Collector Resume , Hazelwood, MO - Hire IT People

SUMMARY:

Several years of professional experience in customer service and collections. A proven track record of success in developing positive customer relationships and in delivering results that meet or exceed company expectations.
Excellent communication skills with an ability to listen carefully and convince difficult customers to take action on past due accounts.
Able to work independently or as an effective member of a productive team.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE;

Confidential, Hazelwood, MO

Collector

Responsibilities:

Inbound/Outbound calls on past due 3rd party medical accounts for several different clients/hospitals, first bank auto loans, overdrafts to checking accounts, mortgages also home equity loans. Delinquency from 10 to 110 days past due.
Calls on H&R Block emerald advance lines of credit loans. Skip traced accounts. 100 to 300 calls daily

Confidential, Earth City, MO

Collection Account Representative

Responsibilities:

Inbound/Outbound calls on delinquent mobile home accounts, land homes and mortgages. Other duties were to set up field chases, repossessions, deferrals, rate modifications etc. Collected on deficiencies from 30 60 90 days past due.

Confidential, Florissant, MO

Retail Sales Representative/Key holder

Responsibilities:

Sold prepaid cell phones with unlimited service, accessories etc. Broadband Internet Service for laptops also desk top computers.
Top performer since Cricket has launched St. Louis area. Credit accounts when needed and troubleshoot phones.
Worked out of CID and HO computer systems consistently.
Worked also as a key holder position far as being responsible for opening and closing the store, counting safe, recording daily skims providing my assistance to customers with issues when manager is not available etc.

Confidential, Earth City, MO

Pharmacy Technician Specialist

Confidential

Handle the incoming calls from retail pharmacy patients that want to convert to home delivery; to save money on their prescriptions.

Confidential, MO

Telephone Retention Specialist

Responsibilities:

Handle inbound and outbound sales calls from customers who want to disconnect their phone services with charter, also to upgrade to additional services such as cable, high - speed internet and telephone services.
Credit accounts that have billing problems. Escalate technical issues when needed.
Able to work on one of two billing systems CSG/ICOMS.
Set up new installs for telephone cable and or internet and also cancel work orders when needed.
Consistently was accommodated by customers who received great customer service from me as a representative

Confidential, St. Louis, MO

Loan Service Specialist

Responsibilities:

Handled incoming customer calls assisting in the payment of amounts due. Responsible for contacting customers to discuss and resolve past-due accounts. Queried databases and completing skip-tracing activities.
Consistently performed in the top ten out 80 customer service specialists.
Developed and effective approach to deal with difficult customers, win their respect and reach agreement on payment plans.
Delivered superior results winning regular monthly achievement awards and financial bonuses.
Received a personal letter of accommodation for the level of service and care provided to a customer who had been unable to meet her monthly obligations.