 Sr. Infrastructure & Deployment Engineer

Responsibilities:

  • Effectively produced quality output for highly visible IT products, services and future business development.
  • Excellence in communicating the architecture throughout all levels of the Organization.
  • Successful leadership in effective decision making and positively impacting progress.
  • Recommended innovative architectural enhancement by providing technology strategy, direction and accomplished various business objectives.
  • Managed Infrastructure resources in efficient implementation of the projects and cross trained Administrators in various business products.
  • Proven demonstration and credibility of excellent communication skills, including successfully negotiating with multiple levels of the organization.
  • Working as a Deployment Engineer on Single Family & Multifamily initiatives along with LP (Loan Prospector).
  • Build, deploy, configuration and administration of WebLogic, webMethods and Tomcat environments.
  • Maintenance & troubleshooting activities, debugging environment issues and providing the day-to-day support to the project teams.
  • Maintenance of servers in Dev, Sys and UAT environments.
  • Upgrading existing WebLogic environments from SP3 to SP5 versions.
  • Expertise in WebLogic clustered environments, clustering one Admin server and multiple managed servers on Sun Solaris platform.
  • Deployed the different application WAR files, EJB jar files and enterprise application WAR files on WebLogic & created JDBC connection pools and datasources for different applications.
  • Configured Apache virtual hosts for the applications as a proxy to the WebLogic/Tomcat/webMethods applications.
  • Created Brokers and deployed packages to the webMethods Integration Server.
  • Worked on the TAM (Tivoli Access Manager) setup with the infrastructure TAM groups for various applications, setting up TAM & LDAP for authentication.
  • Extensively worked on JDK upgrades for WebLogic, webMethods and Tomcat servers.
  • Managing and Monitoring the JVM performance by WebLogic Heap Size in startup scripts, idle thread count, garbage collection, EJB beans, JDBC Pools and Multi pools.
  • Server log and Domain log monitoring and performance tuning of WebLogic.
  • Developed build and deploy scripts in ANT to build and deploy the code from Clearcase to the Application servers. Wrote scripts for monitoring on Crontab and using tools like Autosys.
  • Worked on ClearQuest to maintain the activity done for the defects as well as the deployments.
  • Day to day operational support to the project teams including on-call support during weekends and after hours.
  • Proficient in submitting environments requests to the lab, submitting firewall requests, ISR requests and remedy tickets and Database requests to the database groups including coordination among development teams, architects and various partner teams to deliver the environments in a timely manner.
  • Experienced in installing COTS products and ensuring the compliance with company environment.

Environment: Ant 1.6, WebLogic 8.1 sp5, webMethods 6.1, Tomcat 4.1, Apache 2.0, Unix Solaris 5.10, XML, Rational Clearcase, ClearQuest, Sybase & DB2.

Confidential,Memphis 05/03 – 03/06
WebLogic Administrator
Responsibilities:

  • Developed JAVA interfaces for Account Registration and Summary that are exposed to client as Web Services and adhere to industry standards using technologies like Web logic, SSL 3.0, WSDL 1.0 and SOAP 1.2.
  • Write build scripts using ANT and KORN shell scripts on UNIX to automate the build process.
  • Work with ClearCase and ClearQuest version control tools to create baselines, resolve conflicts between releases.
  • Deploy code to development, test environments and resolve all deployment related issues.
  • Configure WebLogic Development Environment on NT and UNIX and deploy code for Unit and Integration Testing.
  • Write Korn Shell scripts for Batch Processing and develop SQL code to perform data Inserts, Updates and Deletes on Oracle database.
  • Perform duties of application packaging into a Java Enterprise Archive (EAR), which packaged an Enterprise Java Bean (EJB) Java Archive (JAR) and a Java Web Archive (WAR).

Environment: Ant, Web Logic 8.1, XML, Web Services, SOAP, WSDL, Oracle, UNIX, Rational Clearcase, Clear Quest.

Confidential,Memphis 06/02 – 04/03
WebLogic Administrator
Responsibilities:

  • Installation & configuration of WebLogic on windows2000/2003 servers.
  • Configuring IIS as proxy to WebLogic servers and troubleshooting related issues.
  • Upgrading Jrockit JVM version from jrockit81sp4_142_05 to jrockit-j2sdk1.4.2_08 for development, staging, project & production environments.
  • Reviewing & Installation of WebLogic patches across all environments.
  • Creating alerts (ping, high cpu, diskspace, services, eventlogs etc.,)
  • Enabled Jrockit management server and configured Jrockit management console to collect data for CPU load, Heap usage & Time spent in Garbage collection and also configured alerts.
  • Providing necessary access to WebLogic resources to users through LDAP browser.
  • Recommending best practices for WebLogic server administration.
  • Provided support for all other WebLogic related issues for all environments.
  • Upgrading jrockit license across all the environments for enabling JRA recording for troubleshooting.
  • Major Issues that are resolved successfully
  • High cpu usage issue on production servers
  • Slow response times when downloading pdf files
  • Server shutdown issues (Trouble in shutting down managed servers 2/3/4)
  • TID issues in thread dumps and in correlating them to Process Explorer output
  • Found no context for "/" issue
  • Good documentation of issues encountered/troubleshot for future usage.

Configuration Specialist 06/01 – 05/02

  • Provided support to Development, Testing/QA and Staging environment.
  • Being a system administrator, responsible for maintenance of WebLogic Application Servers, Apache Web servers, and Oracle Database Servers.
  • Installation, Configuring and troubleshooting the WebLogic Application Servers 6.0 and 7.0
  • Application Deployment on BEA WebLogic7 on a single Server and a cluster of Servers.
  • Configuring Clusters on WebLogic using the WebLogic Console.
  • Configuring database connectivity using JDBC.
  • Configuring WebLogic Virtual hosts.
  • Managing and Monitoring the JVM performance by WebLogic Heap Size, garbage collection, JDBC Pools and Multi pools.
  • Writing scripts (start & stop) for web application server administration.
  • Managing JNDI, Managing Security, Configuring and monitoring JMS.
  • Migration ofWeb Logic from 6.0 to 7 in J2EE environment.
  • Creating new file system, permitting user to mount file system, monitoring free space, disk usage, locating files, checking & clearing log files, administration and monitoring of disk based file system.

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