SUMMARY:

• Seasoned, solutions - focused, and dedicated professional, with extensive experience in business operations; organizational management and development; as well as successful company turnaround.
• Successful in achieving continuous profits by implementing efficient plans and analyzing business practice. Adept at establishing new workforce, identifying process efficiency tactics, and building partnerships. Effective at generating sound decisions and effective solutions to drive organizational growth. Expert at resolving problems within fast-paced and challenging environments.

EXPERTISE AREA:

• Operation Streamlining
• Cost Reduction
• Process Improvement
• Interpersonal Relations
• Program Establishment and Administration
• Business - to-Business Management
• Personnel Development and Mentoring Executive Leadership
• Merchandising Management
• Marketing Analysis

TECHNICAL SKILLS:

• Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Data Analytics
• PDI Focal Point
• Executive Viewer (EV)
• Tableau

PROFESSIONAL EXPERIENCE:

Confidential, Crestview, FL

President

Responsibilities:

• Render oversight to the entire operations of 117 Tom Thumb stores in four states, consisting of programs and services provided by the company
• Serve as the company’s role model, exhibiting the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others
• Manage Tom Thumb Food Stores that generates $700M in sales while overseeing 1,550 employees,
• Assume full responsibility for the $8M capital budget while ensuring adherence of all real estate development and construction projects to deadlines and timetables
• Guarantee the commitment of all company employees, suppliers, and customers to quality and service
• Conduct proactive promotion of the company and its activities through establishment and maintenance of relationships with customers, suppliers, and organizations important to the company and its growth potential
• Maintained the business’ competitive position with equitable distribution of resources to employees and stockholders
• Directly lead and mentor direct reports in accomplishing their tasks, which involve completing performance reviews and providing feedback
• Successfully achieved the highest associate engagement Metric for all of Kroger divisions
• Led the execution of strategic joint planning process while maintaining direct collaboration with direct reports to remove existing barriers that hindered goal achievement
• Obtained the highest customer satisfaction score among all Kroger divisions per smg360® reporting by exhibiting outstanding customer service
• Improved processes, systems, and practices by defining measurable goals while providing means and resources to achieve goals
• Maximized sales and profitability by leading the operations of departments on policies, programs, and initiatives
• Played an instrumental role in developing the Fresh Eats QSR model at Tom Thumb

Director of Merchandising

Confidential

Responsibilities:

• Oversaw the merchandising and marketing for the 8th largest convenience store chain in the United States.
• Supervised 784 locations within 18 states, responsible for managing 1.4B worth of merchandise sales while guiding 15 associates, including the Food Service Culinary Team, promotional planning, and advertising
• Managed the food service and perishable categories which generated over $200M in annual sales
• Initiated the negotiation of consolidated merchandising contracts for all Kroger convenience stores
• Enhanced the company initiatives and marketing plans’ implementation by forming and maintaining excellent relationship with the Store Operations Team
• Drove brand awareness across all markets through expert management of advertising vehicles while controlling $15M advertising budget to generate effective marketing strategy, weekly ad flyers, social media/digital, and loyalty/rewards

Vice President of Merchandising

Confidential

Responsibilities:

• Provided oversight to 171 stores within Colorado, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, and Wyoming
• Fulfilled the negotiation, attainment, and implementation of supplier agreements; as well as creation of store sets, planograms, and product merchandising programs
• Earned commendation for achieving the title as Division of the Year by The Kroger Co.
• Attained the highest earnings before interest, tax, depreciation and amortization (EBITDA) in the company’s history for two consecutive years
• Launched new store products, programs, promotions, and everyday pricing strategies in compliance with the corporate marketing initiatives
• Developed and executed companywide advertising program with media outlets as well as deployed an integrated strategic marketing and communications plan to drive the Loaf ‘N Jug’s brand identity; promote awareness of its products; and enhance the visibility of its programs across various platforms
• Worked as part of the General Merchandise and Packaged Beverage Team in handling the C-store shared contracts for non-perishable projects, responsible for negotiating contracts for five convenience store divisions
• Achieved $581K in general merchandise savings and $566K in packaged beverage savings for 2015.

Vice President

Confidential

Responsibilities:

• Created a new organization structure for 5 divisions and 784 convenience stores, including management of the transition and reorganization project
• Employed a “bottom up” collaborative learning process across C Store divisions
• Guided teams in identifying ways to leverage enterprise and identify synergies for the improvement of efficiency, productivity, and support for store managers, franchisees, and associates
• Completed the C-Store Transition Project within 18 months.
• Functioned as the key resource and leader, with tasks of forming a high-performing organization to boost sales growth and profitability

Vice President of Operations

Confidential

Responsibilities:

• Administered the entire operations of Loaf 'N Jug, comprised of 171 stores in 8 states
• Managed the Maintenance Department, consisting of maintenance manager, fuel technicians and maintenance technicians
• Led the loss prevention department, consisting of loss prevention managers and loss prevention coordinator
• Participated in engagement meetings and roundtable discussions to discuss the improvement of engagement scores
• Oversaw the training department that consisted of one training manager and four field trainers
• Trained and guided direct report teams toward the attainment and execution of all goals and company strategies
• Took charge of all overseeing small format marketing with bridged markets that were associated with Loaf ‘N Jug, King Soopers, and Smith’s supermarkets
• Enforced effective and long-term strategic initiatives, including submission of business-critical updates regarding performance, opportunities, and issues to all levels of the enterprise
• Established a robust learning and development strategy for Loaf ‘N Jug and formed a world-class Leadership Team with outstanding operational excellence, customer focus, and risk mitigation experience
• Led efforts in attaining significant financial increase of the company’s Real-Time Café and Subway Food service programs by more than $394K in 2011 fiscal year
• Improved customer service by working with senior leadership in generating medium and long-term strategies
• Boosted sales and profitability by leading all departments on policies, programs, and initiatives
• Drove the effectiveness of process improvement and established a culture dedicated in identifying and minimizing operational risk while focusing on consumers
• Significantly optimized the company mystery shops and surpassed expectations with the highest scores for any Kroger C-store division for two years in a row by spearheading the Division Operations Group
• Renegotiated all Maintenance contracts saving the company 314K
• Received the Division of Year by The Kroger Company

Director of Information Systems and Services

Confidential

Responsibilities:

• Provide technological vision/thought leadership to ensure the timely, innovative, and cost-effective use of technology to achieve the company’s strategic priorities
• Collaborated with business and technology leaders in creating an updated technology strategy which enabled Kroger’s continued transformation in the areas of digital/e-commerce, store operations, and supply chain
• Rendered oversight to the creation and leadership of the architecture community to ensure application of architectural principles and technology to optimize short-term and long-term strategic priorities
• Managed personnel, including hiring, performance management, resource allocation and associate development
• Directed all facets of budgeting, including the development and ongoing management of annual budgets; capital and expense. Plan/forecast future budgets
• Oversaw the broad strategic alignment of system specifications, personnel requirements, and project schedules of IS&S services
• Worked in partnership with the IS&S and Business Management teams in assessing requirements and identifying the best technical solution for initiatives through the use of information from various sources
• Guaranteed the team’s adherence to all IS&S standards and procedures, including regulatory compliance
• Managed the systems performance and resolution of production incidents, requiring 24 hr/7 day week coverage
• Ensure SLA’s are defined and monitored to ensure agreements are met
• Fully rolled out an integrated scanning system to all stores in less than 12 months
• Negotiated new ATM agreement that resulted in $1.4M in incremental profit
• Successfully mentored two direct reports that resulted in them being promoted into Kroger technology managers within The Kroger Co.
• Developed automated fuel competitor survey program that saved Loaf ‘N Jug over 110 hours of work each month