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Administrative Support/call Center Resume

Jackson, MS

PROFILE:

  • Work well with others
  • Possess ability to build productive relationships, and resolve complex issues
  • Demonstrate listening skills, committed to providing exceptional customer service.
  • Ability to work independently and willing to travel

COMPUTER SKILLS

  • Typing - 50 WPM
  • Windows XP, Vista, and 7
  • Internet/Email
  • Microsoft Office Professional
  • Lotus Notes
  • PC Troubleshooting
  • Remedy Ticketing System
  • Adobe Suite
  • AS400

EDUCATION Student - Currently pursuing a B.S. degree; accounting major Diploma - graduated Certificate - Diversified Technology - studied basic programming, PC troubleshooting, CAD, and electronic robotics

EXPERIENCE

Confidential - Administrative Support/Call Center - Jackson, MS - (2008 - 2011)

  • Accurately filed and sorted high volume return mail
  • Efficiently updated client records in computer program
  • Accurately counted and scheduled group mail to be resent in computer system
  • Effectively communicated with company departments using lotus notes
  • Effectively handled client's confidential files and information with discretion
  • Consistently contacted clients and references to update personal information

Independent Sales Representative/Administrative - Canton, MS (2007 - 2010)

  • Duties includes preparing literature mailings for customer base
  • Effectively advertise online to promote products that result in increased sales
  • Maintained inventory and delivered orders in a timely manner
  • Transfer customer information into database
  • Developed an established route

Confidential - Customer Account Executive/Technical Support/Call Center - Madison, MS (2008-2008)

  • Received training in troubleshooting high-speed internet service and digital phone service
  • Determine solutions to modem, router, browser, and email issues using remedy ticketing system
  • Guided customer through troubleshooting service in call center environment
  • Interacted with customer on the phone to ensure good customer service
  • Resolved customer disputes with professional care

Confidential, Jackson, MS - (2002-2002) Administrative Support

  • Accurately entered data into computer in a timely manner
  • Assisted office team with the imaging of documents
  • Organized printed applications according to dates received
  • Performed multi-faced general office support to Financial Analysts

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