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Call Center Representative Resume

Providence, RI

Highlights of Qualifications

  • Excellent technical and problem solving skills. Expertise in anticipating and responding to customer needs
  • Quick learner with the ability to translate complex technical ideas and processes into user-friendly facts
  • Ability to take on new challenges towards completion with efficiency and accuracy
  • Completed, self-directed projects on-time and on-budget
  • Strong technical skills in computing including software and hardware installations

Work Experience

Confidential, Providence, RI
Call Center Representative/Technical Support October 2009-July 2010

  • Provided effective and timely solutions to all customer and retailer inquiries
  • Troubleshot lottery terminals on a daily bases ensuring customer satisfaction
  • Assisted and approved retailer vouchers and handle customer settlements
  • Recognized, documented and alerted the supervisor of trends in customer calls
  • Handled proprietary software on a daily basis including Cadence, Gnie, i360, PM Track II

Confidential, Lincoln, RI
Help Desk Technician/Field Support March 2009-April 2009

  • Participated in the LONGS project in the conversion of new technologies for 521 stores acquired byCVS
  • Guided technicians with step by step instructions in the installation of Cisco switches
  • Handled advance software on a daily bases to ensure all stores were online during conversion
  • Troubleshot network connectivity during conversion to ensure stability and performance
Confidential, Providence, RI
Desktop Support Specialist/Student August 2008 -January 2009
  • Configured computers to ensure optimal performance with the installation of hard drives, video cards, and memory
  • Performed “deploys” of new user workstations throughout Perot Systems and Blue Cross & Blue Shield of Rhode Island
  • Recovered machines from previous employees as well as followed the wipe procedure to ensure the privacy of the company
  • Supported customers on a daily basis with advanced software and hardware
  • Ensured that all aspects of documentation were effectively controlled and secured for engineers and managers
  • Provided excellent customer support when dealing with employees, managers and supervisors

Education & Experience

Year up Providence
Student and Technical Apprentice Providence, RI March 2008 -January 2009

  • Graduated a one-year intensive technical and professional skills training program
  • Completed college level courses in the following areas: Business Communication, Computer Applications, Networking I and Networking II
  • Practiced and utilized extensive working knowledge of Microsoft office throughout six-month training

Confidential, Providence, RI
Student and Construction Apprentice September 2006-June 2007

  • Received Citation from the City of Providence for services amassed in and around the community
  • Earned GED within a four month time period
  • Performed multiple duties on the construction site including painting, roofing, taping, compounding, siding and landscaping

Confidential, Providence, RI
Volunteer September 2006-June 2007

  • Assisted in all aspects of building a house from the ground up
  • Performed landscaping duties such as trimming bushes, setting up fencing, and planting
  • Completed over 900+ hours of community service throughout the greater Rhode Island area
  • Provided community services such as soup kitchen duties, landscaping, and community clean ups

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