SUMMARY:

• Extensive knowledge of the eDiscovery processes.
• Excellent understanding of the ESI Electronically Stored Information (ESI)EDiscovery process and methodology (EDRM)
• Great knowledge of Chain of Custody procedures; forensic best practices, and evidence handling and preservation
• Strong interpersonal communication skills.
• Experienced Business Analyst with over 9 years work in Litigation supporting eDiscovery Attorneys, Outside Counsel, Vendors, IT Department, Compliance and Human Resources and other LOBs.

TECHNICAL SKILLS:

• Microsoft Access
• SQL Databases
• Microsoft Windows ME/XP/7/iSpace and Mac OS
• Microsoft Office Suites 2007/2010
• Programming Languages: C++, Other: HTML
• Software Applications: FTP, TrueCrypt, Filezilla, Oracle PeopleSoft, Semantic Enterprise Vault, Uber

PROFESSIONAL EXPERIENCE:

Confidential,Columbus OH

Bill Pay Product Support

Responsibilities:

• Determine if the biller accepts electronic payments
• Research bill pay account number to determine why payments are made by check
• Update incorrect account numbers using information found in research databases/tools
• Convert check payments to ACH payments
• Consolidate billers account matching names and addresses
• Communicate issues and suggestions to the team lead

Confidential, Columbus, OH

Quality Control Analyst / Quality Assurance Analyst

Responsibilities:

• Processed different data types such as Lotus Notes Tape files (.NSF) removing secure off for decryption, PST files, EML files, Bloomberg, Instant Messages for final delivery to Clarewell and or Relativity for first pass review.
• Responsibilities included but not limited to the Quality Assurance (QA) queue monitoring.
• Assigned work to peers and self while assuring matters meet the Service Level Agreement (SLA).
• Trained peers and new hires eDiscovery processes.
• Conducted User Acceptance Testing (UATs)
• Encrypted and dycripted as required.
• Suggested process improvement ideas, determined root cause analysis on persistent issues.
• Verified data sources and heritage firms, performed data completeness and quality check, transferred data to outside vendors via secure File Transfer Protocol (FTP), participated in Risk and Control Self - Assessment (RCSA)
• Participated in Internal Audits, worked on ad hoc requests, created and updated work instructions, Standard Operations Procedure (SOPs), Departmental documentations and work on other projects as required.
• Communicated findings to the Chase Legal Department, updated the Legal Data Request database and Daily Metrics Report.

Confidential, Newport, NJ

Data Research Analyst

Responsibilities:

• Confirmed data collection request scope, data sources and custodian information including hire, termination dates and heritage firm information.
• Determined if data collection required Data Privacy Clearance (DPC) and obtained it as applicable.
• Researched pre-existing data within the search parameter.
• Submitted requests into the GTI database.
• Communicated findings to the Chase Legal Department, updated the Legal Data Request database and Daily Metrics Report. Tracked projects from receipt to delivery, escalated issues to management and the requestor as needed.
• Created Research and completion reports, closed matters within given SL.
• Processed different data types such as Lotus Notes Tape files (.NSF) removing secure off for decryption, PST files, EML files, Bloomberg, Instant Messages for final delivery to Clarewell and or Relativity for first pass review.

Confidential, New York City, NY

Data Intake Analyst

Responsibilities:

• Liaised between Chase attorneys/litigators, Chase eDiscovery, outside counsel as required.
• Performed data reconciliation, monitored all assigned matters from start to completion, submitted requests to the Legal Data Request Database (LDR) per attorneys’ instruction.
• Transferred collected data to the 3rd party vendors for processing, reported back to the attorney once data was available for reviews.

Confidential, NJ

Data Retention/Collection Analyst

Responsibilities:

• Performed data retention, data collection, data preservation and data delivery.
• Wrote and updated departmental SOPs and other documentations.
• Participated in User acceptance testing.
• Added data to the retention and collection databases.
• Encrypted data on CDs, DVDs, USB or FTP it to the vendors/requestors.

Confidential, Florham Park, NJ

Data Migration Analyst

Responsibilities:

• Managed old computer data backup to the migration servers.
• Restored data to the new computers and installed old and new software applications.
• Installed computer hardware, desktops and laptops with docking stations.
• Disposed old computer removal per company’s policy.

Confidential, Newark, NJ

Lab Consultant

Responsibilities:

• Performed PC, printer and MAC maintenance, upgrades and troubleshooting.
• Cleared paper jams, changed drums, toner and monitored printing jobs in the lab.
• Helped Users with computer applications, created new accounts and unlock current accounts, provided face-to-face and phone support.
• Recorded head counts, issued trouble tickets and escalated issues to Helpdesk Level 2 as needed.