SUMMARY:

• Over fifteen years experience in software quality assurance with seven years lead experience.
• Proficient in functional, negative, regression, system integration (SIT), acceptance (UAT), security and browser compatibility testing.
• Excellent knowledge and working experience with test planning, test execution and test results analyses. Understanding of waterfall and agile methodologies. Complete understanding of SQL for data validation.
• Competent in working on overlapping projects during testing phase(s).
• Success with delivery of superior level quality product while coordinating functions with Test Team Lead, Project Management and Senior Management.
• Adept at leading team efforts toward providing common - sense approach to testing and assuring timely delivery of product. In-depth knowledge of software development life cycle.
• Exceptional communication skills.

TECHNICAL SKILLS:

Operating systems: Windows 95/98/NT/2000/XP, Unix/Linux

RDBMS: Oracle, Toad

Technologies and Application Software: Customer First (RTI), Compuware Application Reliability Software (CARS), Quality Center, SQL PVCS Tracker, LDAP, Siteminder, Client Server, MS Office 97/2000/XP, Internet Tools, Business Objects, Crystal Reporting, HP ALM, POS (Point of Sale), UFT

PROFESSIONAL EXPERIENCE:

Confidential, GA

Cashier

Responsibilities:

• Process customer transactions through the check lane quickly, accurately and efficiently.
• Understand POS system and handle various forms of tender including Cash, Checks, Credit, Debit, WIC, Rain Checks, coupons and checkout procedures according to the company.
• Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks).

Confidential, Alpharetta, GA

Senior Quality Assurance Analyst

• Perform testing of various device calculations, including discounts and credit card processes, for various Confidential applications.
• Lead testing efforts of Prepay Devices for Retail, Telesales and Indirect applications including Mobile applications.
• Testing a wide range of projects from and enhancements to strategic initiatives.
• Writing and executing test plans and scripts, documentation of test procedures and issues using Quality Center.
• Information for test cases derived from Agile and Waterfall methodologies.
• Ensuring testing is completed within established time and that objectives conform to the user requirements and line of business.
• Release Production testing and Implementation and Launch Support.

Confidential, Johns Creek, GA

Senior Tester

• Lead Testing Advocate verifying multiple EDI files (180, 204, 212, 214, 240, 810, 846, 950, 852, 855, 856, 870 and 997) for a new division within Macy’s for a new selling division utilizing Mainframe.
• Verification of ETV process and record counts utilizing Mainframe.
• Testing Advocate verifying the EDI 832 file for new mapping ensuring the output files matched the input files utilizing Mainframe.
• Performance of testing activities, including Test Case creation in HP ALM.
• Defect creation, tracking, resolution and revalidation.

Confidential, Alpharetta, GA

Senior Quality Assurance Specialist

• Lead Quality Assurance Analyst in testing web based software being developed to assist a new client with the process of Importing Loan information into the system from a file provided outside the system using web based systems.
• Thorough knowledge of EDI and XML formats and structures. Including understanding of EDI810, EDI845, EDI820, EDI 822 and EDI997 files.
• Participate in testing remainder of WMS processes including creation of users, customers, manual loans, manual commitments, payments and reports using web based systems.
• Execution of SQL queries, using TOAD, to perform validation of data within WMS from the database.
• Work closely with development and business analyst teams to investigate and correct defects.
• Testing all aspects related to key financial software utilized in floorplan loan applications using web based systems.
• Performance of testing activities, including Test Case creation, to ensure new software performs as outlined in Use Case documentation.
• Defect creation, tracking, resolution and revalidation.

Confidential, Johns Creek, GA

Testing Advocate/Lead Testing Advocate

• Acted as Lead Testing Advocate on various new product applications for consumer use, including Point of Sale.
• Coordination of offshore, onshore and user resources to provide testing activities.
• Performance of testing activities to ensure new software performs as required.
• Testing activities performed utilizing .Net, Visual Basic and Oracle environments.
• Execution of SQL queries using Toad for validation of data presentation.
• Management and maintenance of test cases used for software validation using CARS.
• Defect creation, tracking, resolution and revalidation using CARS.
• Compilation of testing statistics and documentation for management presentation to comply with Company Standards.
• Preparation and maintenance of documentation for users to facilitate User Acceptance Testing and continued use of application.

Confidential, Alpharetta, GA

Quality Assurance Analyst

• Participated in the testing of web based software being developed to automate the monthly accounting processes.
• Performed and managed all phases of testing for assigned components.
• Worked with development teams to investigate and correct software bugs and deficiencies based on the testing results.
• Recorded and documented test results using Test Director.

Confidential, Alpharetta, GA

Quality Assurance Analyst

• Essential in the testing of web based software being developed to facilitate business access to registered applications as well as information for other MCI products.
• Ensured new code functioned as specified and was customer friendly in usage.
• Testing was performed utilizing ASP .Net, Java, Oracle, Unix and Linux environments.
• Worked with development teams and Marketing representatives to investigate and correct software bugs and deficiencies based on the testing results.
• Executed various types of testing, such as system, regression, user acceptance and negative testing.
• Recorded and documented test results using Test Director.
• Performed as Test Director administrator by creating test folders, test sets and status reports.
• Preparation, maintenance and conversion of documentation for User Acceptance testing and training.

Confidential, Colorado Springs, CO

Purchasing Manager

• Issuance of purchase orders after obtaining best possible pricing and availability.
• Verification of product and service receipt prior to entry of invoice into Accounts Payable.
• Performed Accounts Payable functions by submitting and processing invoices and checks.
• Monitored and submitted credit card statements for payment.
• Prepared monthly reconciliations including general ledger voucher entries and variances.

Confidential, Colorado Springs, CO

Quality Assurance Analyst

• Assisted in the testing of a new web based application from a mainframe back-end to assist with Toll Free call routing.
• Ensured new code functioned as detailed in requirements documentation and presented same results as mainframe counterpart.
• Maintained dialogue with development teams to research and resolve software bugs and deficiencies based on the testing results.
• Executed various types of testing, such as system, regression, user acceptance and negative testing.
• Performed testing activities utilizing Java, C# and Natural environments.
• Recorded and documented test results using an MCI created database.
• Trained customers and account teams on functionality of new software prior to Production release by creating concise documentation easy to comprehend.

Confidential, Colorado Springs, CO

Project Manager/Budget Manager

• Successful in leading development and testing teams to successful Y2K compliance.
• Ensured teams maintained scheduled deliverables and milestones.
• Maintained successful releases with constantly changing requirements while implementing successfully with minimal fallout.
• Hosted project meetings regularly while maintaining communications with upper management regarding project status and issues.
• Managed budget of $6 to $11 million per year ensuring office and personnel expenditures remained in line.