SUMMARY:

• Accomplished and dynamic healthcare IT and operations leader with 30 years of leading Strategy, Shared Services, and BPO Operations organizations.
• Results - oriented operations leader with experience driving double-digit revenue and profit growth.
• Specialize in collaborating across businesses and shared services organizations to develop and implement innovative solutions that transform performance outcomes.
• Successfully led global IT Shared Services, BPO and supply chain operations for Fortune Global 500 firms across industries generating $25M - $250M in value annually.
• Designed innovative digital solutions to engage members, manage membership operations, and improve community, patient, and enterprise outcomes. Improved member retention from <10% to >60%.
• Known for: Problem Solving, Value Creation, Collaboration, and IT-Enabled Innovation.

TECHNICAL SKILLS:

• Business Growth & Performance Optimization
• New Solution Innovation
• Shared Services Strategy
• IT Strategy and Governance
• MSO/BPO Operations
• Analytics Solutions
• Healthcare IT Integration
• Healthcare Data Management & Governance
• IT and Product Commercialization
• Program, Project, and Change Management
• Digital Product & Service Development
• People Development & Mentoring

PROFESSIONAL EXPERIENCE:

Co-founder

Confidential, Randolph, NJ

Responsibilities:

• Regional management consulting firm focused on IT Strategy, Governance, and Analytics. Primary services include: IT Value Assurance; IT-enabled process innovation; new product/service innovation and commercialization; data and analytics strategy and BPO/MSO performance optimization.
• Assisted in the design of MSO operations for one of the largest public health organizations in the US
• Developed and implemented the IT Strategy and architecture, vendor selection and implementation of EHR, Telehealth, Wellness, Analytics and productivity solutions for a national outpatient provider.
• Leading technology commercialization for solutions in the areas of: Patient Engagement and Medication Adherence; Population Health Analytics; Clinical Diagnostics; Digital Bedside Patient Care; Digital Patient Engagement; Revenue Cycle; and Cybersecurity.
• Led the strategy and business model design of a leading health plan’s new Wellness, Population Health and Analytics offerings for the Group, Medicare and Government business segments.

Partner

Confidential

Responsibilities:

• Recruited by the incoming General Manager of GBS to start a new consulting organization to help lead the transformation of the healthcare industry and introduce Watson to healthcare.
• Led the Healthcare Analytics practice and grew our team to 15 FTEs.
• Co-led the education of Watson at a leading academic medical center to enable all board certifications.
• Worked with top 3 health plans to refine their analytics and Population Health programs.
• Co-led the designs for new technology solutions for Care Management and Translational Medicine
• Advisor to several leading healthcare CxOs, including top 3 publicly held health systems and health plans, top 3 IDNs, top 5 academic medical centers and several regional health systems.
• Developed data and analytics strategies to improve consumer/patient engagement, retention and outcomes.
• Leveraged advanced analytics and innovative technologies to derive new insights about consumers, patients, markets, products, services, and conditions.

Partner

Confidential, Morristown, NJ

Responsibilities:

• Led the healthcare market entry strategy for a patient engagement software firm.
• Developed the operating model, IT Strategy, and value-added capabilities for a new, best practice post-acute homecare business.
• Led the re-positioning and commercialization of a Big Data Analytics firm from public sector industry focused to healthcare industry focused.

Founder and CEO

Confidential, Parsippany, NJ

Responsibilities:

• Grew the business from startup to $15M in bookings and 15 FTEs
• Led technology-enabled transformation projects that accelerated patient flow to “industry leading” according to IHI, drove LOS to Milliman best practices, improved net patient revenue by 5-10%, and increased patient satisfaction by 300% - 500%.

SVP Business Development

Confidential, Parsippany, NJ

Responsibilities:

• Confidential is a software firm specializing in product management, pricing and healthcare analytics. Joined Confidential to develop a product commercialization strategy and establish marketing and sales capabilities.

Partner

Confidential, lorham Park, NJ

Responsibilities:

• Led the East Region team of 20 cross-industry IT Strategy and Operations professionals. Led global strategy and Shared Services transformation programs across industries including; Healthcare, Consumer Products, Manufacturing
• Technology, and Financial Services. Led supply chain and IT BPO operations for global manufacturing company and was a member of the “Global Big Deal” team, responsible for shaping, closing and managing $1B BPO deals.

Principal, Practice Leader

Confidential, New York, NY

Responsibilities:

• Led the creation and growth of the IT Strategy Practice to $10M and a team of 15 professionals. Led global IT enabled transformation projects across industries including
• Consumer Products, Manufacturing, Technology, and Financial Services. Led the global transformation of Confidential .

Senior Manager

Confidential, Stamford, CT

Responsibilities:

• Developed IT Strategies for Healthcare, Financial Services, and Public-Sector industries and led IT due diligence and integration on several M&A transactions.

Senior Programmer

Confidential, Poughkeepsie, NY

Responsibilities:

• Developed IT Strategy for General Technologies Division.

Senior Programmer Analyst

Confidential, Albany, NY

Responsibilities:

• Responsible for maintaining claims process and reporting systems for the NYS Medicaid System and developed a fraud detection system that uncovered nearly $100M in Medicaid fraud