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Customer Service Representative Resume

Paris, TX

Objective: A responsible, challenging, and career oriented position that will utilize my years of experience in the customer service and administrative field

CAPITOL CITY CAREERS, Austin, Texas March 1989
Travel and Airline degree that includes 320 hours. Courses completed: SABRE computer lab, sales and marketing, prepaid tickets, refunds, charge orders, reissuing tickets, travel tours and cruises

MAYO HIGH SCHOOL, Rochester, Minnesota, June 1980
General Studies

Previous Experience:

01/06 to 2/09 Confidential, San Diego, California
At Home-Based Corporate Travel Consultant: Responsibilities included corporate reservations for Qualcomm, Inc., booking international and domestic air, car and hotel reservations over the phone and through email communication on Sabre reservation system mainly for interview candidates, new hires, and relocation travel. Assisted travelers with on line booking tools Ordered office supplies, updated travelers profiles in computer

06/05 to 01/06 Confidential, Austin, Texas
Travel Coordinator Administrator: Responsibilities included answering incoming calls on multi-line phone system, greeted customers, booked international and domestic reservations over the phone and through email communication. Built new and updated existing travelers profiles in computer, ordered office supplies, scheduled pick-up and deliveries with Fed-x and UPS over the internet

09/03 to 05/05 Confidential, Austin, Texas
Administrative Assistant: Responsibilities included: directing incoming phone calls, greeting clients and customers. Arranged travel for other HBF employees, booked their air, car, and hotel reservations over the internet. Assisted with setting up interviews, ordered office supplies, responsible for petty cash, did faxing, developed spread sheets, routed mail, handled and ordered postage for postal machine, scheduled pick up and deliveries with Fed-ex and UPS over the internet.

11/95 to 1/03 Confidential, Austin, Texas
Travel Coordinator/Travel Counselor: Responsibilities included booking international and domestic air, car and hotel reservations over the phone and through email communication for AMD employees. Enter new and updated existing traveler profiles on the computer. Provided travelers support with on line booking tools preparing travel documents, voids, refunds, and exchanges. Assisted in the company store, cashiering, inventory of stock, re-ordered supplies, and ordered and distributed traveler’s checks.

11/93 to 11/95 Confidential, Austin, Texas
Customer Service Representative: Responsibilities included corporate reservations for several different accounts: booking air, car and hotel reservations. Issued tickets, did exchanges refunds and voids. Updated new and existing traveler’s profiles.

12/92 to 11/93 Confidential
Apple Computer Account, Austin, Texas
Customer Service Representative: Responsibilities included corporate reservations for Apple Computer account: booking air, car and hotel reservations building profiles for new computer system special projects as assigned by managers.

8/90 to 12/92 Confidential, Austin, Texas
IBM Computer Account
Customer Service Representative: Responsibilities included corporate reservations for IBM Computer account booking air, car, and hotel reservations ticket preparation Airlines Reporting Corporation (ARC) documentation for accounting department, refunds, voids, and payments.

5/89 to 8/90 Confidential, Austin, Texas
Tracor Account
Production Agent: Responsibilities included ticket preparation, cleaning out queues, Airlines Reporting Corporation (ARC) documentation for accounting department, refunds, voids, payments and reservations.

8/85 to 8/88 Confidential, Austin, Texas
Construction Clerk: Responsibilities included receptionist, mail clerk, switchboard, customer service, routed mail, data entry, payroll, filing and 10-key. extensive contact with public.

SKILLS AND ABILITIES:

Sabre and Apollo experience, word and excel experience
PBX Operator, 10-key, data entry, payroll, typing (30 wpm)

INTERESTS: Traveling, horseback riding, reading, camping, fishing

REFRENCES: Available upon request

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