SUMMARY:

• Subject matter expert with 10+ years of dedicated experience in the Customer Service, Accounting and financial field working in a variety of industries.
• Knowledgeable about audit reports/software, GAAP procedures, and SOX regulations when it comes implementation.
• Perform quality assurance checks for internal controls for any department within an organization.
• Experience with forecasting revenues and expenses, as well as, planning and the budgetary process.
• Proficient with Microsoft Office products such as Word, PowerPoint, and Excel using macros, pivot tables, V - Lookups and H-Lookups.
• Working knowledge and use of Tableau software to connect data and create visual dashboards.

TECHNICAL SKILLS:

• Word
• PowerPoint and Excel using macros pivot tables
• V-Lookups and H-Lookups.

PROFESSIONAL EXPERIENCE:

Confidential,Charlotte, NC

Officer, Financial Analyst

Responsibilities:

• Performs general ledger journal entries on the balance sheet.
• Prepares balance sheet reconciliations thru EPM on a weekly basis.
• Post transactions for domestic and international to eLedger and ML Oracle.
• Conducts research in the Ariba and VIPR system for invoices and contract dates and values.
• Helps write procedures for the prepaid and accrual accounting process.
• Reviews any variances and explains them to management and the BFO group.
• Performs weekly balance sheet monitoring to make sure the journal entries posted correctly.
• Prepares ad hoc reports for monthly reporting upon request using pivot tables and V-lookups.
• Uses SAP/eLedger to prepare and upload journal entries.
• Uses ML Oracle to prepare and upload journal entries for our international partners.
• Performs amortization testing and gives the final report to management and our business partners.
• Held weekly meetings with our business partners regarding any issues with contracts and/or invoices.
• Gathers the required documents for the internal audit group for the monthly review of the process.
• Makes sure the team is SOX and GAAP compliant.
• Works with the forecasting team with monthly estimates and the month end process.
• Train new associates on the procedures that are used for the accrual accounting process.

Confidential

Operations Risk Analyst - Securities

Responsibilities:

• Assists with yearly audits and made sure internal controls are in compliance with bank policies.
• Support global organization with valuable analytics, and reporting around key business metrics on a weekly, monthly and quarterly basis.
• Analyze, review, and forecast data for operational and business planning.
• Ensure designated SLAs (service level agreements) are met and manage high volumes and sensitive data changes.
• Performs quality control and risk assessment checks with the risk management and compliance team on a monthly basis.
• Perform AML/OFAC checks on clients and businesses. Oversight and supervision of client and account on-boarding, system enhancements, required regulatory change, and adhere to changes in firm policies.
• Works on projects to help streamline processes into the Client Onboarder System.
• Project leader on several special projects testing different applications used within the department.
• Helped maintain/update the department procedures within the Sharepoint and Discovery websites.
• Acts as team leader while helping and supporting 6 other associates within RDS.
• Prepared ad hoc report using V-Lookups and H-Lookups to present the data to management.
• Subject matter expert when it came to the system and wrote the procedures that are currently being used in the department.
• Provides training and coaching for all new employees on the procedures and the various systems that are used in the department.

Operations Specialist

• Solicited tax documents via phone and email from different entities for various funds traded by the bank.
• Uploaded, processed, and validated the tax documents according to established guidelines and procedures.
• Reported to management the daily risk exposure for clients who did not submit the proper paperwork.
• Forecasted the potential tax exposure for the bank based off tax forms we received.
• Created various ad hoc reports using pivot tables, formulas, and macros for management when requested.
• Reviewed and scanned documentation into repository provided by the client.
• Worked with business partners to advise what documents were needed to be on file with the bank.
• Prepared daily status updates on the project to management.
• Worked on special projects to consolidate data when it came to high end clients.
• Uploaded daily metrics into Sharepoint for reporting purposes while working on the SIAI and FATCA project.

Confidential, Macon, GA

First Year Tax Professional

Responsibilities:

• Responsible for preparing complete and accurate tax returns.
• Helped taxpayers get the maximum refund amount using federal, state, and local tax codes.
• Forecasted potential revenue streams each month during the tax season.
• Provided various ad hoc reports for weekly and monthly reporting of revenues and expenses.
• Analyzed data to see where revenue can be generated from new clients.
• Used Peoplesoft to record revenues and to conduct financial analysis for management.
• Uncovered potential deductions and credits and verify totals on past forms for accuracy.
• Advised against potential tax liabilities and ensure clients do not pay unnecessary taxes.
• Reviewed financial records such as income statements and documentation of expenditures.
• Calculated and invoiced clients for preparation fees of their taxes.
• Consulted various tax law handbooks for especially difficult tax returns.

Confidential, Macon, GA

Adjunct Professor, Finance & Accounting

Responsibilities:

• Aided in the development of curricula, including individual course syllabi.
• Prepared and delivered instruction to students as well as prepares assignments.
• Maintained student attendance records accordingly.
• Evaluated student performance and learning.
• Provided regular and timely evaluation feedback to students.
• Used the Banner system to update grades and track daily attendance
• Attended faculty meetings, in-service meetings, and other college events as required by the College.
• Courses taught, both on campus and via online: Principles of Accounting I & II, Intermediate Accounting I & II, Computerized Accounting, and Computerized Payroll Accounting using QuickBooks Pro and Premier Edition.

Confidential, Charlotte, NC

Relationship Associate

Responsibilities:

• Verified client information and updated their accounts with the proper documentation.
• Explained the various funds that were available at Vanguard, including the ROTH IRA.
• Executed requests by the client for distribution of their funds into their personal bank account.
• Created ad hoc reports for management using pivot tables to show call volumes for each work day.

Confidential, Charlotte, NC

Senior Customer Service

Representative

• Processed credit card applications and payments for Belk, Lowe’s, and Dillard’s customers.
• Resolved complex and high level billing issues.
• Analyzed trends in call volume to forecast staffing needs for upcoming months.
• Forecasted revenues generated by different goods purchased by customers via the company websites.
• Monitored team member’s phone calls and provided quality feedback.
• Advised customers how to set up their accounts online with usernames and passwords.
• Acted as senior mentor to new employees.