Store Manager Resume , Springfield, PA - Hire IT People

SUMMARY:

Experienced manager of hourly employees in warehouse, retail and restaurant environments.
Proficient in planning and budgeting, employee training and motivation, adherence to and enforcement of company standards and policies, customer relations, expense and invisible waste control. Licensed to operate a fork lift.

PROFESSIONAL EXPERIENCE:

Confidential

Store Manager

Responsibilities:

Led a store that was declining in sales to surpass previous two years sales totals
Improved store operations and which resulted in an increase customer traffic and satisfaction
Implemented new payroll system to increase efficiency, track employee hours and control payroll
Created ways to partner with community and faith based organizations

Confidential

Sales Representative

Responsibilities:

Business sales of energy supply in newly deregulated market in New Jersey.
Recognized by leadership for high sales, effectively evaluating business needs, developing opportunities and building credible relationships with critical customers.

Confidential

Operations Manager

Responsibilities:

Operations Manager in a $64 million member's club, proficient in all areas.
Responsibilities include seasonal layout changes, maintaining store standards, implementing company direction on timely basis, maintaining safety standards while controlling damages. Address P&L exceptions and manage payroll to maximize customer service and achieve profit margin.
Managed audit team to ensure inventory control and responsible for operational audits, achieved 98% score in 2008 and 2009, the highest score in the region. First position was Membership Manager, promoted to Grocery Manager and Operations Manager. Managed jewelry department and automobile tire department. I was selected to support two new store openings in the region.
Managed a marketing B2B sales team of 8 employees for two years responsible for selling memberships to businesses.

Confidential, Springfield, PA

Operations Manager

Responsibilities:

Under my direction this Springfield location achieved their first passing store internal audit.
Responsibilities included merchandising, customer service, cash balance and reconciliation, hiring, training and staffing the store for peak season. Internal audits and corrective action plans to ensure compliance of company standards.
Achieved shrink of .04% to retail in 2000.

Confidential, Deptford, NJ

Front End Manager

Responsibilities:

Daily operations of cash office, cashiers, customer service, cash over/shorts, store maintenance, included front end and the added responsibilities of ticketing the electronic sections. As part of management team accomplished rank in top 5 stores in country.
Achieved 100% proficiency in all areas including sales floors, storage room and cash office.
Reorganized storage and stocking procedures, improved process to move merchandise from receiving bay to the sales floor. Implemented and trained associates on new POS system.

Confidential

District Manager

Responsibilities:

Total management responsibility for two high volume fast food franchise restaurants in the Philadelphia area.
Oversight for daily operations included interviewing staffing, managing profit controls and community relations