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Supervisor Of Driver Operations Resume

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San Antonio, TX

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OBJECTIVE:

To obtain a position where I may apply my operational supervisory/management experience and knowledge within an organization with a positive, productive and growth oriented environment that holds high standards and values in its employees with advancement based on performance.

SUMMARY:

  • Highly adaptable to change in an ever - changing, fast paced environment.
  • Twenty five (25) years management and corporate experience in Customer Service, Operations Management, Multi-location Management, Contract Execution and Compliance in the inter-city and international Transportation Industry, Retail, & Hospitality.
  • Ability to master and integrate all aspects of business operations. Capable of communicating with staff in all departments and at all levels.
  • Extensive experience in staff & driver recruitment and development.
  • Proven ability to exercise good judgment and contribute to an efficient operations.
  • Ability to work effectively under minimal supervision, train, evaluate and mentor.
  • Bilingual English/Spanish

TECHNICAL SKILLS:

  • Bilingual Spanish/English
  • Excellent PC Skills
  • Proficient in Microsoft
  • SharePoint
  • Word
  • Excel & Office Software. Working with Apple Products iPhones iPads
  • Mac’s and Apps. Knowledge of Greyhound Systems
  • TRIPS
  • GroupWise
  • SP2
  • KRONOS
  • Manual Accounting & Ticketing Procedures
  • BOSS
  • ORDS
  • DPS
  • BUS TRACKER.

PROFESSIONAL EXPERIENCE:

Supervisor of Driver Operations

Confidential, San Antonio, TX

Responsibilities:

  • Daily interaction of driver workforce, reviewing manpower needs and ensuring proper coverage of assignments, planning of driver and equipment needs for run assignments, future book offs and vacation time coverage, adhering to maintaining driver proper credentials to operate a commercial motor vehicle by reviewing and collecting all DOT required documents, Medical Cards and logs.
  • Accident and Workers Compensation case reporting and monitoring within company and state mandated standards.

Operation Supervisor

Confidential, San Antonio, TX

Responsibilities:

  • Mentor to staff and fellow supervisors by assisting in daily functions of our business in a professional and skilled manner, mentored and trained staff in various locations including Tulsa, Dallas, and San Antonio, TX.
  • Worked with District management in various project during critical times to support our district in Tulsa, Ok and Dallas, TX with changes from CO to ISC and hiring of staff with eAcru System.

Lead Customer Service Associate

Confidential, San Antonio, TX

Responsibilities:

  • Terminal mentor and shift Lead, TRIPS and Manual Sales, Terminal Floor operations, including baggage, package express, bus loading announcements, dispatching of schedules, solving customer service trip and baggage issues, assisting drivers with ticket, dispatching and customer issues. loading and unloading of buses.
  • Assisting in training staff in various functions of their job duties, and adhering to company standards at all times.
  • 100 % compliance in ticketing paperwork and account issues. Able to make decisions with minimal supervision due to prior experience.

Terminal Manager

Confidential, San Antonio, TX

Responsibilities:

  • Hire, train, coach and development of multi-level employees for a subsidiary 24 hour Transportation Facility providing international inter-city bus service.
  • Handle tactical day-to-day operational issues in a professional and efficient manner.
  • Successfully implemented various sales systems and record tracking system.
  • Set up a company terminal location in Austin, TX from location site selection to fully functional operation.
  • Possess effective communication skills both in English and Spanish when working with customers and others in all levels.

Area Sales Manager

Confidential, San Antonio, TX

Responsibilities:

  • Independent Sales Contract Agencies Sites throughout Southern and West Texas with $5.2 million in sales. District Trainer for STEPS Rollout program.
  • Liaison between partnering international companies, Able to work independently or as a Team in any given Project.
  • Merged commission agencies with newly purchased Interlining carrier VTC.
  • Interacted efficiently with ISC Agents, providing information and resolving critical problems.
  • Involved in all aspects of customer service including solving baggage and express issues, establishing & training ISC agency locations and accessing performance through regular critical compliance checks and performing on the job training to new agent employees.

Customer Service Supervisor

Confidential, Dallas, TX

Responsibilities:

  • Hired and supervised staff of 61-94 employees and trained new and existing staff on company customer service policies and procedures.
  • Implemented TRIPS and TRIPS training as part of the initial TRIPS rollout expert users group.
  • Maintained positive company image during difficult times.
  • Remained a consistent focal point for leadership and support for staff and management.
  • Provided team with guidance, motivation, and discipline to consistently achieve customer satisfaction for both customers and employees.

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