SUMMARY

• Bilingual (English/Spanish) Consultant with 25 years of IT experience predominantly solution consulting, strategy definition, assessments, architecture, design, testing and implementation across multiple industries.

PROFESSIONAL EXPERIENCE

Confidential, Miami, Florida

Sales Engineer

Responsibilities:

• Responsible for all aspects of pre - sales activities for IBM RTW. IBM Rational Test Workbench provides software testing tools supporting a DevOps approach: API testing, functional UI testing, performance testing and service virtualization.
• Delivery of technical presentations and product demonstrations that effectively address the customer requirements and questions.
• Planning and execution of trials, proof of concepts, and product implementations on Mainframe (CICS, IMS, IBM MQ, DB2) and Distributed Platform (Java, JDBC, IBM MQ, Web Services, etc.).
• Product installation, configuration, customization, troubleshooting and diagnosis.
• Authoring of solution proposals, RFI/RFP responses, and statements of work for product trials.
• Act as a customer liaison and advocate - helping to identify, isolate, and resolve problems.

Sales Engineer

• Responsible for all aspects of pre-sales support for ServicePilot’s products and services. ServicePilot offers monitoring tools to provide availability, performance and service level management for physical and virtual servers (VMware & Hyper V), networks, applications, databases, VoIP vendor technologies, UC platforms (Cisco, Avaya, Acme Packet, Alcatel, Microsoft Lync) and NetFlow.

Customer IT Technical Consultant

• Responsible for the deployment of Managed Services solutions that include system procedure initiatives (e.g. Incident Management, Currency Management, Cash Management & Software Distribution).
• Pre-sales support and collaboration with the Account Team to qualify the technical requirements of the opportunities.
• Identify and propose the right delivery service solution, tools & methodology, based on real service delivery capability and Customer needs.
• Coordinate and manage the implementation of the services and direct the activities of the service delivery team when delivering standard services. Handover the implemented and tested solution to Operations to include documented procedures and SLA agreements.
• Provide consulting to operations on customer implementations after handover.
• Support and initiate optimization/improvement projects.
• Liaison/partner with other NCR Organizations and 3rd party vendors to get needed features implemented, critical bugs fixed or recovering from operational disasters.

Sales Engineer

• Responsible for the technical sales and implementation of all the IBM DMS Softek solution products for both Open Systems and Mainframe. TDMF UNIX, TDMF-IP and Replicator for Open Systems. TDMF and zDMF for Mainframe.
• Assisted Customers and Business Partners with software evaluations and proof of concepts, respond to RFIs and RFPs.
• Developed and helped implement business strategies working with each local country IBM teams.
• Executed sales initiatives to identify and acquire new potential customers.
• Identified, created and managed sales opportunities for Softek family products.
• Managed opportunities to ensure account development and opportunity progression through the sales pipeline.
• Developed and delivered presentations to clients and Business Partners focused on Data Mobility Solutions (Softek).
• Developed plans and performed data migration solutions using IBM DMS products (Softek). Solutions included multiplatform environments: AIX, SUN Solaris, HP-UX, Microsoft Windows Server and Linux (Red Hat & SuSE).
• Data Migration/Replication on different Storage Vendors: IBM, EMC, HITACHI.

Confidential

Business Development and Opportunity Manager

• Developed solutions to solve clients’ most complex business and technical issues. Using the expertise across several industries (banking, telecommunication and government) into integrated consulting services that help the clients transform their businesses.
• Solution development, including design, Scope of Work (SOW), commitments and prices. Some solutions were: Security/identity Management Solutions, SOA Solutions (Websphere), DB2 Content Management, Tivoli, Hardware (servers and storage) implementations, Data Replication/Migration, Server Consolidation/Virtualization (VMware), Storage Virtualization (SVC), Consulting, Education and Technical Support.
• Responsible for business results, forecasting and pipeline management, signing of contracts, revenue and gross profit.
• Responsible for the entire sales process, from prospecting to close.
• Responsible to establish and keep relationship with key decision makers.
• Managed with external suppliers or partners to complement IBM Solutions.
• Defined/managed Business Partners strategy.

Confidential

Advisory Software Specialist & Project Manager

• Project Manager for ELA (Enterprise License Agreement) contracts. The ELA contracts included licenses (Tivoli & Websphere), services, technical support and education.
• Installation, tuning and technical support on z/OS for the following products: TSO, RACF, CICS, DB2, MQ, VTAM, NCP, NETVIEW, System Automation, AF/OPER, NPM, NVAS, TCP/IP, FTP, zVM, zLinux & OMEGAMON.
• Migration from competitor products to IBM products (in several customers):
• Migration from CA-OPS to System Automation (SA390)
• Migration from TPX to Netview Access Services (NVAS)
• Migration from Netmaster to Netview
• Migration from Netspy to Netview Performance Monitor (NPM)
• Owner of the customer relationship and project management responsibilities for multiple Software Services Engagements.

Confidential

System Programmer

Responsibilities:

• Installation, tuning and technical support: MVS, VM, TOPSECRET, RACF, TSO, CICS, DB2, ADABAS, NATURAL, VTAM, NCP, TCPIP, FTP, SMTP, VPS, DRS, RSCS, NETVIEW, System Automation (SA390), CA-OPS, NPM, NVAS, TPX, SOLVE, NETSPY, AF/OPER, BMC MAINVIEW, OMEGAMON, DFSMS & DFHSM.
• Implementation and Support: TCP/IP, FTP & SMTP on Mainframe environment
• Implementation and Support: 3725, 3 745-410 and 3 745-610 .
• Open Edition definitions and implementation.
• Developed programs with COBOL, REXX and CLIST.
• Participation in Disaster and Recovery planning.