Student Financial Aid Advisor Resume , Illinois - Hire IT People

TECHNICAL SKILLS:

Microsoft Office (Word
Excel
PowerPoint) Banner DOS Medical Terminology Management and Leadership Planning and Organization Communication (Writing
Listening
and Speaking) WPM: 45

PROFESSIONAL EXPERIENCE:

Student Financial Aid Advisor

Confidential, Illinois

Responsibilities:

Communicates financial aid requirements and eligibility criteria to students, parents, and others.
Recognizes hidden issues and offers creative solutions to assist students in addressing barriers to starting or continuing in school.
Educates students on federal aid borrower’s rights and responsibilities, FAFSA completion, loan acceptance/denial, scholarships and alternative funding options that help resolve financing issues.
Supports students through initial and ongoing student contact, ensuring financial aid and other sources of aid is secured, and making certain all required paperwork is submitted.
Works proactively with Admissions, Students Services, Education, Employment Services and Accounting teams to support the needs of students and improve operational outcomes such as show rate, retention, persistence and overall student satisfaction.

Manager

Confidential, O’Fallon, Illinois

Responsibilities:

Overseen cosmetology - related services and ensured a clean, organized and well-staffed atmosphere.
Created new hire paperwork and code of ethics training for all salon employees
Administer bookkeeping, bills and product inventory while being required to make deposits and issue payroll to a small number of employees
Enhanced brand image through social presence and managed social media campaigns

Sales/Customer Service Representative

Confidential, Illinois

Responsibilities:

Making outbound calls to current customers to inform them on their approaching expiration date.
Taking and screening incoming calls and preparing them for a sales representative.
Upholding high customer service standards and professional attitude that will embrace the potential customer and place them in a buyer’s mindset

Patient Care Advocate

Confidential, Missouri

Responsibilities:

Assisted providers, patients, nurses and physicians with customer service inquiries related to pharmacy and insurance benefits.
Adamantly used medical terminology as a source of communication with nurses and physicians.
Provided research and resolved problems in a timely manner

Collector

Confidential, Missouri

Responsibilities:

Collected past due accounts, delinquent at least one hundred and twenty days from various federal banks
Aggressively sought after common ground resolutions to resolve past due debts.
Used skip tracing techniques to locate customers
Familiarity with the banking industry
Utilized conflict resolution and negotiation skills