Profile: Information Security, Network Management, Change Management, Project Management, Development and management of Service Level Agreements, Disaster/Recovery and Business Continuity planning, Customer service, Technical and Business presentations, IT Operations, System Administration, Employee selection, performance management, development and mentoring, Budgeting and Cost Management, Vendor Relationship Management, Windows NT/2003/Active Directory, Backup and Recovery Systems, System Monitoring and Reporting, Storage Area Networks, Infrastructure Design and Management, Telecommunications vendor and system management

CAREER HISTORY

Confidential, (2009 - Present); Education industry
Director IT Operations

• Direct the day-to-day production support for all standard core operations and infrastructure services including: voice, data, video, intranet, Internet services, Exchange email, VPN, firewalls, and mobility solutions (Blackberry Enterprise) using Cisco switches, routers and firewalls.
• Installed new Dell servers and NetApp filer for VMware virtualization project.
• Designed, installed and maintain Cisco Call Manager and Unity VoIP systems
• Using VMware, virtualized 25 physical servers into a VMware cluster. Saved approximately $3000 per year in electricity and cooling costs.
• Piloting Thin Client infrastructure with Wyse terminals and VMware View
• IT representative at all meetings regarding construction of $70 million 8 story building in downtown San Diego
• Manage staff of 2 including data base administrator , ultimately responsibility for Great Plains financial installation and web developer
• Designing data center facility in new building
• Responsible for all new technologies for audio visual, infrastructure, security, and virtualization
• Negotiating new contracts for hardware, voice and data
• Provide strategic planning for new building

Confidential, (2006 - 2009); Biotech Industry
Sr. Manager IS Operation and Security; IS Manager, Networks

• Directed the day-to-day production support for all standard core operations and infrastructure services including: voice, data, video, intranet, Internet services, Exchange email, VPN, firewalls, and mobility solutions using Cisco switches, routers and firewalls. In addition, operational services include the support of over 200 Windows servers and 1400 desktop / laptops computers.
• Responsible for all Cisco VoIP systems including Call Manager and Unity
• IS representative to corporate Business Continuity Planning team including pandemic team
• Managed the upgrade of Cisco infrastructure for VoIP
• Manage over 90 TB of storage both on EMC San and NetAppp NAS
• 16 direct reports from all facets of IT Operations (helpdesk, desktop support, systems administration, network engineering, asset management and procurement)
• Created, managed and lead IS security functions
• Managed and supported all hardware, network and connectivity for SAP ERP System using Dell hardware, EMC storage and Cisco infrastructure
• Directed Helpdesk operations in meeting SLA commitments
• IS representative to corporate Business Continuity Planning team including pandemic team
• Implemented Service-now.com (SaaS,) an ITIL based Service Desk for Incident, Problem, and Asset Management
• Negotiated with communications vendors to reduce overall telecommunications and data costs
• Familiar with FDA CFR 21 Part 11, SOX, ISO 17799 / 27002
• Increased the use of VMWare virtualization software to reduce hardware and power costs
• Conducted vendor negotiations for equipment and services using local representatives for Microsoft (enterprise agreement), EMC, NetApp, Cisco, and security vendors
• Coordinated and managed special events such as live and on demand video broadcasts and International Business meetings
• Rearchitected mail flow and installed new anti spam appliances providing a 90%+ reduction in spam
• Managed the IT budget preparation and ongoing management of over $3 million.
• Developed policies and procedures that enhanced the overall effectiveness of the group
  

Confidential, (2005 - 2006); Construction Industry
CIO

• Increased customer service to organization by implementing Service-Now Service Desk software to track incidents
• Increased network security by re-architecting network and adding additional firewall segments
• Reduced overall system down time by simplifying network and implementing change control
• Supported and managed all internal systems including voice, email, PC, mobile, and business systems
• Established and maintained strategic relationships with internal business partners and external suppliers
• Oversaw the IT budget preparation and management.
• Planned and executed several projects on time and on budget, such as antivirus rollout and re architecting entire network
• Created policies and procedures for daily operations

Confidential, (2003 - 2005); Retail Industry
VP IT

• Project Manager for entire corporate move including, lease negotiations, moving company selection, facilities and tenant improvements.
• Established new data center and moved / migrated 100 users, 20 servers, phone system , intra and internet connectivity
• Managed the development of real time point of sale and inventory systems based on Microsoft .net technologies to replace legacy systems
• Daily hands on operation and maintenance of Windows 2000/2003 network, MS Exchange 2003, Citrix MetaFrame, MS SQL Server 2000, Symantec antivirus, Trend Micro antivirus, GFI Mail Essentials anti spam, Windows XP and Windows 98, Veritas Backup-Exec
• Implemented Disaster Recovery plan that included backups, off site storage and redundant systems
• Responsible for all daily operations of IT organization including Helpdesk and field support
• Responsible for all LANs, WANs, wireless networks, servers and PCs company wide
• Defined, assembled, and scaled a comprehensive Information Technology organization serving over 500 employees, 70 malls, 4 remote offices and numerous remote users
• Managed budgets in excess of $ 1 MM and staff of 13 professionals
• Deployed enterprise business applications including QuickBooks Enterprise, TrackIt!, and a database-driven web technology platform for consistent Internet and intranet publishing and content management
• Defined standard operational platforms, policies, procedures, and processes to ensure consistency, reliability, and supportability of IT solutions on a large scale

Confidential, (2001 - 2002); Software Industry
Director Global Network Communications

• Responsible for $8 million portion of $42 million annual IT budget.
• Day to day responsibility for entire corporate Cisco infrastructure including routers, switches, VPN, internet connectivity, and numerous Windows servers and security
• Responsible for all development infrastructure including OS/390, UNIX, HP-UX, Solaris, and AIX machines in multiple locations.
• Responsible for outside services such as DNS, mail flow, anti-virus and anti-spam.
• Reduced cost of remote access dial-in by 50% from over $1.2 million per year to just over $600,000.
• Successfully integrated 1,300+ people acquisition over a single 3 day weekend including both domestic and international sites. Exceeded Executive Staff expectations for integration and conversion. Less than 1% failure rate during conversions. All conversion issues resolved in first 2 days after conversion.
• Moved over 200 users and 500 computers including 2 R & D labs over a single weekend. Less than 1% failure rate during move. All issues resolved in first 2 days after move.

Progressive experiences and increasing responsibilities with the following corporations from 1990-2000 Bridge Medical, Vortex Data Systems, Pyxis Corporation, Hughes Technical Training , US Navy

EDUCATION

Bachelors Business Administration, Finance and Banking
Masters of Science in Information Assurance program beginning

Security Clearance
Inactive SECRET security clearance
Active SENSITIVEclearance, Federal Bureau of Investigation (FBI)

AWARDS AND CERTIFICATIONS

Certified Information Systems Security Professional (CISSP)
GIAC Security Leadership for Managers (GSLC)
Exceptional Performance Award, Gen-Probe
Presidents Award, Mobile Systems Wireless
Certified Technical Trainer (CTT+), CompTIA
Certified Novell Certified Internet Professional (CIP), Novell Corporation
Microsoft Certified Trainer (MCT), Microsoft Corporation
Microsoft Certified Professional (MCP), Microsoft Corporation
Certified Novell Instructor (CNI), Novell Corporation
Certified NetWare Engineer (CNE), Novell Corporation
US Navy Instructor NEC 9502