SME/MSR Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

SME/MSR

Responsibilities:

Assisted co-workers in nesting bay to prepare for on floor position.
Answered questions related to training material, navigate co-workers to use of training material, provide feed-back and support
Utilized radio communication to workforce during system updates, early departures for new-hires, and location tracking
Handled incoming military calls for deposits
Sent out and cancel debit cards
Answered questions regarding to checking, savings, and cds
Assisted members with problems related to all banking needs
De-escalated Calls with empathy and problem solving skills

Confidential

CSR

Responsibilities:

Confidential

Engagement Specialist

Responsibilities:

Confidential

Team Lead/Keyholder

Responsibilities:

Assisted customers with payments and services
Handled trouble shooting issues, insurance claims and escalations
Processed cash drawer, closing system for store opening and end of the night cash deposit
Implemented motivational tactics to boost moral for teammates
Handled training for all new hires
Assisted managers with back office inventory as well as filing important documents, and updating sales quotas spreadsheets
Became a key holder and team lead with in six months of hiring date
Provided task in a timely and orderly manner
Learned interview processes and techniques
Met sales goals and assisted my teammates in meeting their
Learned several soft-wares and mastered them in a quick time in order to answer questions for customers, teammates and management
Over-saw my teammates to ensure that proper procedures and policies are followed, updated and maintained

Confidential

Loop Acceptance Technician

Responsibilities:

Grew with-in the company, started as a provisionary of DSL lines for high speed connection,
Ordered DSL lines from various telephone companies nationwide utilizing SAP application software.
Became part of the cert support team to assist with escalated calls and trouble tickets.
Part of the loop acceptance team that took calls with outside techs trouble-shooting lines with placing shorts on the lines and dealing with tip to ring issues.
Assisted with the data analyst team in configuration of data to provide better and quality service by call center restructuring to meet customer needs.
Utilized integrating applications that communicated with each other for information data pulling from one system to another.

Confidential

Downloading Processor

Responsibilities:

Assisted outside technicians with inputting various codes that would read information and be translated from receivers to ensure alarm system function properly.
Utilized integrating applications in which communicated with each other for information data from one system to another.