Customer Service Representative Resume Hunt Valley, MD - Hire IT People

SUMMARY:

I’m looking for a part time evening or overnight job to supplement my current income.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Customer Service Representative

Confidential, Hunt Valley, MD

Responsibilities:

Customer Service Representative

Confidential, Hunt Valley, MD

Responsibilities:

Outbound courtesy calls to customers whose accounts have gone negative.
Inbound calls from customers with questions about their accounts.
Helping members to understand why their accounts went negative and how to prevent those types of situations in the future.
Doing basic research on accounts that are purported to be fraud to determine the validity of the accounts based on name, mailing address(es), funding source information (i.e. bank accounts, credit cards).

Chargeback Investigator III

Confidential, Owings Mills, MD

Responsibilities:

Pull reporting for daily inventory
Review and respond to merchant chargeback escalations and questions
Premier merchant chargeback representative working directly with sensitive merchants on high dollar volume escalations