Account Specialist Resume Hagerstown, MD - Hire IT People

COMPETENCE:

Successful team player. Thrive in a fast paced environment.
Knowledge of P&L reporting (including cost, margin, allocations) and techniques used in conducting system analysis, financial accruals, investment banking, forecasting and budgeting.
Knowledge of Customer Support Politics Standards & Procedures
Strong organizational and Relationship Management.
Advanced computer skill in MS Office Suite (Word, Excel, PowerPoint, Access) and SAP MM module.

PROFESSIONAL EXPERIENCE:

Confidential, Hagerstown, MD

Account Specialist

Responsibilities:

Provides service support to both internal and external clients and payrolls companies for a specific product or group of products, and is considered the primary liaison between the client and First Data.
Defines and/or resolves moderately complex customer problems within the designated product lines.
Has full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
Provides consultative servicing in order to meet clients and payroll companies objectives, and fosters positive relationships with the client and internal departments.
Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports.
Provide banking assistance for corporate funding accounts.

Confidential

Senior Account Specialist

Responsibilities:

Provide escalation support for sales agents to be successful in boarding and activating accounts.
Provide after - sale expert knowledge of products pricing and products compliance: assist in equipment deployment through FDPOS to TASQ.
Resolve day to day inquiries in a multi complex unit that requires expert funding & settlement skills, product information and troubleshooting general service inquiries and merchant questions.
Provide daily accounts reconciliations services to merchants and sales representatives through Clientline.
Explain chargeback cases and advise merchant information required to dispute cases.
Process statements and reconciliations requests.

Confidential, White Marsh, MD

Sales Coordinator

Responsibilities:

Maximized Lancôme counter business sales by conducting business analysis that resulted in the meeting or exceeding budgeted store sales, expenses and profit in support of district strategy.
Prepared and executed all scheduled and non-scheduled events in a timely manner.

Residential Manager Certified Medical Technician

Baltimore, MD

Responsibilities:

Managed and coordinated all aspects of service delivery as defined by physician orders.
Performed situational assessments of policies and procedures to improve operational efficiency.
Managed and allocated residential expenses.

Confidential, Austin, TX

Fundraising Consultant

Responsibilities:

Updated grants and awards applications due dates on the Fundraising Calendar.
Assisted in volunteers’ recruitment, donors’ retention for the chapter and sent out thank you letters.
Participated in the coordination of Galas’ events.

Confidential

Purchasing Assistant

Responsibilities:

Prepared procurement plans and monitored their implementation
Reported directly to the Senior Buyer while assisting with vendors selection and bid evaluations
Used SAP MM Module to manage the overheads; designed and implemented a new supplier catalog system to collect maintain, analyze, and optimize intra data and trained purchasing agents on SAP.

Confidential, Fairfax, VA

Accounting Assistant

Responsibilities:

Prepared and reviewed expense reports, cash advances and set up electronic funds transfer.
Processed accounts payable checks, bi-weekly payrolls and reconciled bank statements.
Bookkeeping and general ledger reconciliations.
Assisted CPAs in federal and state income tax return preparation, tax research, and tax review.