Senior Account Manager Resume Duluth, GA - Hire IT People

SUMMARY:

Account manager with exceptional relationship - building skills who wins top sales awards through promotion of tailored product solutions in a business to business (B2B) environment.
Routinely exceeds quotas and drives sales due to a keen ability to understand clients' specific needs and leveraging my ability to manage all aspects of a CRM platform while providing technical sales support and reporting.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Senior Account Manager

Responsibilities:

Operate as the point of contact for any and all matters specific to our customers
Oversee top accounts including Charter Communications, Georgia DDS, New York DMV and the IRS.
Ensure that all projects and implementations are done on time and within budget
Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within assigned territory and collaborate with the sales team to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Identifying operational inefficiencies as well as best practices which drive improvement
Communicating issues, opportunities, and results to C-level executives
Track performance of the organization against strategic and tactical objectives in Super Office (CRM)
Respond and prepare RFP's for public sectors
Informing and training clients on the ecommerce site
Provide demonstrations to clients showcasing out products and solutions
Provide the prospective and current clients with the proper solution by conducting onsite surveys

Confidential, Duluth, GA

Sales Support Specialist

Responsibilities:

Produced sales funnel, activity and follow up reports within the CRM tool and reported back to the CEO and sales team
Training all new employees on CRM tool
Provided the sale team with preliminary client information and sales collateral in conjunction with marketing and pre-sales teams
Worked in cross-functional teams to produce technical proposals (RFP)
Planned and arranged travel for the sales team, which included booking hotels and flights
Input orders into the accounting tool and assign to appropriate sales representative for commission

Confidential, Duluth, GA

Sales Operations Specialist

Responsibilities:

Utilized Salesforce to track new and existing sales, sell more effectively while providing real time visibility.
Provided support to 150 strategic accounts for new and existing customers Order Management and Sales Reporting tasks
Focused on process improvements and being able to identify operations related issues and obtained all relevant information required to resolve problems in compliance to CMS Sales Operations processes
Built strong relationship management with high profile accounts and sales team
Assisted in troubleshooting any sales operations issues
Entered WOT quotes and estimates for existing customers
Worked directly with customers to guide them through RMA claim process and negotiated fair and equitable settlements
Performed detailed customer purchasing analyses to determine each clients' most effective buying strategy

Inside Sales Consultant/Account Manager

Engaged other expert resources in the business as necessary, in order to advance new business opportunities for NCR
Responsible for cross-selling other SMD solution offerings to their current customers and driving new business to a list of prospects as assigned within my territory and to negotiate for new or custom items
Maintained strong relationship management, sales support, and account maintenance/management skills in order to ensure a high level of customer satisfaction
Maximized SMD revenue and profitability
Scheduled and conducted regular meetings with customers to review pricing and procedures
Completed 3 weeks of training courses on consumable products including Sales Force, Labels, Printed Rolls
Developed short and long term marketing plans which served to alleviate a prior 40% sales decline

Confidential, Tucker, GA

Inside Sales Consultant

Responsibilities:

Completed 8-week sales training course over the full suite of AT&T Advertising Solutions products including print, internet, and search engine
Used a direct mail program on a weekly basis to generate revenue
Met monthly quotas on a regular basis

Confidential, Duluth, GA

Sale Representative

Responsibilities:

Followed up with customers with regard to maintenance renewals for Sage’s product line
Responsible for meeting or exceeding monthly sales quota
Responsible for increasing sales revenue by selling solutions specifically for the client business needs
Achieved the 100,000 Club October 2007