Call Center Specialist Resume

SUMMARY:

Accomplished professional with 12+ years’ experience in data entry and administrative. Solid track - record of completing assignments timely and precisely. Demonstrated ability to meet deadlines and exceed goals. Committed to maintain confidentiality of data.
Strong background in performing data entry processes into predefined databases
Able to translate critical information for inputting accurately into database programs
Highly skilled in greeting customers and answering phone calls
Proven ability to handle multiple, competing priorities in an effective manner
MS Office Suite (Outlook, Word, Excel, Power Point, Access)

PROFESSIONAL EXPERIENCE:

Confidential

Call Center Specialist

Responsibilities:

Outbound calls to members and the general public regarding politics, education and general issues
Attained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies
Streamlined the calls forwarding mechanism and synchronized various customer databases to reduce average call processing time by 5 minutes

Confidential

Administrative Assistant

Responsibilities:

Provided in-depth data analysis supporting daily operations.
Responsible for high volume data entry into internal databases.
Assured the entered data entered was accurate and up to date.
Provided reports regarding data entered and daily productivity.
Processed high volume of pertinent documents to assist in the transition to a new filing database.

Confidential

Vendor

Responsibilities:

Confidential

Receptionist

Responsibilities:

Greeted and offered hospitality to visitors by directing and escorting them to grave sites.
Completed orders for monument purchasing and requested maintenance for monument repair.
Performed receptionist duties in answering telephones and other clerical tasks as needed.

Confidential

Administrative Assistant

Responsibilities:

Assisted clients in registering for housing and employment.
Organized summer accommodations and tours for children under the DC Housing Authority program.
Performed clerical duties by using Excel spreadsheets and Word processor, labeling, answering telephone calls, and other assistance as needed.

Confidential

Human Resource Assistant

Responsibilities:

Organized personnel files and prepared outdated files for storage.
Edited timesheets and ensured accuracy in hours worked and paychecks.
Assisted in photocopying documents, distributing mail, and other clerical duties as requested.

Confidential

Admissions Representative

Responsibilities:

Greeted and offered hospitality to patients upon entering facility.
Registered patients through verifying identification and insurance, photocopying documents, and filing and retrieving medical records.
Answered telephone and covered telephone calls for other staff as needed.