Intern - IT Department / Student Worker Resume St. Louis, MOÂ - Hire IT People

SUMMARY:

To obtain a position as an IT professional, be part of a good cause, and seek an opportunity where I can use my academic and interpersonal skills.
In addition, I believe I can add value to the organizational operations of the company while enhancing the company’s productivity.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Intern - IT Department / Student Worker

Responsibilities:

Answer and document clients/employees calls and issues, generate spreadsheets in Excel for better organization of the ticketing system, conduct returns and follow ups to all interactions.
Assist with troubleshooting end-user technical problems and maintain the technology for six buildings.
Monitor and help students access the MyHSSU/e-learning system; help with incoming minor connectivity, printer, and computer issues.
Multi-task and organize 50+ Help desk tickets, documents, and emails on a daily basis.
Effectively communicate with customers and team members; perform daily checks in computer labs; and maintain clean work area.

Confidential

Junior System Analyst

Responsibilities:

Assisted clients with any type of system issues, participated in team responsibility to develop a system that impacts more than 500,000 people daily, and was responsible for maintaining the bank’s website.
Developed and programmed systems and websites in Java, JSF, HTML, and SQL programming. Created a system in Java to control and manage hours worked in each system, which was used by 20+ employees of the Testing Department.
Participated in key technical meetings, conferences, and field tests for the purpose of troubleshooting problems, creating or updating projects and developing team strategies.