Customer Service Rep Resume San Jose, CA - Hire IT People

Objective

To utilize my skills and obtain a job which will able myself to grow personally and professionally. I am a reliable, assertive, efficient and self-directed honest professional looking for a challenging environment so that my customer service, communications, and exceptional interpersonal team building skills can be greatly utilized.

Education: Confidential

Experience

Confidential, San Jose, CA,March 2008 - December 2011

Customer Service Rep

Answer a high volume of incoming customer calls, requests and/or complaints in a courteous and professional manner.
Place outbound calls when necessary pertaining to backorder issues, discontinued notices, additional fees, etc.
Monitor amazon.com channel for customer complaints and update tracking information.
Handle customer service inquiries including describing products and services available, quoting prices and selling products.
Responsible for RMA (Return Merchandise Authorization) related activities with strong data entry and typing speed of 55 WPM.
Contact customers to ensure authorization of high dollar amount orders and research account history to control possible fraud.
Respond to a high volume of customer related emails within a 24-48 hour time frame, and provide online customer support for the shipment and delivery of products ordered.
Contact shipping carriers such as UPS, Fed-Ex and USPS when necessary to file and report a claim for lost/stolen or damaged packages of customers. Follow up on customer packages to ensure the safe and on-time delivery of products.

Confidential,Newark, CA,August 2007 - February 2008

Customer Service Lead

Receive inbound and place outbound telephone calls regarding customer accounts.
Receive and respond to a high volume of e-mails regarding customer accounts.
Daily verification of customer orders and receipt, including editing and verifying purchases.
Perform data entry, account maintenance and resolve account discrepancies.
Process, update, and resolve back order requests for our products and services.
Process and resolve return merchandise authorization (RMA) requests.
Perform general clerical duties to include, but not limited to copying, faxing, mailing, filing, etc.
Defuse irate customers, and negotiate issues to prevent escalation.
Contact manufacturer rebate centers on why the customers mail-in-rebate submissions were denied.
Respond to customers complaints from the better business bureau.

Confidential,Sunnyvale, CA,April 2006 - February 2007

Customer Service Agent

Answer inbound customer service calls and respond to customer emails.
Troubleshoot customer inquiries in a quick, decisive and courteous manner.
Strong computer application skills including MS Windows, MS Word and MS Outlook.
Strong oral/written communications skills.
Take responsibility to ensure each customer interaction is exceptional.
Utilize proprietary systems to document and track customer interactions.
Demonstrated ability as a creative thinker and problem resolution skills.
Ability to articulate complex issues in an easy to understand manner.

Confidential, Stockton, CA,July 2004 - April 2006

Customer Service Operator/Dispatcher

Dispatch tow truck companies and also take calls from police and sheriff departments for tows.
Dispatch Auto clubs calls after hours.
Dispatching service or maintenance personnel.
Placing approximately 300 inbound/outbound calls per day.
After hours emergency assistance.
Appointment and order taking for Radio/TV/Magazine customers.
Advertising clients accounts via toll free 800 numbers.
Alarm monitoring, paging, voicemail.
Relaying messages to a third party on a client\'s behalf by providing great excellent customer service.
Provide Email delivery, facsimile and telex services.

We provide IT Staff Augmentation Services!

Customer Service Rep Resume

San Jose, CA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship