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Technical Support Executive Resume

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New Jersy, NJ

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Career Objective:

Seeking an innovative and challenging position in the field of Computer Hardware and Networking where my skills and experience are enhanced.

Professional Summary:

  • Presently working as Technical Support Executive (Confidential)
  • Responsible for Implementation and Troubleshooting of Network devices like

Bandwidth and Traffic management device, Wireless devices, Web Analytics.

  • Responsible for maintaining office network (LAN & WLAN) setup of Meta Infotech.
  • Responsible for maintaining Servers (Windows Server 2003) of Meta Infotech.
  • Providing Technical support for clients, both Voice and Non-Voice.
  • Worked on both Windows and Linux platforms.
  • Worked with FTP server like Filezilla.
  • Configured and Worked with Cisco LinkSys Wireless Router.
  • Good communication skill to coordinate with clients.
  • Worked with clients(Confidential)
  • Self motivated, eagerness to learn and explore.

Technologies Worked On:


WebTrends:

  • WebTrends is the leader in Web Analytics.
  • It is a tool used for analyzing web server logs and generating reports for the corresponding logs.
  • Familiar with IIS, Apache Server.
  • Installation and Troubleshooting of Webtrends for Clients.

Bluecoat PacketShaper:

  • Bluecoat PacketShaper will give up to layer 7 monitoring & we can define dedicated bandwidth to mission critical application at the same time discarding unwanted traffic.
  • Creating Classes, Policies, Partition depending upon application, Subnet, IP.
  • The Policies control traffic on flow-by-flow basis and limit each flow to a maximum amount of bandwidth.
  • Creating Reports based on Link utilization for each application.
  • Hardware Up gradation for the Unit.

Aruba Wireless Networks:

  • Aruba is the most secured wireless networks. It works using GRE Tunnel between AP and Controller using thin architecture.
  • Familiar of establishing secured wireless network using proper encryption and authentication algorithm.
  • Familiar with configuration of Controller and Access Points for WLAN.

Projects Worked On:

Project Title: WebTrends Installation
Project Client: Confidential,
Responsibility:

  • Installation of WebTrends software on windows server 2003.
  • Configuration of IIS manager for running the application.
  • Configuration of Profiles according to the client requirement.

Project Title: WebTrends Configuration & Troubleshooting
Project Client: Confidential,.
Responsibility:

  • Configuration of Profiles and Custom Reports according to the client requirement.
  • Troubleshooting and solving issues faced by Clients with WebTrends.

Project Title: Bluecoat PacketShaper Installation & Configuration
Project Client: Confidential,
Responsibility:

  • Physical installation of the hardware unit in live network.
  • Configuration of classes and policies according to client requirement.
  • Classification of network traffic and allocating appropriate bandwidth.

Project Title: Bluecoat PacketShaper Hardware Up gradation
Project Client: Confidential,
Responsibility:

  • Taking back up of current configuration from the running hardware unit.
  • Restoration of the backed up configuration into new hardware unit and placing it in the live network.

Project Title: Aruba RAP (Remote Access Point) Configuration
Project Client: Confidential,
Responsibility:

  • Configuration of the RAP to communicate with Aruba master controller.
  • Provisioning the RAP in the Aruba master controller for remote connectivity.

Project Title: Red hat Virtualization Server Installation.
Project Client: HDFC BANK.
Responsibility:

  • Physical installation of Red hat Linux Virtualization Server

Other Technical Skills:

  • Operating System Win 2003 Server, Win XP, Linux
  • Scripting Language HTML.
  • MS Office Excel, Word, PowerPoint, Outlook

Educational Background:

B.E in Computer Science Engineering.

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