SUMMARY:

• Responsible administrative support professional with extensive experience in Mission
• Logistics and Consulting & Management environments. Organized and detail - oriented with strengths in project management and inventory control.
• Microsoft Office proficiency Documentation
• Administrative support specialist Meticulous attention to detail
• Strong interpersonal skills Customer service-oriented

TECHNICAL SKILLS:

• Proficient in MS Office Suite 2010 (Excel, Access, Word, PowerPoint, Vizio)
• Proficient in Microsoft SharePoint Administration
• Government Accounting Systems/Deltek Timekeeping & Expense Report/Cost Point
• Omega World Travel (Cornerstone)

PROFESSIONAL EXPERIENCE:

Confidential

Administrative Assistant/Correspondent

Responsibilities:

• Coordinate formal and informal packages internally and externally with Department of Confidential, Confidential, Confidential, and Confidential.
• Setup travel for office staff using Defense Travel System (DTS) both CONUS and OCONUS. Verify all supported documents are uploaded and submitted properly.
• Weekly briefings with Director of DSPO.
• Daily update in office package tracker with suspense dates and coordination.
• Submit parking pass requests for visitors and staff through WHS.
• Submit documents in Correspondence and Task Management Systems (CATMS) for package approval by OGC and the Undersecretary of Defense (USD).
• Submit weekly activity reports to consultant.

Confidential, Fairfax, VA

Office Security Administrator

Responsibilities:

• Directed or coordinated the supportive services department of a business, agency, or organization. Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
• Set goals and deadlines for the department.
• Analyzed internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• Assisted office staff in maintaining files and databases. Prepares reports, presentations, memorandums, proposals and correspondence.
• Assigned jobs and duties to office staff as needed. Monitors office operations. Schedules appointments and meetings for executives and upper level staff.
• Served as the go-to for office inquiries and conflicts. Manages staff schedules. Supervises all administrative personnel.
• Processed (Visit Authorization Request) VARs, (CAC Pin Rest) CPR and (Trusted Agent Security Manager) TASMs. Process (Joint Personnel Adjudication System) JPAS request.
• Coordinated in-processing of new employees and sub-contractors. Create tickets in (Integrated Technology Managed Services) ITMS, (Directorate of Information Management) DOIM.
• Supported FSO regarding Security Briefings of all employees.
• Setup conference meetings for Program Manager as well as military personnel.
• Assured all DoD Training certifications are uploaded.
• Experience in ARNG Logistical Operations and Army administration and experience in ARNG Logistical Operations.

Confidential, Arlington, VA

Office Assistant

Responsibilities:

• Assisted all Foreign Service Institute employees and their families if applicable for class registration for services rendered overseas and abroad. Assured that all necessary documents are submitted properly for time and attendance, classes taken and registered future courses.
• Worked directly for the Registrar’s Office Director. Furnished official and unofficial course transcripts for students. Worked with course coordinators for assisting students.

Confidential, Alexandria, VA

Administrative Assistant I

Responsibilities:

• Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Trained all new administrative assistants in all functions of the front desk, meeting room setups, mail delivery, postage meters, and shipping and receiving.
• Performed administrative duties of a confidential nature to senior management and advise on the effectiveness of existing operating policies and practices. Knowledge of a high level of technical skills using automation tools including word processing and presentation graphics.
• Maintained office calendars and appointment/meeting schedules, arranging meetings, conferences and training events.
• Created and implemented a Front Desk and Facilities Guide Book for all personnel working at the receptionist desk. Revised outdated information to add to the guide book for training and applying information learned.

Confidential, Alexandria, VA

Security Receptionist

Responsibilities:

• Advocated support for Amazon Web Services, L3 Communications and CNA (Center of Naval Analysis) in conjunction with managing 12 security officers. Assisted Account Manager with daily task functions in SharePoint. Responsible for greeting all employees and visitors in a professional manner both in person and on the phone.
• Recognized by management for my positive and respectful demeanor. Monitored the changes in the organization and adapted to the same. Managed the efficient working of the site by performing regular patrols for the same.
• Created and implemented an Excel spreadsheet for badge reconciliation in regards to visitors, vendors, and employees, which resulted in improved efficiency to locate badges that have not been returned prior to leaving the facility.

Confidential, Alexandria

Supervisor

Responsibilities:

• Identified, investigated, or resolved security breaches. Monitored and ensured a sound, ethical environment. Coordinated security activities to safeguard company assets, employees, guests, or others on company property.
• Communicated security status, updates, and actual or potential problems, using established protocols. Monitored the telephone, reception area and switchboard duty; used and managed the alarm systems. Continued to adapt and innovate safety procedures and practices in order to attain maximum efficiency and profitably of the company.
• Assisted the Account Managers in analyzing data. Implemented security improvements and procedures for the benefit of the company’s assets. Responded to all security concerns from company personnel. Developed and maintained positive relations with company personnel.

Confidential, Alexandria, VA

Planning/Scheduling Analyst I

Responsibilities:

• Supported Continental United States (CONUS) East with 15 military installations and Outside Continental United States (Afghanistan/ Kuwait) for the Department of Defense contracts. Worked directly with the Program Management Office (PMO) and in coordination with Vice President of Logistics. Streamlined Common Access Card (CAC) process from four levels of approval to one consolidated list.
• Improved turnaround from four days to less than 48 hours. Responsible for on boarding new hires, which included oversight for benefits, pay and government clearances. Verified labor codes and wage rates to ensure contract compliance. On boarded over 600 employees successfully within five years.
• Drafted standards that were developed in cooperation with the primary user of the information.
• Processed and coded benefits and personnel actions in the Delktek Timekeeping System), and maintained official employee records. Provided service and support related to the administration of the various employee benefit program and services.
• Processing personnel actions to ensure accuracy and timeliness;
• Performed special studies of programs and procedures related to personnel and manpower management and other administrative programs of the organization. Analyzed problems, developed alternate courses of action and recommends the alternative most responsive to the organization. Coordinated visits of general officers to various CONUS/OCONUS sites.
• Administered processes; and maintains new hire/benefit paperwork as well as modifying all HR and payroll systems with status changes of current employees. Maintained and generated records, reports, and logs pertaining to employment actions and legal compliance. Participated in and attended meetings and seminars. Performed other related duties as required and assigned.
• Knowledge of and experience with the concepts, principles, and practices affecting human resources (HR) functions as it relates to management of an automated HR recording keeping and personnel document system. Participate in the development of requirements and procedures for maintaining HR records in an automated system.
• Reviewed HR documents and formulate recommendations for inclusion of data that is collected and stored in an automated HR record keeping system. Gathered information to develop reports on business and analytics of an automated HR record keeping program.

Confidential, Arlington, VA

Post- Loan Auditor

Responsibilities:

• Responded, researched and resolved escalated inquiries and complaints. Perform intake to determine appropriate course of action.
• Conducted investigative steps to identify issues. Research product information, terms, conditions, and contracts.
• Processed complex and / or corrective transactions on-line
• Communicated with others to ensure resolution / negotiation of sensitive and / or time-critical matters
• Recommended standards, policies, and / or procedures to correct deficiencies
• Ensured identified risks and / or problems are clearly documented.
• Collected and analyzed data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Prepared detailed reports on audit findings.
• Reported to management about asset utilization and audit results, and recommend changes in operations and financial activities.