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Technical And Customer Service Assistant Resume

EDUCATION Bachelor of Science, Marketing and Spanish, Cum Laude

WORK EXPERIENCE

Confidential, July 2011-June 2012 Consultant

  • Network with candidates, using multiple channels and social media mediums, to form long-term relationships
  • Create and initiate marketing campaigns to promote and brand company Discover, coordinate, and attend multiple networking events to expand company's market share
  • Conduct research, prepare written material and collaborate with C-level executives to negotiate partnerships
  • Consult with business stakeholders to define realistic and attainable requirements and goals

Confidential, January 2010 -January 2011 Technical and Customer Service Assistant

  • Construct a new website layout using Encoded Archival Description (EAD), and train others to use EAD
  • Balance patrons demands by collaborating with other departments to ensure short turnaround times

PROJECTS & ACTIVITIES

Confidential, Fall Semester 2010 Marketing Coordinator

  • Planned and implemented marketing/event strategy while remaining on target with budget parameters.
  • Developed content for outreach material including event website, social media accounts, flyers, and radio advertisements to promote and showcase Chevrolet's 2011 automobile lineup (over 2,000 attendees)
  • Drafted proposals to attain required permission and proper publicity
  • Surveyed and led costumer centric focus groups
  • Analyzed data results to make recommendations for senior management of Portsmouth, NH store

Confidential, 2010-2011 Marketing Coordinator

  • Organized annual fundraising event supporting terminally ill patients at St. Jude Children's Research Hospital
  • Contributed to a strong media marketing strategy that helped double donations from $8,000 to $16,000
  • Created community-wide awareness and participation by working with sponsors and local companies

Confidential, Spring Semester 2011 Market Researcher

  • Conducted the largest university-wide study observing Facebook usage and addiction by compounding a survey. Researched and analyzed results using Qualtrics. Concluded unique findings in a 50 page report

Confidential, 2007-2011 Member

  • Collaborated with non-profit organizations to coordinate and promote philanthropic, charitable, and student events throughout the year, including fundraising and service activities in support of local organizations

STUDY ABROAD

  • Curriculum focused on different aspects of Catalonian culture, including art, history, politics, and identity
  • Explored the Dominican Republic learning about the differences in marketing in the Caribbean region vs. U.S
  • SKILLS

    • Fluent in Spanish
    • Multicultural background gained through extensive travel to Latin America and Europe
    • Proficient in Microsoft PowerPoint, Outlook, Word and Excel
    • Social Media Expert

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