Training Specialist RESUME TEXACO - Hire IT People

OBJECTIVE

Service oriented, personable, committed person with experience in Instructional Design, Technical Training, and Technical Writing, each of which has served to enrich my work. Seeking a position that will allow me to utilize my skills and benefit my employer.

SKILLS

Research/evaluate e-learning platforms
Module based training development
Technical writing
Curriculum development
Adobe Captivate, Presenter
Articulate and Quiz Maker
Staff training
Needs assessment
Gap analysis

Proficient in Siebel 6x, 7x, Call Center and Sales CRM, SAP HR, R/3, People Soft Functional

Microsoft Windows and Office Suite through 2007 and Vista, Visio 6.0 through advanced, ACT! Crystal Reports X, Outlook up through 2007, Windows 95,98,NT, 2000, XP and Vista, WebEx, GoToMeeting, Wiki’s, Web 2.0, Meeting Place and Net Meeting, UNIX, Internet, HTML, Compare Rite, Softwise Macro Suite, iManage, PC docs, Time Matters, Legal Mac Pac, and Delta View.

Home Office Includes: Windows XP, Fax, Copier, High-Speed Internet, and Telephone.

WORK HISTORY

Confidential,Training Specialist/ Confidential,Texaco
10/2008-Present

Nation-wide rollout of Vista and Office 2007 for Chevron-Texaco
ILT for new features for both Vista and Office 2007
In person and virtual classes

Confidential,Training Specialist/Technical Writer/Instructional Design
2/1999-5/2002

Prospecting and generating new Training business while maintaining relationships with existing clients
Selling in-depth features of products to clients that had purchased standard packages
Developed product presentation regarding Training needs documentation and Support options
Captured and expanded sales outside areas of Metropolitan Boston
Software and Documentation needs Assessment, Curriculum Development and Standup classroom instruction
Software Installation and migration projects
Application support, helpdesk, troubleshooting and floor support
Document/System conversion
Siebel 6x, 7x, Call Center and Sales CRM, SAP HR, R/3, People Soft Functional
Microsoft Windows and Office Suite through 2007 and Vista, beginning-advanced levels including: Access, Excel, PowerPoint and Word Lotus Notes 4.0, 4.6, and R5.0, Visio 6.0 through advanced, ACT! Crystal Reports X, Outlook up through 2007, Windows 95,98,NT, 2000, XP and Vista, WebEx, GoToMeeting, Wiki’s, Web 2.0, Meeting Place and Net Meeting
Utilized UNIX based applications Internet and HTML
Specific legal applications: Compare Rite, Softwise Macro Suite, iManage, PC docs, Time Matters, Legal Mac Pac, Delta View

Confidential,Senior Learning Consultant/Technical Writer
1/2001-6/2001

Train employees, clients and partners on proprietary EIM software.
Author, develop and produce training programs, classes, manuals, appendices and inserts for educational courses
In-depth knowledge of variable compensation
Basic programming skills in a proprietary language similar to VB and C++
Setting up and configuring SQL databases for production and reporting·
Trained the usage of several ODBC compliant data integration tools: DTS, Informatica, Access and Data Junction
Administering/Training security procedures for System Administrators·
Ability to train the functionality, programming of compensation plans and setting up the back end of the SQL dbase and utilizing specifically coded XML’s Developing a certification exam for Partners involved in implementing CENTIVE

EDUCATION

B.A. Psychology

B. S. Biology
M. S. Biomedical Science

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Training Specialist Resume

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