Inside Sales Representative/Team Lead Resume Charlotte, NC - Hire IT People

SUMMARY:

Highly enthusiastic customer service professional with 10 years client interface and sales experience. Trained customer service/telesales representative with in - depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Results-driven Customer Service Representative with proven ability to establish rapport with clients.
Telecommunication skills Strong organizational skills
Courteous demeanor Opening/closing procedures
Customer service expertise Top sales Technical Support Active listening skills

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Inside Sales Representative/Team Lead

Responsibilities:

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Upsold services and shared benefits of new technology.
Guaranteed positive customer experiences.
Achieved business to business sales contracts.

Confidential, Charlotte, North Carolina

Customer Resolution Specialist III

Responsibilities:

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Resolved product issues and shared benefits of new technology.
Guaranteed positive customer experiences and resolved all customer complaints.

Confidential, Chesterfield, SC

Finisher/Shipping & Receiving/Front Desk

Responsibilities:

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales.
Assisted in Shipping & Receiving of products; also inventory and truckload
Managed quality communication, customer support and product representation for each client.
Lifted materials 50+lbs.

Confidential, Orangeburg, SC

Customer Service & Sales Representative

Responsibilities:

Provided effective and consistent technical support.
Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence.
Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
Provided excellent technical support by utilizing a working knowledge of ICOMS, ASPECT telephony, LYRICS telephony, and other inter-office intranet sources.

Confidential, Orangeburg, SC

Expediter/Server

Responsibilities:

Provided dining service for family oriented dining restaurant. Served three course meals.
Ensured minimal product shrink and coordinated secondary usage of product.
Examined trays to ensure that they contained required items
Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food.
Responsibilities included overseeing (BOH) Back of House, assisting in menu development, plate presentations, training staff.

Confidential, Chesterfield, SC

Shift Leader/Cashier

Responsibilities:

Operated computerized cash tills. Also trained new cashiers on register operation.
Nightly drawer and safe count. Nightly bank deposit drops.
Oversaw store operation and up to 7 employees at a time.
Performed Drive-thru functions.