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Field Support Engineer Resume

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New York, NY

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OBJECTIVE:
To contribute to the growth and profitability of a company that can use a well-trained Computer
Professional who offers excellent communication skills, a background in management and extensive
experience in repairing local area and wide area networks.

EDUCATION & TRAINING:

Bachelors of Science in Computer Information Systems

TECHNICAL EXPERTISE:
Proficient in Microsoft Office Suite, Adobe products, MS Exchange 2007 and 2003, Group Wise, Novell, VMware, VMware View, MS Exchange Server NT, 2000, 2003, 2008, Lotus Notes, Active Directory, Content
Management Server, Symantec Anti-Virus, and MAC OS, Leostream, Teradici Management Console,
Bloomberg, Thomson Reuters, Blackberry, Backup Exec. Trading floor experience, Project Management.

EXPERIENCE:

FIELD SUPPORT ENGINEER. Confidential,New York, NY 2011-Present

  • Provide trading floor support for customers on PCoIP products.
  • Provide on-site training to customers.
  • Set up proof of concepts (POC’s) for Amulets customers.
  • Assist in analysis and resolution of complex support issues.
  • Worked with clients to enable the PCoIP product set to integrate in multiple diverse technology environments.
  • Determine system management requirements.
  • Advise management, engineering and delivery on constraints, assumptions, opportunities and risks.


DESKTOP SUPPORT MANAGER. Confidential,Melville, NY 2007-2011

  • Provided top-notch technical support for customer inquiries\\requests via incoming email.
  • Identified, researched, and resolved technical issues and created workaround procedures.
  • Managed/maintained Vmware, Windows 2003, and MS Exchange 2003.
  • Oversee provision of end-user desktop client services
  • Defined, prioritize, schedule, and monitor multiple desktop client-related projects by maintaining comprehensive projects plans and schedules and developed methodologies to ensure compatibility of all software and hardware products.
  • Led team that provided production and project support for Lotus Notes migration to Exchange 2007.
  • Prepared departmental budget for IT service management. Included variables and complexities such as operational changes, organizational changes, facilities changes, and proposed projects to build realistic budgets with attention to financial constraints.
  • Managed a 5 person IT team.



INFORMATION SYSTEMS ADMINISTRATOR. Confidential, 2003-2007

  • Administered commercial network operating systems within the functional areas of configuration,

system, and performance management.

  • Managed/maintained internal site networks to include but not limited to MS Exchange, NetWare,

Novell, UNIX, Windows NT, and Windows 2000, Linux.

  • Designed, configured, and tested computer hardware, networking software and operation system software.
  • Operated master consoles to monitor the performance of computers systems and networks.

INFORMATION MANAGEMENT OFFICER. Confidential,2004

    • Developed computer information resources, providing data security, control and strategic computing.
    • Controlled operational budget and expenditures.
    • Installed and maintained computer hardware, operating and software systems.
    • Managed backup, security and user help systems.
    • Directed daily operations of department, analyzed workflow, established priorities, developed

standards and setting deadlines.

INFORMATION SYSTEMS TECHNICIAN. Confidential,, LA 2001-2003

  • Dealt with the use of electronic computers and computer software to convert, store, protect,

process, transmit, and retrieve information.

  • Diagnosed hardware and software problems, replaced defective components and performed

disaster recovery.

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