Administrative Assistant Resume Catonsville, MD - Hire IT People

SUMMARY:

Seeking position in your organization. I am excellent at solving problems by assessing performance and suggesting corrective actions. I can take any task and complete it in an exemplary manner. I have strong interpersonal and communication skills that are necessary in order to help your team work together, provide great customer service, facilitate meetings and resolve conflicts. I have the ability to both negotiate and influence others in a demanding work environment.

TECHNICAL SKILLS:

Technical Writing and Research
Customer Service
Various Microsoft Windows operating systems. Apple IOS
Linux Microsoft Office
Open Office
Visio. Web servers.Web design and implementation
Troubleshooting hardware and software. Quality Control
Documentation of processes
Process mapping identifying business requirements risk assessment and planning. Maintenance inventory control mechanical repair and security.

PROFESSIONAL EXPERIENCE:

Administrative Assistant

Confidential, Catonsville, MD

Responsibilities:

Provides support services to the ESL office/students.
Provides educational and administrative materials for staff and students.
Answer phones and emails from applicants.
Instructing students and staff in the use of computers and software as needed.
Facilitate communications between students and staff and miscellaneous administrative services.

Confidential, Ellicott City, MD

Responsibilities:

Confidential business owner of TJ Cleanings providing services for residential and commercial customers in the central Maryland area.
Gained valuable experience in managing a small business, customer service, negotiating contracts, estimates and scheduling.

Confidential, Baltimore, MD

Responsibilities:

Prepared and presented technical proposals for clients.
Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
Assisted in the monitoring and reporting on website traffic and performance.
Developed website mockups for clients to ensure quality control and client satisfaction before project development phase.
Provided on - going website and email support to clients.

Confidential

Educator/Coordinator, Baltimore, MD

Responsibilities:

I served as instructor and coordinator for local co-op in grades 5-12. My duties included: selecting, developing and implementing appropriate curricula, teaching subjects and evaluating student performance, proctoring supplemental online curriculum, maintaining all student records, complying with all state laws and reporting procedures, administering standardized tests, choosing and providing extracurricular activities, overseeing lab experiments, and providing discipline and guidance.

IT Professional

Confidential, Columbia, MD

Responsibilities:

Supported ASP based applications for healthcare clients. Enforced HIPAA standards in a cloud based environment.
Provided senior technical support to both in-house staff and user departments for all network applications.

Returns Supervisor

Confidential, Baltimore, MD

Responsibilities:

Provided customer support.
Managed a staff of 3-20 depending on work loads.

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Administrative Assistant Resume

Catonsville, MD

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