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Customer Service Representative Resume

Harrisburg, PA

OBJECTIVE:

I have experience in customer service and in a call center atmosphere. I have experience in Microsoft office, printing, and imaging.

EXPERIENCE

Confidential  Middletown, PA
12/02/2011  03/02/2012
Customer Service Rep

Made payments to customers, made phone calls to Employers, received phone calls from Employers

Confidential  Harrisburg, PA
09/12/2011  11/11/2011
Customer Service Rep

Answer phones for open enrollment for prescription drugs in a call center atmosphere. Check to ensure that appropriate changes were made to resolve customers' problems.

Confidential  Camp Hill, PA
01/22/1987  06/03/2010
Status Clerk, Customer Service Representative, Claims Examiner

Status Clerk: Sort and route incoming work and mail to the Customer Service Representatives, Made phone calls to customers ans providers for information. Customer Service Representative: Took incoming calls from customers and providers to answer questions about a bill they received or check claim payment. Respond to written inquiries by phone calls or written letters. Claims Examiner: Enter claim payments and new claims on computer system, inputting concise yet sufficient file documentation.
Pay and process claims within designated authority level.

Confidential  Camp Hill, PA
10/04/1985  01/21/1987
Central Files Clerk

Put claims in number order, pulled old claims for other departments to use to answer customers and providers questions. Refer unresolved customer or provider payments to designated departments for further investigation.

Confidential  Camp Hill, PA
11/22/1982  10/03/1985
Mailroom Clerk

Opened mail, count claims, put claim numbers on claims • Use computers to enter, access or retrieve data.

EDUCATION

Attained High School Diploma

REFERENCES: Available Upon Request

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