BRIDGE Senior Resume

PROFESSIONAL SUMMARY:

Detailed, results driven, efficient in a fast paced multitasking environment with extensive testing in software. Background in troubleshooting software and providing a wide range of solutions.

KEY QUALIFICATIONS:

PROFESSIONAL EXPERIENCE:

BRIDGE Senior

Confidential

Responsibilities:

Process improvements and implemented new processes to over 90+ employees.
Acting Supervisor and when leadership is not available.
Team casing requirements improvement for Order Management to provide more accurate documentation of trends, errors, and other issues.
Order management system analysis.
Lead and Mentor BRIDGE agents.

BRIDGE Specialist

Confidential

Responsibilities:

Establishing and working cross functionally with various business teams in the moment to provide accurate solutions and to report trends.
Implement and deliver new internal processes and standard operating procedures to improve functionality.
Created and maintained cross functional relationships with various business teams and internal teams.
Aided leadership with process gap identification, business insights, and ad-hoc tasks.
Facilitated new employee training and additional support of new hires.
Reviewed, documented, and executed User Accepted Testing order management systems and a few others important retail and corporate systems.

Consumer Relations

Confidential

Responsibilities:

Fielded inbound customer calls regarding various scenarios from services to an unfulfilled promise.
De-escalated customers and resolved customer disappointments.
Documented negative feedback through various applications.
Delivered company policies in every customer transaction.
Adhering to schedules and quality standards.
Aided in New hire training classes by providing peer support and ensure accuracy.

Asset Protection/Inventory/SWAT

Confidential

Responsibilities:

Provided exceptional customer service by ensuring customers are notified of their in store pick up orders within minutes of inventory availability.
Reconciliation of an entire stores physical inventory while ensuring high accuracy.
Delivered timely product discrepancy resolution.
Delivered HR compliant policies and ensure safety to all employees and customers.
Trained and Mentored successful teams of 10 to ensure store-wide physical inventory accuracy.
Ensuring store functionality of all devices including vendor provided displays.
Analyzing and researching stock counts

Sales Associate

Confidential

Responsibilities:

Educated customers on the products that will meet or exceed their expectations.
Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
Demonstrated commitment to customer service, adding new customers while maintaining existing customers.